Doc No.

: BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. :1

Date : 21-Sep-2017
Report by Nguyen Tien Thanh

Emergency case related customer line stop:

5. Electricity power off

Emergency situtation : Electric power of company suddenly shutdown at 8:30 am of 21 Sep 2017, All MC and equipment stop,
Action:

1. Mr Thanh (FO) go to Power station to check but all equipment in Power station is OK, he contact with Power supplier (NHIZ ) and
they feed back their main circuit breaker is problem and then they also try to back up Power by IPP but cannot, It take about four days
for repair this. He inform this status to all HOD of Department.

2. Mrs Hue ( Plan) check stock of TPVN and detect Gear Idler CRG(CN0052) and Coupler Gear (CN0117) of Canon shortage for
Delivery on 28 Sep 2017. She inform this status to BO.

3. Mrs Thuy (BO) contact with Cannon to discuss about this status and suggest them delay delivery date to 29 Sep 2017 but they said
that cannot delay, if delay then their production line is stop. Mrs Thuy inform this status to FO to get temporary Power source for MC
No 24 and MC No 7.

4. Mr Thanh contact supplier ( Tuan Khang company) to rent generator for supply temporary power for MC No 24 and MC No 7.

5. Mrs Hue inform to Ms Chi( HR ) , Ms Ha, Thuan (Molding), Ms Hoa (QC), Mr Hieu (Tooling) to arrange manpower for running these
MC. Other employee will stay at home four day with 70% Salary.

Trouble related:

Customer Canon Canon

No of item CN0052 CN0117

Stock status 23,700 28,500

Customer's Cannot delay Cannot delay
requirement delivery date delivery date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

Canon Shotarge quantity, delay delivery schedule but Cannon don't accept Name:
CN0052,CN0117 Mrs Thuy

2. Related manpower arrangement: Detail schedule PIC: HR

Arrange one operator, one technician Molding, one Name:
inspector QC, one technician Tooling each shift from 22 Ms Chi
to 26 Sep 2017 for running two MC. Other employee
stay at home with 70% salary

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.
Make production Plan for two MC 7 and MC 24 running Name:
from 22 to 26 Sep 2017 and monitor strictly output Ms Hue
dailly

4. Related repairing schedule: Detail schedule PIC: Maint/Tool

Name:
Mr Thanh rent generator and connect power for two MC Mr Thanh, Mr Hieu
7 and MC 24 Monitor strictly status of those MC to
prevent problem

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name:
Mrs Thuy, Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish Name:
Mr.Thanh

Final judgement: Emegency treament practice take place as schedule and we coved all matter, Finish goods delivered timely to
customer
 Doc No. : BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. :1

Date : 13 Oct 2017

Report by Nguyen Tien Thanh

Emergency case related customer line stop:

4. Fire happen
Emergency situtation : Fire happened at Molding I area from 8:30 to 9:00

Action:

1. Mr Thanh (FO) hear fire alarm bell ring and then go to general office to confirm fire possition, It is 8 Zone at Molding I area in 1st Factory.
He go to there immediately saw MC 22 happening fire due to Mr Thang use flame to cleaning screw, flame is catching to conveyor and all
product near it. He called all employee ( Ms Nhung, Mr Thuan, Mr Dung, Ms Diep near there using extinguisher fighting fire). Mr Toan, Mr
Dong, Ms Chi , Mr Hai moving surround product to prevent bigger damage. After one hour , flame was stop but three MC 22 and product near
it was broken. Due to fighting fire timely ,After to cleaning Mold was not problem.

2. Mrs Hue ( Plan) check stock of TPVN and detect (PN001) of Pioneer shortage for Delivery on 17 Oct 2017. She inform this status to BO.

