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  • Darlin Johana Narváez Castillo GH5AN

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    Leydy Bonilla
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    The guest checked out of room 736 on a non-smoking floor. When reviewing the bill, the guest questioned an extra charge for a missing towel. They also reported issues with the TV not receiving all channels and lamps short-circuiting. The guest paid in cash and requested a taxi to depart, which was arranged by the front desk.

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    The guest checked out of room 736 on a non-smoking floor. When reviewing the bill, the guest questioned an extra charge for a missing towel. They also reported issues with the TV not receiving all channels and lamps short-circuiting. The guest paid in cash and requested a taxi to depart, which was arranged by the front desk.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    13 views3 pages

    Darlin Johana Narváez Castillo GH5AN

    Uploaded by

    Leydy Bonilla
    The guest checked out of room 736 on a non-smoking floor. When reviewing the bill, the guest questioned an extra charge for a missing towel. They also reported issues with the TV not receiving all channels and lamps short-circuiting. The guest paid in cash and requested a taxi to depart, which was arranged by the front desk.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 3

    Darlin Johana Narváez Castillo GH5AN

    1. Good morning. Can I help you?


     Good morning, i’d like to check out, please.
    2. What´s your room Number?
     My room number is 736
    3. Yes, it is on the non-smoking floor, isn´t it?
     Correct, miss
    4. Would you check your bill?
     Yeah, sure, no problem
    5. Is everything correct?
     No, I want to know what this position is about
    6. It is an extra charge for the missing towel.
     But why? If the towel is inside the room, they should check well
    7. Do you have any complaints about the appliances in the room?
     Yes, the TV did not catch some channels and the lamps shorted
    8. I´ll send somebody to repair it.
     It would definitely be the best, so that it does not happen to another
    guest
    9. How would you like to pay: cash or by credit card?
     In cash please
    10. Sign each cheque here, please.
     Okay, could you call me a taxi, please
    11. Taxi is waiting for you. Have a nice trip.
     Ok thank you very much

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