Unit Title Elements Performance Criteria Content Learning Activities Time duration

Lead Small 1. Provide team leadership 1. Work requirements 1 hours

Teams are identified and 1. School policies and
presented to team procedures 1. Review or revisit the
members school’s policies
and procedure
2.Relevant legal
2. Reasons for
requirements
instructions and 2. Group games are
requirements are played to develop
communicated to teambuilding skills.
team members 3. Trainees and trainers
expectations
3. Team members’
queries and
concerns are
recognized,
discussed and dealt
with
2. Assign Responsibilities 1. Duties, and 1 hour
responsibilities are allocated
having regard to the skills,
knowledge and aptitude
required to properly Conduct orientation and
Trainees duties
undertake the assigned training regarding the
task and according to
and responsibilities duties and responsibilities
company policy of the trainees.

2. Duties are allocated

having regard to
individual preference,
domestic and personal
considerations, whenever
possible

3.Set performance expectations for 1.Performance expectations

team members are established based on Provide and discuss 1 hours
client needs and according Performance monitoring performance
to assignment requirements expectations are set criteria

2. Performance
 expectations are based
on individual team
members duties and
area of responsibility

3. Performance
expectations are
discussed and
disseminated to
individual team
members

4. Supervised team 1. Monitoring of

performance performance takes Methods of Monitoring Performance Criteria are 1 hours
place against defined Performance being applied by using
performance criteria monitoring tool.
and/or assignment  Progress chart
instructions and  Achievement Chart
corrective action  Housekeeping
taken if required Schedule

2. Team members are

provided with Kinds of feedback
feedback, positive
support and advice Conduct feedback through
on strategies to informal or formal process.
overcome any (sandwich feedback)
deficiencies

3. Performance
issues which cannot
be rectified or Compliance with workplace
addressed within the protocols are emphasized.
team are referenced
to appropriate Review and refer to the
personnel according trainees handbook for
to employer policy appropriate action

4. Team members are

kept informed of any
changes in the
 priority allocated to
assignments or tasks Team participation is
which might impact encouraged.
on client/customer
needs and
satisfaction

5. Team operations are

monitored to ensure
that employer/client
needs and
requirements are
met

6. Follow-up
communication is
provided on all
issues affecting the
team

7. All relevant
documentation is
completed in
accordance with
company procedures