REGISTERS

This refers to using the correct language at the right time with the right people.

-learners discuss/predict the likely audience and context for contrasting utterances, e.g.
• I should be grateful if you would sit down.
• Please sit down
• Sit down!

LANGUAGE OF APOLOGY

I am really sorry……..

I just want to apologise for ……………..

I know it was wrong of me …………………………

I know we are not supposed to bring things into the examination room but…………………

I just want to apologise for causing a disturbance in class…………………………….

TASK 1
Cleo has an altercation with the Maths teacher during his period and he was quite rude to him He later on regrets
his action and decides to apologise. Fill in the blank spaces with the correct responses.

TEACHER : How dare to you talk to me like that?

CLEO I: am really sorry for talking to you like that sir
……………………………………………………….
TEACHER : Who do you think you are? (shouting)
CLEO I know it was wrong of me to behave like that
: I ………………………………………………………..
TEACHER : Why do you behave like this?
CLEO : ……………………………………………………………………………….
I just want to apologies for the altercation
TEACHER : You better get your act together or you will face the consequences

CLEO Yes sir! I just want to apologies for causing a disturbance in class, i hope you will take my
: …………………………………………………………………………………………………………..
apology into consideration

TELEPHONE CONVERSATION

Imagine that you are a trainee clerk in the office of a car hire company. You have been working there for a few days when,
one morning you receive a call from a customer who wants details about car hire rates. Complete the dialogue below using
the correct language.

A Hello, it's car hire company

: …………………………………………………………………………………………………………………..

B : Yes. Can I please have details of the prices of cars .

A Could you please repeat yourself?

: Sorry, I cannot hear you very well………………………………………………………………………………….

B yeah sure, i wanted to know the price and details of cars. Can i have the information by weekend.
: ……………………………………………………………………………………………………………………………

A : Alright, I can arrange that. Do you mean this weekend?

B Thank you very much. Yes this weekend itself

: ……………………………………………………………………………………………

A : The rate is 56 dollars a day, but there is a discount of 40% for weekend hire.

B day ? That's expensive.

: Well, a………………………..

A Nevertheless, you could still consider the weekend discount. Thank you.
:…………………………………………………………………………………………………………………………………………….