Syed Mohsin Rizvi

mohsin.yqnow@gmail.com

PERSONAL SUMMARY
A competent and organised individual who is able to work as part of a team and manage several priorities
at any one time. I have a positive attitude, strong work ethic, and a keen desire to learn and grow within a
firm. I possess superb communications skills, and always treat people with respect and according to their
individual needs. As a dedicated professional I fully understand the importance of the HR department to
any organisation, and therefore aim to make any office i work in as effective and efficient as possible.

BIOGRAPHIC INFORMATION
Nationality: Pakistani

CNIC: 37405-2588769-1

Marital Status: Un-married

Education: NVQ-Level 7 Diploma (Marketing Management)

Feb 2014- June 2015
Cardiff Metropolitan University- United Kingdom
MSC International Human Resource Management
Feb 2012- Nov 2013
University of Bedfordshire - United Kingdom
MBA (Human Resource Management)
Jan 2009- July 2011
Air University Islamabad
 PROFESSIONAL PROFILE
Mehdi Productions

January 2018 - Till Date

Duties and Responsibilities

Answering employee questions

Processing incoming mail
Creating and distributing documents
Providing customer service to organization employees
Serving as a point of contact with benefit vendors/administrators
Maintaining computer system by updating and entering data
Setting appointments and arranging meetings
Maintaining calendars of HR management team
Compiling reports and spreadsheets and preparing spreadsheets

Recruitment/New Hire Process

Participating in recruitment efforts

Posting job ads and organizing resumes and job applications
Scheduling job interviews and assisting in interview process
Collecting employment and tax information
Ensuring background and reference checks are completed
Preparing new employee files
Overseeing the completion of compensation and benefit documentation
Orienting new employees to the organization (setting up a designated log-in, workstation, email
address, etc.)
Conducting benefit enrollment process
Administering new employment assessments
Serving as a point person for all new employee questions

Payroll and Benefits Administration

Processing payroll, which includes ensuring vacation and sick time are tracked in the system
Answering payroll questions
Facilitating resolutions to any payroll errors
Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and
approving invoices for payment.

YQ Now
Concierge Services Agent
December 2017- November 2018
Duties and Responsibilities
• Providing airport facilitation services worldwide around 600 airports including
Arab, Africa, Europe, Asia, Australia, UK, US, Canada etc.
• Services including Arrival and Departure Meet and Assist, Arrival and Departure
Fast Track, Transit and Affluent.
• Dealing with the corporate and retail clients.
• Allocating the services to different service providers according to the location.
• Maintaining bookings of multiple clients in accordance with different service
levels.
• Managing them on designated Client portals.
 • Making the required manual bookings through internal system.
• Sending the Agent Details to the client for performing the services
• Executing the service checks before, during and after the services to make sure
that the service is completed accordingly.
• Making sure about the confirmation of bookings from the clients side.
• .Closing the services once they are completed.
• Handling the escalations from the clients and Service Providers around the globe.
• Reporting the service issues to the senior management to resolve them on time.
• Catering Corporate Clients bookings and their issues all over the globe including
HSBC,CITI BANK, MAY BANK, DBS, UOB,RHB
• Making Hand over Reports for the upcoming shift.

KEY COMPETENCIES AND SKILLS

 Resolving typical and common hiring problems.

 Negotiating with candidates, employers and related third parties.

 Developing procedures, policies & standards for recruitment.

 Writing up contracts, including terms and conditions.

 Tactfully resolving disputes between different parties.

 Handling all confidential information in a professional manner.

 Having in depth conversations with people over the phone & face to face.

 Ability to organise & prioritise workload within any setting.

 Knowledge of monitoring progress in a employees career.

 Completing all tasks in a timely, organised and professional manner.

 Ability to communicate effectively in English, both orally and in writing.

 Maintaining all HR paperwork to ensure compliance with relevant legislation.

 Able to work on multiple projects simultaneously.

REFERENCES
Will be furnished as and when requested.