3. Mrs Thuy (BO) contact with Pioneer to discuss about this status and suggest them delay delivery date to 27 Oct 2017 but they said that
cannot delay, if delay then their production line is stop. Mrs Thuy inform this status to FO, Molding and Plan to transfer Mold to other MC

4. After study Plan check production schedule and request Mr Thuan (Molding) transfer Mold to MC 23

5. Mrs Hue inform to Ms Chi( HR ) , Ms Ha, Thuan (Molding), Ms Hoa (QC), Mr Hieu (Tooling) to arrange manpower for running these MC.

Trouble related:

Customer Pioneer

No of item PN001

Stock status 61
Customer's Cannot delay
requirement delivery date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

Pioneer Name:
(PN001) Shotarge quantity, delay delivery schedule but Pioneer don't accept Mrs Thuy

2. Related manpower arrangement: Detail schedule PIC: HR

Arrange one operator, one technician Molding, one inspector Name:
QC, one technician Tooling each shift from 14 to 17 Oct 2017 Ms Chi
for running MC 23
3. Related production schedule & manpower: Detail schedule PIC: Plan & related
Make production Plan for MC 23 running from 14 to 17 Oct depts.
2017 and monitor strictly output dailly Name: Ms
Hue

4. Related repairing schedule: Detail schedule PIC: Maint/Mold

Mr Thanh contact with supplier to repair MC 22 Monitor Name:
strictly status of MC 23 to prevent problem Mr Thanh, Mr Thuan

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name: Mrs Thuy,
Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish Name:

Final judgement: Emegency treament practice take place as schedule and we coved all matter, Finish goods delivered timely to customer
 Doc No. : BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. :1

Date : 1 Nov 2017

Report by Nguyen Tien Thanh

Emergency case related customer line stop:

1. Main MC problem
Emergency situtation : MC 40 proplem from 8:30 to 17:30

Action:

1. Mr Thanh (FO) receive from Mr Thuan (Molding) MC 40 cannot run, he come to check and detect Power Module fault, cannot repair need to
replace it, he check spare part in stock but no have, supplier said that need 3 week to send this spare part from Japan.

2. Mrs Hue ( Plan) check stock of TPVN and detect (CN114) of Canon shortage for Delivery on 16 Nov 2017. She inform this status to BO.

3. Mrs Thuy (BO) contact with Canon to discuss about this status and suggest them delay delivery date to 24 Nov 2017 but they said that cannot
delay, if delay then their production line is stop. Mrs Thuy inform this status to FO, Molding and Plan.

4. After study, FO take Power Moldule from MC 30 to repair for MC 40

5. Mrs Hue inform to Ms Chi( HR ) , Ms Ha, Thuan (Molding), Ms Hoa (QC), Mr Hieu (Tooling) to arrange manpower for running this MC.

Trouble related:

Customer Canon

No of item CN114

Stock status 156,000

Customer's Cannot delay delivery
requirement date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

Canon Name:
(CN114) Shotarge quantity, delay delivery schedule but Canon don't accept Mrs Thuy

2. Related manpower arrangement: Detail schedule PIC: HR

Name:
Ms Chi
Arrange one operator, one technician Molding, one
inspector QC, one technician Tooling each shift from 2
to 16 Nov 2017 for running two MC

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.
Name:
Make production Plan for MC40 running from 2 to 16 Ms Hue
Nov 2017 and monitor strictly output dailly

4. Related repairing schedule: Detail schedule PIC: Maint/Mold

Name:
Mr Thanh, Mr
Mr Thanh contact with supplier to take MC spare part Thuan
Monitor strictly status of MC 40 to prevent problem

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name: Mrs Thuy,
Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish Name:

Final judgement: Emegency treament practice take place as schedule and we coved all matter, Finish goods delivered timely to customer
 Doc No. : BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. :1

Date : 15 Dec 2017

Report by Nguyen Thi Thuy

Emergency case related customer line stop:

6. Manpower shortage
Emergency situation : Operation cannot come to company due to some route be flooding , Line for items AFX066 stop

Action:

1. Some route be flooding and heavy rain still continue, Ms Chi (HR) call to Ms Ha (Molding) and Ms Hao( Assy) to determine how many
operator cannot come to company on time. Ms Ha & Ms Hao inform that, 20 person cannot come to company and News inform that by next
2 days heavy rain still continue some route on bad status. She inform this status to all HOD of Department.

2. Mrs Hue ( Plan) check stock of TPVN and detect to assy part AFX066 and AFX067 of Fuji Xerox Hai Phong shortage for Delivery on 20
Dec 2017. She inform this status to BO.

3. Mrs Thuy (BO) contact with Fuji Xerox Hai Phong to discuss about this status and suggest them delay delivery date to 22 Dec 2017 but
they said that cannot delay, if delay then their production line is stop. Mrs Thuy inform this status to Ms Hue (Planing), Ms Hao (Assy), Ms
Chi (HR) arrangement company car for pick up operator at their home by other route on morning 16-Dec and overtime on 17-Dec.

4. Ms Chi (HR) arrange car to pick up operator by other route, Ms Hao (Assy) contact with opertor for prepare

Trouble related:

Customer FXHP FXHP

No of item AFX066 AFX067

Stock status 5,000 6,000

Customer's Cannot delay Cannot delay
requirement delivery date delivery date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

Fuji Xerox Hai Phong Name:
AFX066, AFX067 Shotarge quantity, delay delivery schedule but FXHP don't accept Mrs Thuy

2. Related manpower arrangement: Detail schedule PIC: HR

Pick up operator of line AFX066 and AFX067 Name:
Other employee stay at home with 70% salary Ms Chi
Strictly follow up news from Media and keep contact
with operator for update status

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.
Make production Plan for 2 line AFX066 and AFX067 Name:
on 16-~ 20-Dec and more stricly control Ms Hue

4. Related repairing schedule: Detail schedule PIC: Maint/Tool

Name:
Ms Chi, Ms Hao

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name: Mrs Thuy,
Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish Name:

Final judgement: Emegency treament practice take place as schedule and we coved all matter, Finish goods delivered
timely to customer
 Doc No. : BO-003-QR-001
EMERGENCY TREATMENT RECORD SHEET Rev. No. :1

Date B117-Oct-17
Recorded by :Nguyen Tien Thanh

Emergency case: Storm No 7 come

Date: ( Forecast): B119-Oct-17
Time(: Forecast): 13:00pM to 21:00 PM

Delivery impact

Customer status
Customer No of item Stock Status Detail Customer confirm
(working or not)
TVN OK Push del fr 19-Oct => 18-Oct OK
HLV OK Push del fr 19-Oct => 18-Oct (pm) Off OK

Push del fr 19-Oct => 18-Oct (pm) (OK 9

FXHP 61 Plts OK plts from TPVN, 12plts from Yusen) ,19- OK
Oct(am) ( OK 40plts from Yusen)

SRI OK Push del fr 19-Oct => 18-Oct (pm) not yet decision OK

Ricoh OK Push del fr 19-Oct => 18-Oct (pm) OK

CVN said that : they will arrange

according to our judgement. We need to
CVN OK Push del fr 19-Oct => 18-Oct (pm)
inform to them imediately after we
judgement

Shortage ST010 600pcs

SVN Push del fr 19-Oct => 18-Oct (pm) Off OK
delay to next shipment

Incoming impact
Supplier No of item Stock status Detail Arrangement PIC: PUR (Name)
Inabata 3 items (4,900kg) (customs inspection) deliver in afternoon(1:00pm) 19-Oct Mr.Phuong

Temporary action: pull in delivery on 19/Oct in advance

1. Related production schedule : Detail schedule PIC: Plan

Can stop MP from 6mm 19-Oct-17 to 6am 20-Oct-17 Name: Ms Hue
No effect to del sch

2. Related manpower arrangement:

PIC: Related depts (Name)
Number of working
Depts Name Working time Purpose
employee
MOLDING : Ms Ha & Mr Thuan
ASSY Ms Hao
QC Ms Hoa
TOOLING Ms Hieu &Mr Mui
FO Mr Thanh
WH Ms Loan
LOG Ms Loan
SALE Ms Thuy
HR Ms Thao
ENG Ms Phuong
QA Mr Trung
ACC Mr Cuong
PUR Ms Bich
MSG Ms Nga
3. Other arrangement PIC: Related depts (Name)

Final judgement:

8 am of 19 Oct 2016, still work normal and meeting again

11am 19-Oct 2016, check actual weather condition, small, working as normal
16pm 19-Oct 2016 check actual weather condition, small, working as normal
 Doc No. BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. 1

Date : 15 Sep 2017

Report by Nguyen Thi Thuy

Emergency case related customer line stop:

6. External supplying/providing interruption
Emergency situation : Supplier -Nagase cannot delivery material ELV2020 Black as schedule, Machine for items FX211 stop

Action:

1. Before delivery date Ms Bich (Pur) check and confirm again about the schedule of delivery for Material ELV2020 Black , but
supplier - Nagase cannot delivery schedule due to their staff forget to update PO for maker. Nagase take support urgent from Maker
to produce quantity to delivery but It is not enoug time they have to delay delivery date 1 week as schedule. She inform this status
to all HOD of Department.

2. Mrs Hue (Plan) check stock of TPVN and detect to part FX211 of Fuji Xerox Hai Phong shortage 'for Delivery on 20 Sep 2017.
She inform this status to BO.

3. Mrs Thuy (BO) contact with Fuji Xerox Hai Phong to discuss about this status and suggest them delay delivery date to 22 Sep
2017 but they said that cannot delay, if delay then their production line is stop. Mrs Thuy inform this status to Ms Hue (Planing),
Ms Bich (Pur). Ms Hue calculate If 24kg can come morning 16-Sep, Production is OK, Ms Bich (Pur) inform to supplier to
request separate delivery 25 kg by air at supplier' cost and remain quantity can support supplier.

4. Supplier agreed with schedule, Ms Hue (Plan) make production plan and inform inportant plan to Mr Thuan and Ms Ha
(Molding)
Trouble related:

Customer FXHP

No of item FX211

Stock status 5,000

Customer's Cannot delay
requirement delivery date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

Fuji Xerox Hai Phong Name:
FX211 Shotarge quantity, delay delivery schedule but FXHP don't accept Mrs Thuy

2. Related manpower arrangement: Detail schedule PIC: HR

No affect Name:
Ms Chi

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.
Pull in the production plan of other items Name:
Re- arrange production plan for FX211 on 16-Sep Ms Hue

4. Related repairing schedule: Detail schedule PIC: Maint/Tool

Name:
Ms Chi, Ms Hao

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name: Mrs Thuy,
Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish Name:

Final judgement: Emegency treament practice take place as schedule and we coved all matter, Finish goods delivered
timely to customer
 Doc No. BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. 1

Date : 08 Dec 2017

Report by Nguyen Thi Thuy

Emergency case related customer line stop:

7. Infrastructure Stuck
Emergency situation : Due to some terminal was broken, the ETD of vessel have to delay 1 week

Action:

1. Ms Loan (BO) receiving from Forwarder that now terminal at Hai Phong port was broken and 5 days later It will be finish repair all vessel have to
delay 3 days. It was affected to import and export cargoes . She inform this status to all HOD of Department.

2. Mrs Hue (Plan) check stock of TPVN, import cargoes are not affected, BO check have one shipment include 10 items ETD Hai Phong port on 08
Dec 2106, It lead to cargoes cannot ETA Tokyo port on 22 Dec 2017

3. Mrs Thuy (BO) contact with TPJP to discuss about this status and suggest them delay ETA Tokyo port on 29 Dec 2017 but they said that cannot
delay, if delay then their production line is stop. Mrs Thuy inform this status to Ms Loan (BO) for use by air

4. Ms Thuy discuss with customer about the items which cannot delay to delivery and implement partinal

5. Customer agreed for delay 8 items. Other 2 items PD13 Impeller assy and NPD20 Innercase lower assy can not delay. TPVN separate by 2
shipment, delivery urgent 2 items by air to customer and other will delỉey by sea.

Trouble related:

Customer TPJP TPJP

No of item PD13 Impeller assy NPD20 Innercase lower assy

Stock status 3,000 2,000

Customer's Cannot delay
Cannot delay delivery date
requirement delivery date

Temporary action:

1. Related customer: Information => Feed back PIC: BO

TPJP Name:
PD13 Impeller assy Shotarge quantity, delay delivery schedule but TPJP don't accept Mrs Thuy
NPD20 Innercase lower assy

2. Related manpower arrangement: Detail schedule PIC: HR

Name:
Ms Chi

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.
Name:
Ms Hue

4. Related repairing schedule: Detail schedule PIC: Maint/Tool

Name:
Ms Chi, Ms Hao

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Name: Mrs Thuy,
Mrs Hue

6. Related supplier/Infrastructure Detail schedule PIC: Pur/BO/FO

Repair schedule finish 13- Dec ,2 items by air on 13-Dec Name: Mrs Loan,
and ETA Narita air port - Japan on 15-Dec. 8 items ETD Ms Thuy
Hai Phong Port on 16-Dec and ETA Tokyo port 29-Dec

Final judgement: Emegency treament practise take place as schedule and we coved all matter, Finish goods delivered timely to customer
 Doc No. BO-003-QR-001
EMERGENCY TREATMENT PRACTICE REPORT Rev. No. 1

Date: 16-Apr-18
Report by: Mr.Duc - IT

Emergency case: Cyber-attacks on information technology systems

Emergency situation: Virus attack and encript all data in File server
(8:30am 16-Apr-18)
Problem: All PC can not open any office file in File Server, company working was interupted

Cause: Mr. Cuong PC (ACC01) opened attached file from strange e-mail, virus from this e-mail spread into file server
New malware, Anti-virus software have not updated yet, so can not realize and remove.
Action:
* IT: 8:45am - 12pm, 16-Apr-18
St Quarantine ACC01 PC by disconecting to TPVN network
St Update lastest antivirus database, then start full scan all objects in TPVN network and ACC01 PC to make sure there are no virus
S or malware remain.
te
Start restore all lost data which is latest backup before trouble time
p
S (Priority restore for WH, BO, Planning for working related to customer and continue production )
3:
te
Reconnect ACC01 PC to TPVN network for working
p
St
4: Continue monitor activity of all computers's procession and network through security system to have immediately action when happen

* Customer related and production impact:

Impact Problem Action Result

Customer - Shipment of 16-Apr-18:
Goods & document: prepared from 15-Apr-18 fully OK
- Next day shipments:
Goods & document: can not prepare due to no stock data WH checked stock, some parts were shortage, Goods is enough
All dept checked actual stock of these items
- Virus can attack customer side via e-mail from TPVN Call to all customers to inform virus situation Customer noticed
and suggest them protection action
- Other: FXHP revised PO but we can not open Asked Customer resend privious PO Received and done
old file for comparision
CVN RFQ deadline 16-Apr-18, can not send Asked Customer for delay RFQ 1 day
file to Customer Customer accepted
Production - Production schedule: Can not update and refer file

1. Related customer: Information => Feed back PIC: BO-Sales

Inform and discuss with customer
Ms Hanh

2. Related manpower arrangement: Detail schedule PIC: HR

No problem Ms.Chi

3. Related production schedule & manpower: Detail schedule PIC: Plan & related
depts.

Ms.Hue

4. Related repairing schedule: Detail schedule PIC: Maint/Tool

5. Make stock limit basing on customer's requirement (if any) or TPVN's rule. PIC: BO & Plan
Ms.Hue & Ms.Hanh

6. Related supplier/Infrastructure Detail schedule PIC: Pur, BO

Ms.Loan, Ms.Bich

Final judgement: Emegency treament practise take place as schedule and we coved all matter, Finish goods delivered timely to customer