BSBWRT401 Student Guide

BSBWRT401
Write Complex Documents

Candidate Assessment Tool
St Albans Institute Pty Ltd t/a Hawk Institute

RTO No: 41451, CRICOS Provider No: 03596J ABN: 19 608 522 087 Page: 1 of 30
BSBWRT401
Student Assessment Booklet
ASSESSMENT RECEIPT FORM

STUDENT NAME:
STUDENT ID:
ASSESSOR NAME:
DATE DUE:
UNIT CODE AND TITLE: BSBWRT401- Write Complex Documents
NOTE:
1. This form must be attached on top of the completed Student Assessment Booklet when submitting.
2. The Assessment Receipt Form must be signed and dated.
DECLARATION:
1. I am aware that penalties exist for plagiarism and cheating.
2. I am aware of the requirements set by my assessor.
3. I have retained a copy of my assessment.
Student Signature: _________________________________ Date: _____________________
Assessment received by Hawk institute Staff
Name: Signature:
=================================TEAR HERE ==================================

Students must retain this as a Record of Submission
Assessment handedon:
Unit code and title: BSBWRT401- Write Complex Documents
Assessment received by Hawk institute staff

Student ID: …………………………………..
Name: ……………………………………………………
Student Signature: …………………………
Signature: ………………………...……...……...……..

BSBWRT401
About this booklet
This assessment booklet has been designed for students undertaking face-to-face mode of study to provide
information before they undertake these assessments. It also contains assessment tools to assess the skills and
knowledge required from you to be deemed competent in this unit.
Please read all the information given to you when you receive this assessment booklet. If you do not understand any
part of this booklet, please inform your assessor.
The assessment booklet contains two (2) parts:
PART 1: Assessment information: This part contains information on the assessment for this unit of competency
and how an assessment will be conducted throughout this unit to achieve the competency. It includes:
 Application of the unit of competency
 Purpose of assessment
 Elements, performance evidence and knowledge evidence requirements of the unit
 Conditions, context, required resources and location of the assessment
 Assessment tasks
 Outline of evidence to be collected
 Administration, recording and reporting the requirements including special adjustments, appeals,
reasonable adjustments and assessors’ intervention.
PART 2: Assessment tasks: This part contains the information to undertake the assessment task successfully. In
each assessment task, students will find the following information:
 Task instructions
 Role play/Practical Demonstration information
 Information on resources required, where applicable.

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PART 1: Assessment information
Application of the unit of competency:

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce
documents of some complexity.
It applies to individuals who work in a range of business environments and are skilled in the creation of reports,
information and general promotion documents that are more complex than basic correspondence, memos or forms
and that require review and analysis of a range of information sources.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBWRT401- Write Complex Documents
Elements
1. Plan Documents
2. Draft text
3. Prepare final text
4. Produce document
Performance evidence:
Evidence of the ability to:
 plan, draft and finalise complex documents that require review and analysis of a range of information sources
 use business technology to apply formatting, and incorporate graphics
 edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the
draft
 apply the enterprise style guide/house style.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence:
To complete the unit requirements safely and effectively, the individual must:
 identify the enterprise style guide/house style
 outline formatting styles and their impact on formatting, readability and appearance of documents
 explain rules and conventions for written English, as defined by general and specialist sources.
Context and conditions for assessment:

To comply with the assessment conditions of this unit:
 Skills for this unit of competency will be demonstrated in Hawk institute classroom/Computer lab located at
Level 7, 140 Queen St , Melbourne , Victoria 3000
 You will have access to suitable facilities, equipment and resources, including template documentation, style
guide, policies and procedures to undertake the assessment tasks for this unit of competency. (refer appendix
1)

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 During the project work, you will undertake simulated case study assessment activities that involve complex
interactions with real time situations where you have to give your suggestions.
Resources required:
The assessor will ensure that assessment is conducted in a safe environment and you have access to the following
resources for the unit:
• Computer with internet connection to refer to various resources
• Student assessment booklet
• Hawk institute Learners’ resources for the unit BSBWRT401- Write Complex Documents
Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.
Competency requirements:
To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be Competent (C) in
the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent
(NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic,
current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two
opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two
reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled
delivery of the course. For further details, refer to Hawk institute Re-Assessment Policy and Hawk institute
Course Progress Policy.
Assessment tasks Assessment description Due date Location of assessment
Assessment Task 1 This assessment requires you to read the

(AT1): overview provided thoroughly and
Project complete the tasks. Hawk institute training
You are required to draft 5 different campus
complex documents and submit it in due
timelines.
Assessment Task 2 This assessment includes a series of

(AT2): questions you are required to answer; You Hawk institute training
need to answer all questions correctly. campus
Written Questions
Assessment tasks:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the
date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge
for this unit.
Outline of evidence to be collected:

You must submit the following evidence to be marked competent for this unit. Your assessor willensure that
the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
Assessment Task 1  5 different document designs in DRAFT format
(AT1): Project  Evidence or review of the DRAFT documents (comments made by the Assessor and
signed)
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 Design Justification report

 A list of file names that has been used for each document
 FINAL versions of all 5 documents with all the changes incorporated.
 Complete and sign the cover sheet for assessment task
Assessment Task 2  Answer all questions correctly in the Written Knowledge Questions and submit to your
(AT2): assessor.
Written Questions  Complete and sign the cover sheet for assessment task.
Administration, recording and reporting requirements:

You must read and follow this information carefully while completing assessments for this unit of competency and
if you are unsure of any instruction, please contact your assessor to clarify.
The assessments are intended to be equitable, fair and flexible.
Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:
 Your assessor will mark the submitted assessment, provide feedback to you and complete the comments
section against each task, where applicable.
 ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are
typed and that they are legible and clear, if handwritten.
 You must submit all assessments on or before the due date specified by the assessor as per the training plan.
 Extensions for individual assessment tasks may be negotiated in specific circumstances with your
assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due
date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak
to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
 You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of
the assessment, your assessor will let you know if this is the case.
 Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must
submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.
 You can submit your assessment tasks as hard copies in the classroom.
Recording an assessment result:

Once the assessments have been completed, the assessor will record the assessment results on the student
assessment record sheets and LMS/student management system and all results will be approved by the course
coordinator.
Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.
Retaining assessment records:

Hawk institute will securely retain all completed student assessment items for each student for a period of six
months from the date on which the judgement of competence for the student was made. Hawk institute will also
retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.
All assessment records submitted to the assessor for marking will be stored and retained properly. And a hard copy
submitted to student administration for filing along with the evidence.
The assessor will ensure that the student records are securely retained in accordance with the Hawk institute record
control policy accessible by the Student Administration Officer.
Assessment outcomes: -
For unit of competency:

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There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training
and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have
completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the
Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and
will be eligible to be re-assessed in accordance with the Hawk institute Re-Assessment Policy and Hawk institute
Course Progress Policy.
For assessment task:

There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have
completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if
you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment
criteria.
Re-assessment:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for
re-assessment at a mutually agreed time and date. For further details, refer to the Hawk institute Re-Assessment
Policy and Hawk institute Course Progress Policy. As this is a competency-based program, the assessment continues
throughout the program until you either achieve Competency in the assessment tasks or a further training need is
identified and addressed.
Student access to records:

You have the right to access current and accurate records of your participation and results at any time. You can see
your results or attendance progress by logging in to the Learning Management System at any time or you can
request a copy of your records by contacting the student administration and the assessor.
Support:
You may seek clarification about the assessment information and the instructions and tasks at any time from the
assessor.
Reasonable adjustments and special learning needs:

Hawk institute works to ensure that students with recognized disadvantages can access and participate in education
and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural
background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy
issues.
Where pre-training interviews and assessments reveal that a student may require special support or where, after
enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the
learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular
needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also
taking into account factors such as the student’s views, the potential effect of the adjustment on the student and
others and the costs and benefits of making the adjustment.
Any adjustments made must:
 be discussed, agreed and documented in the assessment record
 benefit the student
 maintain the integrity of the competency standards and course requirements as stipulated in the training
package
 be reasonable to expect in a workplace.
Reasonable adjustment may consist of:

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 providing additional time for students to complete learning and assessment tasks
 presenting questions orally for students with literacy issues
 asking questions in a relevant practical context
 using large print material
 extending the course duration
 Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.
Complaints and appeals:

If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance,
you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are
dissatisfied with the outcome of such discussion, you may appeal further to either the Course Coordinator and/or
Head of Department. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed.
For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures
available in Hawk institute Website.
Assessor intervention:
Assessors will check if you are ready for the assessment, and defer the assessment if you are not. Feedback will be
given to you at the completion of the assessment.During role play, the assessor may act as a client or employer,
where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on
your safety or that of others, the assessor will stop the assessment immediately.
Plagiarism, cheating and assessment dishonesty:

Hawk institute considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is
treated on a case by case basis and the consequences for students engaging in such practices may include failure of
the assessment or unit or exclusion from the course. For more information, refer to Hawk institute’s Assessment
Policy.
Note: To avoid plagiarism, you must quote the source where information was gathered from, using, preferably, an
APA style. For further clarification of referencing style, please consult with your trainer.
Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and
weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission
will be given to you and you must keep a copy of it throughout the completion of the course.
Student Declaration:
I.............................................................................. (Student Name) have read and understand the information

provided above and also understand and accept that any act of plagiarism and academic dishonesty may have
penalties including cancellation or suspension of my enrolment with Hawk institute. I further declare that:
 All assessment work submitted for this unit competency is my own original work and plagiarism and collusion
has not occurred.
 Assessment work has not been copied or submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I have retained a copy of this assessment for my own records in the event I have to reproduce my work.
 I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be
different to the one originally submitted.

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Student signature: ............................................................... Date: ....../....../.......

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Stu d e n t Asse ssm e n t Bo o kle t
Assessment Task Cover Sheet Task 1 (AT1)
Student details
Student Name: Student ID:
Assessment details
Unit of Competency: BSBWRT401- Write Complex Documents
Assessment Task 1: Project
Date of Submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor Signature:
Assessor Name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is
original and has not been copied or taken from another source except where this work has been correctly
acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible
assessment of this student, and I have provided appropriate feedback. I also
declare that I have undertaken the indicated assessment integrity checks Student: I have received, discussed
Google check for plagiarism Yes No and accepted my result as above for
Check for copying/collusion Yes No this assessment and I am aware of
my appeal rights.
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Signature: ......................................................... Signature: .............................................

.....
Date: ................................................................. Date: ..............................................

RTO No: 41451, CRICOS Provider No: 03596J ABN: 19 608 522 087 Page:
10 of 30
BSBWRT401
Assessment Task 1: Project
Required documents and equipment:

 Computer with internet connection to refer to various programs such as MS word, MS excel, MS
PowerPoint or any other recognised software program.
 Student assessment booklet and a pen (organised by the student)
 Hawk institute Learners’ resources for the BSBWRT401- Write complex documents (organised by the
trainer)
 Learner’s notes
 Appendix 1(provided by trainer/assessor)
Instructions for students:

 This assessment must be be conducted in the Hawk institute simulated work environment computer lab
with access to the resources listed below:
- Hawk’s office equipment and resources
- sample organisational policies and procedures
- sample organisational style guides
 You are required to read the task overview given and complete the project in due timelines.
 You must satisfactorily perform all tasks to be deemed Satisfactory for this assessment.
Planning the assessment

 Recommended date for assessment: _____________
 Access all resources mentioned in required resources either printed copies or access via the internet.
 Time required for assessment: 8 hours (not compulsory to complete the assessment in one day but
student must submit assessment on or before the due date provided by the trainer/Assessor)
 You must:
 Produce all evidence as required in the Project assessment.
 Complete and submit in due timelines.
 Submit with a completed and signed assessment cover sheet.
 Assessor will set a time to provide feedback.
Evidence specifications:
At the end of this assessment, you will be required to submit following evidence before due date specified by
the assessor:
 5 different document designs in DRAFT format
 Evidence or review of the DRAFT documents (comments made by the Assessor and signed)
 Design Justification report

BSBWRT401
 A list of file names that has been used for each document
 FINAL versions of all 5 documents with all the changes incorporated.
 Complete and sign the cover sheet for assessment task
Evidence submission:
 Documentation can be submitted electronically or paper-based.
 Assessor will record the assessment outcome on the assessment cover sheet.
Overview:

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The Hawk Café and company is a newly opened café at 100, Flinders Lane, Melbourne, VIC 3000. The
café serves different types of coffees, teas and various other cold drinks. They also have a range of
savouries, cakes and sandwiches.
Their contact number is 04111111 and their email address is hawkcafe@gmail.com (not an actual email
id). They also have a website where customers can order online food and drinks www.hawkcafe.com.au
(not an actual website)
Hawk Café and company wants their documents to be vibrant and colourful while having their logo on
top left-hand side of each document and their company details on bottom right hand side of the document
(refer to style guide provided).
They prefer Century Gothic (11) as font and font size respectively on all their documents and as all
documents needs to be stored electronically, the preferred format is: HCC/folder/document/title/creation
or revision date.
Your document should be complex in nature and should include at least 4 functions e.g.
• Call outs • captions • concordance files

• Different odd and even pages • document protection • drawing
• Forms with fields • hyperlinks • MS WordArt
• linked and/or embedded objects • long documents • templates
• Mail merge data documents • master documents • multiple users
• Multiple headers and footers • multiple sections • subdocuments
technical functions example:

• Alignment • data transfer • display features • embedding
• exporting • fields • form fields • formulae
• importing • index • linking • macros
• merge criteria • sort criteria • style sheets • table of contents
• Templates • page and section breaks
Student will directly report to the Assessor (manager) for any queries and to confirm any requirements
while preparing the documents.
Task 1: You will start the task by planning and determining the purpose of each document. Each document will
be of a different format, maintain logical sequences of data, information and knowledge and also serve a
particular purpose to achieve documents objective. You are required to design a logo (considering the style
guide mentioned above in the case study) and produce 5 different complex documents in a draft format. You
will read the overview and determine the requirements of each document and communicate with the Manager if
necessary.
You will choose from the following formats: (Any 5)
 Detailed business letters
 Reports e.g. WHS report, operation reports etc
 Instructions and procedures
 Website front page

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 Invoice
 Brochure
 Inventory stock control document
 Public notices
 Manuals
 Business Plan
- You are required to use software packages such as MS word, MS excel, MS PowerPoint or any other
recognised software program.
- You are required to consider the purpose of each document created. Purpose may include but are not limited
to:
 Conveying research findings
 Influencing attitudes, opinions, beliefs
 Proposing recommendations, options and actions
 Meeting other data, information or knowledge needs of an audience
 Documenting policies, procedures and processes
 Meeting legal requirements
 Recording transactions
 Obtaining feedback
- You need to ensure that the documents created demonstrate clear understanding of the following concepts:
 Capitals and underlining
 Headings
 Lists and tables
 Logos, branding, organisational identity requirements
 Page size
 Use and amount of colour
 Illustrations, photographs and other illustrative material for design purposes
 Fonts
 Justification and alignment
 Margins and paragraph indentation
 Page shape
 Templates

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 Use and amount of white space
 Plain English
Task 2: After you have completed 5 different drafts, you will review each draft document for compliance and
ensure document purpose is achieved according to the data, information and knowledge provided. Each
document will be reviewed for the following elements:
 Tone- which refers to the language and the choice of words to express; that can be formal or informal.
 Purpose- which can be to give instructions, to provide information or get feedback.
 Format- Includes the format for storing documents which can be text or binary file format.
 Style- A set of formatting instructions such as font size, colour, paragraph spacing, headers, footers,
etc.
 Grammar- Ensuring the grammar is correct and keeping the sentences short and crisp.
 Readability- It is the easiness with which the reader can read the document. It depends on the content,
the vocabulary used and its presentation.
 Sequencing- Numbering each document in a correct manner.
 Structure- It is the main body of a document.
Identify any gaps from all the 5 draft versions that have been created, ask Assessor (Manager) for any additional
material required, you must clearly mark as DRAFT versions and each draft must be proofread and signed by
the Assessor (Manager).
Assessor (Manager) will write comments on the draft versions to remove the gap (if any) that will be
incorporated in the final version of the documents.
Task 3: Considering policies and procedure mentioned in the case study you are now required to create a report
that clearly outlines and justifies as to why a particular logo has been chosen, the layout, the colours used, font
style, font size and any other markings or highlighting used in the documents created for the overview provided
above.
Task 4: Each document that has been completed will have a reference to the file name as below:
HCC/folder/document/title/creation or revision date
Task 5: In this task, you are required to produce a final document with reference to the drafts prepared. All the
improvements must be made in the final document before submitting it to the Assessor. You are required to
submit both the draft versions and the final versions of the documents.
You will produce the document by ensuring:

 You choose a basic design element for documents appropriate to the target audience and purpose such
as the alignment, consistency, proximity, contrast and white spacing.
 You use word processing software to apply basic design elements to text

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 You check documents to ensure all requirements are met

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Stu d e n t Asse ssm e n t Bo o kle t
Project checklist - Assessor to complete

Student Assessment Criteria Assessor to tick the appropriate Assessor to tick the
box appropriate box
Section 1 Section 2
Communication | Is the learner able to:  Yes Safety | Is the learner able to:  Yes
 Communicate clearly with others  No  Work safely at all times  No
 Ask for help when needed  Ensure your actions do not put the safety of yourself
 Follow instructions or others at risk
 Identify the task requirements including
document purpose and proposed audience
 Consult with others to determine meeting
concepts and requirements
 Clarify task requirements with supervisor
(assessor) as required
Section 3 Assessor to tick the appropriate document completed by the student.

