Project Charter

WILMONT’S PHARMACY CASE STUDY

16 June 2020

Project Description Wilmont’s Pharmacy is secretly considering delivering prescriptions by flying drone.
DroneTech to create a safe and easy way to deliver the products by creating a system,
which will provide customers with the option to have their prescriptions and drugstore
items delivered to them through flying drones.
Project Purpose The purpose of this project is forDroneTech to provide the drone technology as well as
the drone piloting and delivery systems, but will customize its systems and business
process to conform to Wilmont’s requirements This will create a more efficient way for
people to receive their products.
Scope/boundaries Wilmont Pharmaceuticals will need to create modifications to the existing system for
online order entry to allow customers in the San Francisco area to register their
willingness to have drone delivery of their orders by a means of online entry or
smartphone entry.
The system will contain a segment to allow Wilmont’s management to approve the
customers and send confirmation for this service.
The system should provide a means of communication electronically through
email online and mobile alerts as the customer requests. There will need to be an
Interface to the DroneTech Corporation for its order entry, delivery confirmation and
mobile application software. Wilmont will develop security options for all systems that
will safeguard the data as it is stored within the company, and as it is exchanged with
DroneTech.
The system modifications will collect information from the customers who are
approved in the San Francisco area allowing them to receive their drugstore items and
prescriptions by drone delivery.
The information stored in the system will be used to create reports for Wilmont’s
management to provide information on sales, customer reactions and key performance
indicators that senior management will define to help improve overall quality and
performance of the system.
The system will provide customers with the option to have their prescriptions and
drugstore items delivered to them through flying drones. Wilmont Pharmaceuticals is
joining with DroneTech to create a safer and easier way to deliver its products by taking
advantage of this opportunity. This will create a more efficient way for people to
receive their products. By using the old system and having DroneTech use their
technology to create a less costly means of delivery and attract more customers in the
area creating more profit.
Requirements • Identify and obtain necessary project team resource approvals
• Develop the Operational requirements to implement the system
• Develop Wilmont’s online order entry system modification that will allow
customers in the San Francisco area to register their willingness to have a drone
deliver their orders by means of online entry or smartphone entry.
• Develop a segment of the system to allow Wilmont’s management to approve the
customer and send a confirmation to the customer.
• Develop security options for all systems that will safeguard the data as it is stored
within your company and as it is exchanged with DroneTech.
• Develop forms of communications for customers electronically through email,
online and mobile alerts as the customer requests.
• Develop Interface to the DroneTech Corporation for its order entry, delivery
confirmation and mobile application software.
• Create reports for Wilmont’s management to provide information on sales,
customer reactions and key performance indicators that senior management will
define.
Deliverables/Objective Deliverable/Objective Success Criteria
DroneTech will handle piloting the Have processes that handle order entry,
 drones and delivery of the products delivery confirmation, and a mobile app
customized for Wilmont’s so that customers
don’t see these as two separate companies.
Interface to Wilmont’s enhanced Allow customers in the San Francisco area to
online order entry process register their willingness to have a drone
deliver their orders by means of online entry or
smartphone entry
Ensure that the relationship between The security of Wilmont’s business information
DroneTech and Wilmont’s does not is not compromised
compromise the security of Wilmont’s
business information
DroneTech will need to allocate a Have a total of 4 new drones for this prototype
total of 4 new drones for this project, and these will need to be painted in
prototype project, and these will the Wilmont’s corporate colors and logo.
need to be painted in the Wilmont’s
corporate colors and logo.
Schedule Project Begins – 16/06/20
Complete the solution design (technical and process) – NA
Test the new system and debug – NA
Develop all operational Process (aligning with the new system) – NA
Train the necessary users on the functionality of the modified system and the roles and
responsibilities associated with the modified system – NA
Implement all functionality of the system – 16/12/2020
Budget The project budget is set at $1.75M.
Assumptions and In Scope
constraints • This section identifies any limitation that must be taken into consideration prior to
the initiation of the project.
• Project initiation June 16 2020.
• Must use existing infrastructure.
• Only affects four local stores based out of San Francisco.
Out of Scope
• No hardware, servers, workstations or other network infrastructure will be
required.
• Ongoing system maintenance scheduling or planning after the prototype is
implemented will not be a part of the project schedule or plans.
Risks
References DroneTech will handle piloting the drones and delivery of the products. DroneTech
already has a processes that handle order entry, delivery confirmation, and a mobile
app on the DroneTech side, but these need to be customized for Wilmont’s so that
customers don’t see these as two separate companies.

Key Stakeholders

Owner/Client Wilmont Pharmacy

Project Sponsor Wilmont Pharmacy
Project Manager Nhlanhla Ngcobo
(List other Key Stakeholders with DroneTech Corporation Staff:
title) • Jordan Kempler (JXK) - CEO and Founder
• Eduardo Falani (ECF) - Project Manager –
• Stephanie Williams (SMW) – Senior Business Analyst
• Gerald Hasper (GPH) – Senior Systems Engineer
• Eileen Seymour (ERS) – Project Lead, IT Systems
Wilmont’s Staff:
• George Cranston (GWC), Operations VP
• James Connor (JFC), CIO
• Mary Pearson (MJP), Project Lead, Business Operations Team
• William Scott (WKS), Project Lead, Security Team
 • Julie Green (JRG) Pharmacy Manager Store #35864
• Steve Haskell (SLH) Pharmacy Manager Store #32185
• James O’Donnell (JLO) Pharmacy Manager Store #38734
• Wilma Marcy (WPM) Pharmacy Manager Store #33001
• Mary Kerstner (MJK), Business Systems Analyst
• Jonathan Perry (JSP), Programmer
• William Postner (WKP), Senior Programmer
• Sherry Loganthorpe (SPL), Database Administrator

Authority Levels:
The undersigned acknowledge they have reviewed the project charter and authorize and fund the Wilmont’s
Pharmacy drone project.

Project Approval Requirements:

Changes to this project charter will be coordinated with and approved by the undersigned or their designated

representatives.

Approvals:

Project Sponsor:

Project Manager:

Finance Manager: