TO : Melody V.

Ventura
District Service Head Luzon 3

CC : RSH Alma Teresa O. Medalla

Raul Marin D. Uson, Segment Head - Branch Service Support
Remedios M. Maranan, Deputy Group Head, Operations Group

SUBJECT: REPLY TO SHOW CAUSE MEMO

As I review the following issues cited by the recent audit, I honestly admitted that I am unaware
that I already committed to those issues. First, during that time I knew that I lack knowledge and
experience on the job and was on the process of gaining it by reading circulars, observing and
familiarizing what are the branch’s routine and transactions. Unfortunately, at Tarlac BC, I
followed and adapted their malpractices, knowing that there are circulars/guidelines pertaining
in proper cash handling. I insisted to count cash from “transferring” to “receiving”, but they
refused since they said that those cash were already counted and told me that is what they’re
doing before, which became the branch’s habit.

Second, for exceeded ATM loading, I also followed the BC’s malpractice, unaware that we’re
already violating and putting ourselves and BC at risk due to neglect of our duties and
responsibilities.

Looking forward to learn from those issues and hence, I shall strictly follow the rules and
regulations implemented by the institution. And through that, those issues will not recur and I’ll
avoid committing lapses in the future.

Sincerely,

Vanessa D. Licos
RO-SOO Reliever
Tarlac Business Center
May 15, 2019- June 21, 2019