Section 6 : Chapter 1

What about leakage

between network
and mediation?

What about what

the billing reports
1. Total minutes of traffic / switch do not tell me?
2. Total minutes into mediation from switches
3. Total minutes from meditation to billing
4. Total minutes billed to customers

Prepaid Roaming
Network Mediation Billing Settlement Reconciliation Reconciliation Collection Dunning

Circuit Call Center Mangement

Mediation Billing Interconnect
Switches Intelligent Customization of CRM System
System(s) Mgmt.
System(s) Core Systems
System Network Billing System
OSS
Service Order Mgmt System

Network Service Orders

Inventory Sales and Order Mgmt. and
Management Billing Adjustments
• Order Management System • Call Center Management System
• OSS • Internet Ordering System
• Network Inventory • CRM System
• Billing System
Mgmt System • Billing System
• Point of Sale System
• Service Order Management System
• Channel Partner Order Entry System

Figure 6.1.4 Identifying operational systems info

1. Meets all the revenue assurance group’s informational

requirements in the baseline, monitoring, auditing,nd in-
vestigation areas
2. Makes use of information directly available from the oper-
ational system whenever possible (this is the easiest, fastest
and most accurate way)
3. Eliminates as much duplication of effort as possible
4. Eliminates as many “multiple versions of reality” as possi-
ble.
5. Standardizes commonly reported measures (i.e. minutes of
use, number of CDRs) to ease communication across the
revenue generation chain

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