Project Charter – Wilmont’s Pharmacy Drone Case

- Angshuman Buragohain

Wilmont’s Pharmacy Drone Delivery

05-04-2021

Project description Prototype project between DroneTech and Wilmont’s to establish drone delivery of
drugs and prescriptions. DroneTech will customise their drone systems, IT interface and
business structure to develop a seamless drone delivery system. Systems, business and
communications interfacing will be done between the existing infrastructures of
DroneTech and Wilmont’s.
Project purpose Modification of drones, interfacing systems and operations to demonstrate the
compatibility and suitability of DroneTech’s systems and technology with realisation of
Wilmont’s innovative drug and prescriptions delivery concept. The prototype project is
aimed to ensure seamless enhancement to the existing delivery process of Wilmont’s to
give Wilmont’s a green signal to move ahead with drone delivery of their drugs and
prescriptions. It will boost DroneTech to develop a strong business relationship with
Wilmont’s. Wilmont’s will be a business pioneer in drone drug delivery and DroneTech
will gain business stability by associating with Wilmont’s
Scope/Boundaries 1. The prototype project will be executed in a suburban area in San Francisco with
small businesses with four participating pharmacies
2. DroneTech will customise four drones and will handle flight controls
3. The online orders and business will be handled by Wilmont’s
4. Apartment building customers are not included in the prototype project.
Requirements 1. The customised flight systems, IT and communications interface should meet the
standards set by Wilmont’s.
2. The drones will bear Wilmont’s logo and should have temperature-controlled
product bagging system and bubble type cushioning system.
3. Online order entry, delivery confirmation for customers and mobile app and
communications need to be interfaced so that the customers are directed towards
Wilmont’s IT infrastructure.
4. Overall cost of the prototype project should be less than $750,000
Deliverables Deliverables Success criteria
/Objectives Drones with Should pass testing, able to transport and deliver temperature
modified flight sensitive and breakable items
system
Customised IT Should interface between existing IT infrastructures of both the
systems organisations and direct customers towards Wilmont’s
Proposed contract Should meet legal requirements and follow the law
and payment plan
Business Should not compromise the security of Wilmont’s business
relationship information, customer’s privacy, proprietary information
th
Schedule Project start – 5 January 2022
Interfaced IT systems – 27th February 2022
Interfaced communications – 30th March 2022
Custom drone and delivery system construction – 30th April 2022
Flight path engineering – 15th May 2022
Finalise customer order system – 30th June 2022
Pharmacy Manager training – 31st July 2022
Drone delivery test flight – 31st August 2022
Legal clearance for drone flight – 30th September 2022
First customer delivery flight – 30th November 2022
Project close/end – 31st January 2023
Assumptions and Project will commence after a successful negotiation and contract drafting between
Constraints DroneTech and Wilmont’s with the help of the legal teams
Mr. Cranston is funding the prototype project and the budget is expected to remain
below $750,000
Project members will be paid on hourly basis
It is assumed that the weather conditions will favour drone flights
Specific areas with drone prohibition may hinder probable flight routes
Pre-Approved Maximum budget allocation of $750,000
Financial Resources
Risks Customisation to drone and delivery systems might not suit temperature sensitive and
breakable items
There might be cyber security issues with the new IT interfaces
Unprecedented weather conditions might affect first customer delivery flight
Not many customers might participate considering the sub-urban setting and limitation
to non-apartment building residents
References Past project documentation, Mr. George Cranston - Wilmont’s VP Operation, Mr.
Jordan Kemplar – CEO/Founder DroneTech

Key Stakeholders

Owner/Client Wilmont’s pharmacy

Project Sponsor George Cranston – Operations VP, Wilmont’s
Project operations manager Phillip Greenberg – Wilmont’s
Project Advisor Jordan Kemplar – CEO, Founder - DroneTech
Project Manager Angshuman Buragohain – DroneTech
IT systems lead Mary Pearson – Wilmont’s
Eileen Seymour – DroneTech
Security team lead William Scott – Wilmont’s
Flight operations manager Gerald Hasper – DroneTech
Senior Business analyst Stephanie Williams
Legal team Alan Swanson – Wilmont’s
Katie O’Ryan – DroneTech

Authority Levels: The Project Manager has full authority to make decisions on the Drone systems
design, changes to IT systems, schedule, communications and other items. He cannot commit to
costs or fund-raising strategies without approval.

Project Approval Requirements: All budgets and purchases must be approved by the Project
Sponsor. The entire drone delivery system including changes to the IT system and customer
interface must be approved by concerned personnel at Wilmont’s.

Approvals:

Project Sponsor: Finance Manager/Operations Manager:

________________________ ________________________
Date: Date:

CEO/Founder DroneTech: Project Manager:

________________________ ________________________
Date: Date: