Conversation Handling Check-In With VIP

Guest

Nama Kelompok :
1. M.Rizky Zaidan
2. Lorenzio Bryan
3. Raihan Ramadhan
4. Alfonsius Aditya
5. Sammy Diah
Butler Manager (Alfonsus) : Good morning mr. Zidan.
Welcome to Infinity Vision Hotel. My name Is Alfonsus
as Butler Manager. Nice to meet you sir.
Guest (Zidan) : Good Morning. Nice to meet you too.
Bellboy (Mando) : Good morning mr. Zidan, my name
is Mando as a Bellboy.
Guest : He is my adjudant and his name is Raihan.
Bellboy (Mando) : Mr. Raihan, are all the luggages in
the car?
Adjudant (Raihan) : Yes sir, all the luggages in the car.
Butler Manager (Alfonsus) : Alright mr. Zidan. Please
follow me to the 10th floor.
Guest (Zidan) : Okay.
Butler Manager (Alfonsus) : Mr. Zidan, how’s your
trip?
Guest (Zidan) : My trip is smooth.
Butler Manager (Alfonsus) : Is this your first time
coming to Indonesia?
Guest (Zidan) : No. this is my third times come to
Indonesia for business needs.
Butler Manager (Alfonsus) : Alright sir, we have
arrived to 10th floor. Have a seat please.
Guest (Zidan) : Thank you.
Butler Staff (Sammy) : Excuse me. These are Orange
Juice, made of pure orange without sugar, the name of
this orange is Jeju from South Korea. And this is white
Coffee Cookies, made of white coffee, original from
Indonesia. Please enjoy the juice and the cookies.
Guest (Zidan) : Thank you.
Butler Manager (Alfonsus) : Alright sir, How about the
cookies and the juice?
Guest (Zidan) : It’s delicious.
Butler Staff (Sammy) : Excuse me. This is oshibori for
you sir.
Guest (Zidan) : Thank you.
Butler Manager (Alfonsus) : Alright sir, here are your
files that need to be signed. Please sign here.
Guest (Zidan) : Okay.
Butler Manager (Alfonsus) : Do you bring confirmation
letter and Guarantee letter?
Adjudant (Raihan) : Owh.. this is a guarantee letter and
Confirmation letter.
Butler Manager (Alfonsus) : Thank you. Do you have
ID card copy?
Adjudant (Raihan) : This is ID card copy.
Butler Manager (Alfonsus) : Thank you.
Butler Manager (Alfonsus) : How about the payment
sir? Cash, Debit or C.C?
Adjudant ( Raihan) : C.C please
Butler Manager (Alfonsus) : Alright sir i will block your
C.C for the payment, The total is Rp 7.260.000 plus
Deposit Rp 3.630.000, Grand total is 10.890.000 x 2 =
Rp 21.780.000
Adjudant (Raihan) : Ok , you can block now
Butler Manager (Alfonsus) : Alright sir, i will repeat
your Reservation. Your name is Raihan and this for
your Boss Mr Zidan, The type of room is President
Suite 2 rooms booked, 3 nights start today, the Special
Request is smoking room, a bucket of fruit, bucket of
champagne. Thats right sir?,
Adjuant (Raihan) : Yeah that’s right
Butler Manager (Alfonsus) : Alright sir this is the key
card, pass for wifi,Breakfast voucher you can use this
voucher tommorow in our restaurant open at 7 o’clock
till 11 o’clock. This is the guestcard for ID in this hotel
you will give to them each. Alright sir anything else?
Adjudant (Raihan) : No is all great.
Butler Manager (Alfonsus) : Alright sir i will escort you
to the room, Please follow me.before we go to room, if
you need somthing please call us press dial 1 or 2.
Adjudant ( Raihan) : Nice, Thank you
***
Bellboy (Mando) : Last time to Indonesia Where the
place you go?
Guest ( Zidan) : i go to Bali, the island like heaven, nice
people, nice view, all i want have at one island, thats
island
Bellboy (Mando) : Yes Thats such a Eden Park . all the
ocean, Sunset, Sunrise, Culture dance, i love Bali part of
INDONESIA.
Bellboy (Mando) : Alright sir this is your room, (knock
3 times, and open) we put this card in here, and the
electricity is on. And this is the deposit box, you can
keep the high end stuff or important stuff for you in
this, before you use, you have to set the pass, if you
forget please call us in dial 1 or 2. Is there any question?
If you have a question please call us.
Guest ( Zidan) : Ok i got it
Bellboy (Mando) : Excuse me sir you want to still in you
room or back to the lobby to enjoy the snack?
Guest ( Zidan) : no no i will still in my room, thanks for
your help
Bellboy (Mando) :Alright sir Thanks for that i hope you
enjoy to our hotel and have a nice day, god morning.
Guest ( Zidan) : Yeah i hope so.