BSBDIV501

Manage diversity in the workplace

Underpinning Knowledge Assessment

Student Name:

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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Instructions to Students:

YOU ARE REQUIRED TO:

 Complete this page and ensure you accept, sign and date the student declaration on the Student Learning

Management System (LMS).

 Read through and follow all instructions provided.

 Answer all the questions. Keep in mind you are studying a Nationally Recognised Diploma level unit of

competency

 Your answers must reflect the depth of knowledge and understanding expected of a person who can work under

minimal supervision and competency requires a high level of judgement and decision making. This assessment is

to be conducted in a supervised classroom environment.

 You must complete your own work without assistance from other persons

 Your assessor will predetermine the timeframe for the assessment

 Submit your assessment to the Student Learning Management System (LMS) by the due date.

 Ensure your submission identifies your name, unit code and title.

PLAGIARISM AND COLLUSION:

Plagiarism is ‘a practice that involves the using of another person’s intellectual output and presenting it as one’s

own’. This includes the presentation of work that has been copied, in whole or part, from other sources (including

other students’ work, published books or periodicals, the Internet, unpublished works or unauthorised collaboration

with other persons), without due acknowledgement.

CONSEQUENCES OF PLAGIARISM AND

COLLUSION:
A student found to have plagiarised material will be instantly graded Not Yet Competent (NYC) and may be subject to

one or all of the following:

 Referral of the matter to the Academic Coordinator for: an intervention meeting, issuing of written warning,

clarification regarding assessment re-submission requirements and allocation of additional assessment tasks.

 Referral of the matter to the Director for: official disciplinary action by Choice Business College and/or

suspension from the course.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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Unit Description

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing

the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse

workplace.

It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from

different cultures, races, religions, generations, or other forms of difference in any industry context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 ASSESSMENT RULES ASSESSMENT SUMMARY UNIT OUTCOME

 For a student’s performance to

 This assessment task contains a  At the successful completion
be deemed satisfactory for the whole
series of problem-solving of all assessment tasks, a
unit of competence, they must
questions designed to allow Competent result will be awarded.
demonstrate satisfactory
students to demonstrate  The overall unit result and
performance in all tasks within
competence in the unit. feedback are recorded on the unit
this assessment.
 It contains a variety of question result summary on LMS.
 If part of a task is not
types to best demonstrate the
satisfactorily completed the assessor
student's Underpinning Knowledge
will arrange for the student to
of the subject
complete further assessment to
 Performance outcome will be
demonstrate competence.
indicated as Satisfactory or
 Students are permitted three
Unsatisfactory.
(3) attempts to demonstrate

competency.

 Overall student performance in

the unit is to be recorded as either

Competent or Not Yet Competent.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 ASSESSMENT

QUESTION 1
Explain what diversity in the workplace means.

Diversity in the workplace refers to a company's hiring of a diverse group of people. Diversity is sometimes
misunderstood to refer exclusively to multicultural issues; however, it encompasses gender, colour, ethnicity, age,
sexuality, language, educational background, and so on.

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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QUESTION 2
Provide 10 examples of diversity attributes.

1. Cultural diversity

2. Racial diversity

3. Religious diversity

4. Age diversity

5. Sex / Gender diversity

6. Sexual orientation

7. Disability

8. Cultural identity

9. Language, linguistics, and accent

10. Citizenship status

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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QUESTION 3
Explain what inclusivity in the workplace means.

An inclusive workplace is characterised as one in which all employees are respected while also recognising their
differences and how they contribute to the organization's culture and business outcomes. Affirmative action is a
hallmark of an equitable workplace, since it eliminates the effects of racism, sexism, and unequal opportunity.

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

QUESTION 4
Explain what discrimination means.

Discrimination is when individuals and groups are treated unfairly or unfairly because of their ethnicity, gender,
age, or sexual preference. That's what there is to it. However, explaining why this occurs is more difficult.

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

QUESTION 5
Identify 5 which attributes people are protected from by Federal Law.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 1. Race

2. Colour

3. Religion

4. National origin

5. Gender

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S NYS Assessor to indicate how this professional judgement was made:

QUESTION 6
Explain what Age Discrimination means.

Age discrimination happens when a person is treated bad, or not giving the same opportunities as others in a similar
situation, because he or she is considered to be too old or too young.

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S NYS Assessor to indicate how this professional judgement was made:

QUESTION 7

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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Explain what Disability Discrimination means.

Discrimination disability occurs when you are handled unfairly or unfairly because of your disability in one of the
cases protected by the Equality Act. The treatment may be a one-time action, the implementation of a law or
regulation, or the presence of physical or communication obstacles that make it difficult or impossible to access
anything.

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

QUESTION 8
Explain what Racial Discrimination means.

Racial discrimination is when someone is treated unfairly because of their skin colour, racial or ethnic heritage.
Individuals may discriminate by refusing to do business, socialise, or share resources with members of a particular
community.

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S NYS Assessor to indicate how this professional judgement was made:

QUESTION 9
Explain what Sex Discrimination means.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 Sex discrimination refers to how people are treated in the workplace based on whether they are a woman or a male.
You could have experienced sex or gender discrimination if you were denied jobs, dismissed, or otherwise harmed
in your job because of your sex or gender.

