CHRISTOPHER STEPHEN FORSTNER

8 Park Lane, Croydon VIC 3136 ● 03 9722 9407 (home) ● 0414 429 666 (mobile) ● forsy69@icloud.com

Career Summary
I am a very customer service focused individual with the ability to build rapport with customers very quickly
and a history of ensuring customer satisfaction. I work well with others, having excellent interpersonal skills
as well as having the ability to take responsibility and act independently. I take pride in performing to the best
of my abilities, have strong attention to detail and am a fast learner. My manner is always professional. I am
comfortable with multi-tasking and have fast reflexes enabling me to adapt quickly to changing
circumstances or requirements. All of my previous roles have involved high levels of customer service,
attention to detail and the ability to juggle multiple tasks at any one time.

Core Competencies
 Excellent written and verbal skills

 Committed to excellent customer service and ensuring customer satisfaction

 Excellent interpersonal skills

 Attention to detail

 Professional presentation

 Great sense of humour

 Strong team performer

 I take pride in always performing to the best of my abilities

 Ability to listen and carry out instructions, and to convey clear instructions

 Quick learner

 Ability to accept and learn from constructive criticism

 Lateral thinker
Resume - Christopher Forstner

EMPLOYMENT HISTORY

FEB 2017 – Present COMPLEAT ANGLER

Sales Assistant

Key Responsibilities:

 Customer sales

 Stocktake

 Warehouse management

 Ordering stock

 Sales and marketing

Key Achievements:

 Salesman of the month twice

 Achieved highest quarterly gross profit earner three times

MAR 2015 – FEB 2017 INDUSTRIE CAFÉ

Owner/Manager

Key responsibilities:

 Managing the day to day operations of the café

 All purchasing of goods

 Marketing

 Managing all finances

 Trained and managed five staff

Key Achievements:

 Designed new menu

 Increased revenue by 200% over two years

 Implemented delivery service and catering service

 Gained a significant contract to cater meals for a large factory on a weekly basis

 Due to excellent performance regained the trust of local businesses and customers who had stopped
patronizing the café due to poor performance by the previous owner

Private and Confidential

Resume - Christopher Forstner

JAN 2014 – MAR 2015 BRUCE STREET CAFÉ

Assistant Manager

Key responsibilities:

 Managing the day to day operations of the café

 Purchasing of goods

 Cooking

 Managed four staff

Key achievements:

 Increased business

 Established new techniques for managing the café which were set up for the new owners to successfully
manage the café without me

JAN 2008 – JAN 2014 COMPLEAT ANGLER

Sales Assistant

Key responsibilities:

 Customer sales

 Stocktaking

 Warehouse stocking and ordering

 Sales and marketing

NOV 2001 – JAN 2008 HADLOW CHARTERS PTY LTD

Office Assistant/Deck Hand

Key responsibilities:

 Taking bookings and handling customer enquiries

 Instruction and tuition of customers in how to fish

 Advising customers of general boat handling

 Filing and general office duties

 Collection of charter payments

 Customer assistance by providing extensive fishing knowledge

 General boat maintenance

 Training of new staff

 Ordering supplies

 Backup cook for boat catering

Private and Confidential

Resume - Christopher Forstner

Key achievements:

 Helped complete travel tourism award accreditation process

 Received numerous thank you emails from passengers

SEP 2000 — OCT 2001 RACV/TRAVELAND

Full Time Manager - Southern Region

Key responsibilities:

 Full time relief manager and sales consultant for southern region Victoria, to cover annual leave and staff
shortages

 International and domestic ticket issuance

 Fare quotations

 Staff training

 Organisation of agency promotions

 Airline and package reservations

 Coach tours

 Issuing cheques

 Receipting payments

Key achievements:

 Worked without pay to help stranded clients after the company’s owner Ansett Airlines went into
liquidation

 Implemented key procedures such as filing, ordering systems and general office procedures

 Trained branch staff in the sales process including establishing customer needs, advising a suitable
travel plan and closing the sale

 Implemented more efficient sales and marketing tools

 Explained and implemented time management strategies for staff

JUL 1999 — SEP 2000 STA TRAVEL, SOUTHLAND

Manager

Key responsibilities:

 International and domestic ticket issuance

 Fare quotations

 Staff training

 Organisation of agency promotions and window displays

 Airline and package reservations

Private and Confidential

Resume - Christopher Forstner

 Coach tours

 Issuing cheques

 End of month returns for insurance, coaches etc

Key Achievements:

 Opening of new store with new sales team of four staff

 Organisation of Westfield Southland opening prize – round world trip including tours and accommodation

FEB 1993 — MAY 1999 THE TRAVEL EDGE PTY LTD

Owner/Senior Consultant

Key responsibilities

 International and domestic ticket issuance

 Fare quotations

 Staff training

 Organisation of agency promotions

 Airline and package reservations

 Coach tours

 Issuing cheques and receipting payments

 End of month returns for insurance, coaches etc

 Organising window displays

Key achievements:

 Organised agency participation in travel fairs including the Kenloch Bridal Fair 1996, 1997, 1998

 Organised two Travel Edge travel fairs in 1994, 1995

 Arranged sponsorship of Victoria Titans NBL and Knox Raiders basketball teams and related advertising

 Negotiated preferred travel agent status for the agency with the Titans basketball team social club

 Introduced travel benefits card

 Secured preferred travel agent status for Telstra social club

 Responsible for training of three staff members including one consultant and two trainees

 Handled 60% of all consulting for the agency

Private and Confidential

Resume - Christopher Forstner

SEP 1991 — JAN 1993 COST LESS TRAVEL PTY LTD

Senior Consultant

Key responsibilities:

 International and domestic travel consulting

 Quotations — airfares, car hire, accommodation, tours, packages, insurance, bus and rail passes

 Ticket issuance

 Reservations — airfares, car hire, accommodation, tours, packages, insurance, bus and rail passes

Key achievements:

 Responsible for opening and running a new branch office in Croydon

 Ran branch office single handedly for five months

JUL 89 — FEB 89 CREATIVE TOURS MELBOURNE

Reservations Consultant

Key responsibilities

 Completing quotes and reservations for retail travel agents

JUL 87 — JUL 89 TRAVELRITE INTERNATIONAL

Travel Consultant

Key responsibilities

 Domestic and international reservations

 Organising promotions at the shopping centre with domestic coach tour operators

 Ordering and maintaining brochure stocks

Key Achievements:

 Organised raffles and advertising for local sporting groups

 Arranged sponsorship of a local bowling club, which included a weekly presentation to the club and
organising group travel such as coach tours on a regular basis

Referees
Referees are available upon request.

Qualifications
YEAR 11 BILLANOOK COLLEGE

Private and Confidential