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  • Service Delivery Plan: Cafescape

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    To provide excellent customer service, one must understand client needs through evaluation. From this, opportunities for improvement should be identified and a detailed plan created to effectively deliver service. This plan is then executed and evaluated to ensure continuous improvement in meeting customer needs.

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    919C94DD-54A8-4910-8987-1D4CDD6C28FE

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    To provide excellent customer service, one must understand client needs through evaluation. From this, opportunities for improvement should be identified and a detailed plan created to effectively deliver service. This plan is then executed and evaluated to ensure continuous improvement in meeting customer needs.

    Copyright:

    © All Rights Reserved
    Flag for inappropriate content
    18 views1 page

    Service Delivery Plan: Cafescape

    Uploaded by

    Kookie Kookie
    To provide excellent customer service, one must understand client needs through evaluation. From this, opportunities for improvement should be identified and a detailed plan created to effectively deliver service. This plan is then executed and evaluated to ensure continuous improvement in meeting customer needs.

    Copyright:

    © All Rights Reserved
    Flag for inappropriate content
    of 1

    1

    UNDERSTAND
    NEEDS
    To deliver excellent
    service, it is important to
    know your clients and

    5 2
    understand their needs.

    CONTINUOUSLY
    IMPROVE
    After the evaluation, SERVICE
    ESTABLISH A
    PLAN
    After assessing the needs,
    CAFESCAPE
    identify the opportunities make a detailed plan and
    for new and increased strategies to effectively
    improvement. deliver excellent service.

    DELIVERY
    WE AIM TO PROVIDE NOT ONLY A

    PLAN QUALITY COFFEE BUT ALSO TO

    DELIVER A GREAT CUSTOMER


    MEASURE/ EXECUTE THE SERVICE THROUGH AN IN-DEPTH
    EVALUATE PLAN
    Evaluate if the plan has Execute the plan and
    been successfully conduct it in a manner
    PLANNING, EFFECTIVE PLAN
    executed and assess if the that is suitable to the
    results of actions turned organization and people EXECUTION AND COMMITMENT
    out well. being targeted.

    TO IMPROVE EVERYDAY.

    4 3

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