In developing the document, did the student: Document 1 Document 2 Document 3 Document 4 Document 5
Determine the purpose of each document  Yes  Yes  Yes  Yes  Yes
 No  No  No  No  No
Choose an appropriate format for documents  Yes  Yes  Yes  Yes  Yes
Determine how the message would be communicated  Yes  Yes  Yes  Yes  Yes
Determine any specific documentation requirements  Yes  Yes  Yes  Yes  Yes
Determine categories and logical sequences of data, information and  Yes  Yes  Yes  Yes  Yes
knowledge to achieve document objectives  No  No  No  No  No
Develop overview of structure and content of documents  Yes  Yes  Yes  Yes  Yes
Produce an appropriate document lay-out and considering the style guide  Yes  Yes  Yes  Yes  Yes
according to Hawk’s cafe requirements

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Format document correctly  Yes  Yes  Yes  Yes  Yes

Ensure document is visually appeasing  Yes  Yes  Yes  Yes  Yes

Include graphics as appropriate  Yes  Yes  Yes  Yes  Yes

Ensure all information to be included is sourced  Yes  Yes  Yes  Yes  Yes
Draft the text document  Yes  Yes  Yes  Yes  Yes

Use clear language  Yes  Yes  Yes  Yes  Yes

Review each draft text to ensure the document presents as planned  Yes  Yes  Yes  Yes  Yes
Check grammar accuracy  Yes  Yes  Yes  Yes  Yes

Check spelling accuracy  Yes  Yes  Yes  Yes  Yes

Check style for accuracy  Yes  Yes  Yes  Yes  Yes

Identify any gaps in the document  Yes  Yes  Yes  Yes  Yes
Have assessor approve document  Yes  Yes  Yes  Yes  Yes

Update all text or document amendments in final version  Yes  Yes  Yes  Yes  Yes

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Use word processing software accurately  Yes  Yes  Yes  Yes  Yes
Perform a final proof read of the final version to ensure it is free from  Yes  Yes  Yes  Yes  Yes
errors  No  No  No  No  No
Draft copy attached  Yes  Yes  Yes  Yes  Yes

Final copy attached  Yes  Yes  Yes  Yes  Yes

Section 4 Foundation Skills

Students demonstrates reading skills by reading the overview and  Yes  Yes  Yes  Yes  Yes
determining the requirements of the documents and the purpose of the  No  No  No  No  No
documents.
Student demonstrates good reading skills by choosing appropriate formats
of the documents by reading the overview.
Student interprets information correctly to identify requirements of the
company and prepares material that is suitable to target a particular
audience by reviewing and organising data available, information and
knowledge as per the structure proposed and the content in the documents.
Student ensures that the data, information and the knowledge is prepared
and summarised in a way as such that it satisfies the document purpose
and objective.
Students will read the material available for the document and ensure to
collect any other material is collected from relevant enterprise personnel.
Student reviews the document prepared and ensures that all the
requirements and document objectives are achieved.
Student check the document thoroughly for grammar and spelling.
Before submission of the final document student checks the document for
the content of the material, grammatical errors, punctuations, etc.
Student demonstrates writing skills by creating a document that is well  Yes  Yes  Yes  Yes  Yes
structured and ensuring that the language used in writing the documents  No  No  No  No  No
are detailed and accurate.
Student ensures the data and information used in the document are
prepared in a way as such that the vocabulary that is used satisfies the

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purpose and objectives of the document.