OFFICE USE ONLY:

S NYS Assessor to indicate how this professional judgement was made:

QUESTION 10
Explain the key features of the Australia Human Rights Commission Act 1986.

Some discriminations are included in the Australian Human Rights Commission Act 1986 are:

 race
 colour
 sex
 religion
 political opinion (in employment only)
 national extraction or social origin
 age
 medical record.

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S NYS Assessor to indicate how this professional judgement was made:

QUESTION 11
Identify 3 what the Fair Work Act 2009 provides.

1. Workplace Rights

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 2. the right to engage in industrial activities

3. the right to be free from unlawful discrimination

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QUESTION 12
Identify 5 what should be included in a comprehensive Diversity Policy.

1. A Clear Plan for Diversity and Inclusion Training

2. Assessment of Needs

3. Career-Focused Leadership

4. Targeted Recruitment

5. Defined Goals and Targets

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QUESTION 13
Define 7 considerations for reviewing a Diversity Policy

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 1. Involve the entire top management team

2. Adapt the organisational structure

3. Communicate about the initiative on continuous basis

4. Create a formal project plan

5. Change all HR initiatives to include diversity

6. Review the data

7. Monitoring forms

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QUESTION 14
Identify 4 ways in which feedback and suggestions regarding the diversity policy may be provided.

1. Leverage diverse job boards

2. Reward diverse referrals

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 3. Have a diverse interview panel

4. Reassess employee benefits

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QUESTION 15
Identify 3 strategies for addressing prejudice and bias.

1. Short-term diversity training courses

2. Set media campaigns about prejudice

3. Education and Re-education

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QUESTION 16
Identify 4 actions that can support the implementation of diversity policy,

1. Establish Task Forces

2. Communicate Effectively

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 3. Incorporate diversity into the hiring and promotion policies

4. Create diversity-friendly policies

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QUESTION 17
Identify 4 benefits that can come from recruitment practices that respect diversity.

1. Increased productivity

2. Improved creativity

3. Improved employee engagement

4. Reduced employee turnover

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QUESTION 18
Provide 5 examples of what diversity training for employees could include;

1. Create common goals

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 2. Confront unconscious bias

3. Focus on inclusion

4. Move away from prohibitive language

5. Include workers of all levels

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QUESTION 19
Identify 9 potential causes of conflict and tension in the workplace.

1. Lack of Common Performance Standards

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 2. Personality clashes

3. Unrealistic needs and expectations

4. Unresolved workplace issues

5. Poor work environment

6. Poor communication

7. Bullying and harassment

8. Lack of equal opportunities

9. Unclear job roles

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QUESTION 20
Identify 5 possible benefits from having a diverse workforce.

1. Increase Sales and Revenue

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 2. Attract and Retain Talent

3. Empower and Engage Employees

4. Foster Innovation in Your Company

5. Benefits of a Diverse Workforce

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QUESTION 21
Identify situations when an informal (early resolution) approach to a complaint may be appropriate.

A good complaint process will be fair. This ensures that both the plaintiff (the complainant) and the respondent (the
respondent) should be given the chance to present their version of events, provide supporting evidence, and react to
any possible negative decisions. The complaint process should also be conducted without undue delay. As time
passes, information relevant to the complaint may deteriorate or be lost, which will impact on the fairness of the
process. In addition, unresolved complaints can have a negative and ongoing impact on a workplace

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QUESTION 22
Identify the steps recommended for a formal resolution of complaint.

 Interview the complainant and record the claims.

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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  Notify the individual who is being accused of the specifics and ask them to answer.

 Obtain additional details, including testimony from any witnesses.

 Determine if the allegation is credible.

 Report the procedure, the facts, and the findings.

 Prescribe a course of action.

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QUESTION 23
Identify 3 internal forums as opportunities for promoting the organisation’s diversity.

1. Mobile Intranet App

2. Internal Newsletters

3. Employee Surveys

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QUESTION 24
Nominate 3 external forums that could be opportunities for promoting the organisation’s diversity

1. WordPress website

2. Forum software

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 3. Online community

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QUESTION 25
Identify 3 opportunities for leveraging workplace diversity to increase innovation.

1. Increase adaptability

2. Boarder range of service

3. Variety of viewpoints

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Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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QUESTION 26
Identify 3 strategies to promote diversity understanding and respect in the workplace;

1. Educate Managers

2. Implement Diversity-Friendly Workforce Policies

3. Create Opportunities for Cultural Awareness

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Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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 BSBDIV501 UNDERPINNING KNOWLEDGE ASSESSMENT RESULT

Assessor is to circle one outcome achieved by the student, either satisfactory or not yet satisfactory followed by comments

Outcome: SATISFACTORY

Assessor’s feedback or additional comments to the learner:

Student’s name:

Student’s signature:

Assessor’s name:

Assessor’s signature:

Date:

Outcome: UNSATISFACTORY

Assessor’s feedback or additional comments to the learner:

Aspects to be re-assessed have been discussed with student YES ☐ NO ☐

Feedback has been provided to student YES ☐ NO ☐

Coaching has been provided to student YES ☐ NO ☐

Student’s name:

Student’s signature:

Assessor’s name:

Assessor’s signature:

Date:

Name: BSBDIV501 – Underpinning Knowledge Assessment Version: V2.0 Last Reviewed: Oct 2019
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