Student ensures the graphics used in the document has a meaning and is
appropriate to the content used.
Student uses text as per the document requirements and the genre of the
document created, by also keeping the target audience in mind.
Student reads and reviews the document and makes the necessary changes
if the document’s objectives are not achieved or the requirements are not
met.
Students will ensure that the final copy of the document is revised
thoroughly and changes are made.
Student chooses basic design elements as per the requirements of the
document and keeping the target audience in mind.
Student demonstrates oral communication skills by discussing with the  Yes  Yes  Yes  Yes  Yes
Assessor and determining the purpose of document and the requirements  No  No  No  No  No
of the document.
Student will identify any material or content needed and collect the same
from the Assessor.
After completing the draft text, student communicates with the Assessor
and submit a draft copy for the Assessor to check and leave comments.
Student ensures that the requirement of the document is clearly determined  Yes  Yes  Yes  Yes  Yes
before starting to work on the documents.  No  No  No  No  No
Student ensures that any organisational policies, procedures and any other
requirements are met before submitting the final document.
Student interacts with Assessor as and when any clarification is needed  Yes  Yes  Yes  Yes  Yes
with relation to the document.  No  No  No  No  No
Student will clarify doubts and asks questions to the Assessor when
needed.
Student follows communication practices and protocols are followed when
seeking advice about documents from the Assessor.
Student will communicate with the Assessor after the draft copy is ready
and get it approved.
Student ensures the work is done by planning and organising as to how the  Yes  Yes  Yes  Yes  Yes
document will be prepared and implementing the steps in making the  No  No  No  No  No
documents.
Student will ensure that the draft document is ready in time for the

BSBWRT401
Assessor to review.
Student will also ensure that the comments are taken into consideration
while making the final copy of the document.
Assessor Feedback:
Student outcome:  Satisfactory  Not Satisfactory
Assessor Name and Signature:
Date:

BSBWRT401
Assessment task 2: Written Questions
Required documents and equipment:
 Computer with internet connection to refer to various resources.

 Student assessment booklet and a pen (organised by the student).
 Hawk institute Learners’ resources for the unit BSBWRT401- Write complex documents (organised by the
trainer/assessor)
 Learner’s notes
Instructions for students:

This assessment will be conducted in classroom with access to the resources listed above.
You must answer all knowledge questions as part of this assessment and can submit answers in either electronic or
paper-based.The assessor will verify the authenticity of the work by asking questions regarding the answers provided.
You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
Planning the assessment

Access all resources mentioned in required resources, either printed copies or access via the internet.
 You must answer all questions in the written knowledge question assessment.
 Time allocated to complete this assessment is 2 hours.
 Complete and submit the assessment on the same day of the assessment.
 Assessor will set a time to provide feedback.
Evidence specifications:
At the end of the assessment, student will be required to submit the following evidence on the same day of the
assessment.
 Completed assessment task with all questions answered.
 Completed and signed cover sheet for the assessment.
Assessor will record the assessment outcome on the assessment cover sheet.
Evidence submission:
 Documentation can be submitted paper-based.
 Assessor will record the assessment outcome on the assessment cover sheet.

BSBWRT401
Written questions:
QUESTION QUESTIONS RESULT

NUMBER ACHIEVED
List any 5 different document formats used in an organisation and explain the purpose Satisfactory
Question 1: of the documents in an organisation? (50-100 words)
 Yes  No
Answer
Satisfactory
Question 2: What would you do with each of your documents once you had completed it?
 Yes  No
Answer
Satisfactory
Question 3: Why is it important to understand your audience while drafting the document?

BSBWRT401
 Yes  No
Answer
Satisfactory
Question 4: Explain how ergonomic requirements for rest periods during working time can impact
on productivity. (50-100 words)  Yes  No
Answer
Satisfactory
Question 5: What is a house style/style manual?
 Yes  No
Answer

BSBWRT401
Satisfactory
Question 6: What things would you review while finalising your documents?
 Yes  No
Answer
Satisfactory
Question7: Explain any 3 formatting styles and their effects on formatting, readability and
appearance of documents. (50-100 words)  Yes  No
Answer

BSBWRT401
Satisfactory
Question8: List any 4 basic design elements for business documents.
 Yes  No
Answer
Question9: Satisfactory
What are the rules and conventions for written English? Explain the same in terms of
general and specialist sources. (50-100 words)  Yes  No

BSBWRT401
Answer
Final Assessment Record

Student name: Student ID:
Date of
Assessor name:
completion:
Unit of competency: BSBWRT401- Write complex documents

Student results
Assessments Not Yet
Satisfactory Satisfactory Not Submitted
Assessment task 1: Project

Assessment task 2: Written Questions
Comments/ Feedback:
Unit outcome: Competent Not Yet Competent
Is re-assessment required? Yes No

BSBWRT401
Assessor Signoff
By signing this final assessment record:
 I confirm that the student has attempted all requirements of this unit of competency
 I am satisfied the work submitted is their own work.
 I have informed the participant of the assessment decision.
Assessor signature: Date:

Student Signoff
By signing this final assessment record:
 I have received, discussed and accept the outcome from my assessment as above for this unit of competency and I am
aware of my right to appeal.
Student signature: Date:
Candidate Feedback Form

Candidate’s Name:
Unique Student Identifier (USI):
Unit: BSBWRT401- Write complex documents
Assessor’s Name:
Assessment Date:
Please provide us some feedback on your assessment process.
Information provided on this form is used for evaluation of our assessment systems and processes.
This information is confidential and is not released to any external parties without your written consent.
Please tick  Yes or No for the questions below: Yes No
Did you receive information about the assessment prior to the date?
Were the instructions to the assessment clear and easy to understand?
Did you understand the purpose of the assessment?
Were you advised of the performance criteria?
Were you advised of the process of the assessment?
Were there any surprises in your assessment?
Did you feel the assessment was fair?
Was your assessor professional?
Did you feel the assessment was accurate?

BSBWRT401
Were you comfortable with the outcome?
Did you receive feedback about your assessment?
If you answered no to any of the above questions are you aware of the appeals process?
Comments:

BSBWRT401
Appendix1- Assessment resource in simulated business

environment
Hawk Institute will conduct this assessment in computer lab by setting simulated business environment which is safe
and experiences typical writing field of work. The following resources will be made available to the learner:
 Hawk’s office equipment and resources
 sample organisational policies and procedures
 sample organisational style guides
Copyright: Instructions in this tool have been developed by NTA and Hawk Institute for sole purpose of use by Hawk institute. Any part of these assessment instructions
cannot be reproduced in full or part for without approval of Hawk Institute and NTA which holds authorship rights.


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BSBWRT401

Write Complex Documents

St Albans Institute Pty Ltd t/a Hawk Institute

ASSESSMENT RECEIPT FORM

UNIT CODE AND TITLE: BSBWRT401- Write Complex Documents

Student Signature: _________________________________ Date: _____________________

Assessment received by Hawk institute Staff

=================================TEAR HERE ==================================

Assessment received by Hawk institute staff

St Albans Institute Pty Ltd t/a Hawk Institute

About this booklet

The assessment booklet contains two (2) parts:

St Albans Institute Pty Ltd t/a Hawk Institute

PART 1: Assessment information

Application of the unit of competency:

Context and conditions for assessment:

St Albans Institute Pty Ltd t/a Hawk Institute

Assessment Task 1 This assessment requires you to read the

Assessment Task 2 This assessment includes a series of

Outline of evidence to be collected:

 Design Justification report

Administration, recording and reporting requirements:

Recording an assessment result:

Retaining assessment records:

For unit of competency:

For assessment task:

Student access to records:

Reasonable adjustments and special learning needs:

Reasonable adjustment may consist of:

St Albans Institute Pty Ltd t/a Hawk Institute

Complaints and appeals:

Plagiarism, cheating and assessment dishonesty:

I.............................................................................. (Student Name) have read and understand the information

St Albans Institute Pty Ltd t/a Hawk Institute

Student signature: ............................................................... Date: ....../....../.......

St Albans Institute Pty Ltd t/a Hawk Institute

Assessment Task Cover Sheet Task 1 (AT1)

Unit of Competency: BSBWRT401- Write Complex Documents

Assessment Task 1: Project

Assessment Outcome: Satisfactory Not Satisfactory

Signature: ......................................................... Signature: .............................................

Date: ................................................................. Date: ..............................................

St Albans Institute Pty Ltd t/a Hawk Institute

Assessment Task 1: Project

Required documents and equipment:

Instructions for students:

- sample organisational policies and procedures

- sample organisational style guides

Planning the assessment

 5 different document designs in DRAFT format

 Design Justification report

St Albans Institute Pty Ltd t/a Hawk Institute

 FINAL versions of all 5 documents with all the changes incorporated.

 Complete and sign the cover sheet for assessment task

St Albans Institute Pty Ltd t/a Hawk Institute

• Call outs • captions • concordance files

technical functions example:

You will choose from the following formats: (Any 5)

 Detailed business letters

 Reports e.g. WHS report, operation reports etc

 Instructions and procedures

 Website front page

St Albans Institute Pty Ltd t/a Hawk Institute

Student Signature: _____________ Date: _