EVIDENCE APO2-EVO5- "DESIGN OF AN ENVIRONMENTAL

MANAGEMENT PLAN FOR PRODUCT OR SERVICE"

HECOHERBALES

MASTER INFUSIONS OF COLOMBIAN THERAPEUTIC AND MEDICINAL PLANTS FROM ORGANIC

CROPS

FICHA GESTION DE MERCADOS (2176104)

ADRIANA ELIZABETH BASTIDAS MENESES

DANNY ALONSO SANCHEZ URIBE

INSTRUCTOR- SENA

SENA, 2020
 English survey
Preparation of survey in English, for information about customer opinions about the services of
the company ECOHERBALES.

ECOHERBALES
¿How satisfied are you with our eco herbal company?
o Very satisfied
o Dissatisfied
o Very dissatisfied

¿Which of the following words describes our products?

o High quality
o Reliable
o Useful
o Ineffective
o Poor quality
o Not reliably

¿How would you rate the quality of our products?

o Very high quality
o High quality
o Ni high or low quality
o Low quality
o Very low quality

¿How would you rate the quality of our product in terms of its price?
o Excellent
o By in sima of average
o Neutro
o Below average

¿How long have you been a customer of our ecoherbales company?

o It's my first purchase
o Less than six months
o Six months to a year
o 1-2 years
o I haven't made any purchases yet

¿Do you think you will buy one of our products again?
o Most likely
o Something Likely
o Not Likely
o Nothing Likely
¿Would you recommend this company to your friends and family?
o No, I wouldn't recommend it

o Yes, if I would recommend it

o I'm not sure

¿Do you think ecoherbals is a company that brings benefits to human health?
o If
o Maybe
o No

CUSTOMER SATISFACTION ENCUSTA

Thinking about your most recent experience with ECOHERBALES, how did you get the quality
of customer service?
o excellent
o good
o neutral
o bad

Your concerns were resolved in a way:

o inefficient
o bad
o normal
o good
o excellent

When do you think about the benefits of ECOHERBALES, how satisfied are you with the
product?
o very satisfied
o dissatisfied
o normal
o very dissatisfied
o compliant

If you are not satisfied with the product, please describe in this space why.

The following questions are for customer service representatives of our HECOHERBALES
company. Please indicate whether you agree or disagree with the following statements:

The customer service representative was kind to you

o Yes, very friendly
o regular
o not, nothing friendly
The customer service representative handled your call quickly and in a timely manner.
O If
o not
o regular

The customer service representative was well informed at the time of attending
o If
o not
o Regular

believes that our customer service team is well trained

o If
o not
o regular

Was the information provided by the customer service representative helpful?

o If
o Not
o Regular

If you have any suggestions to improve our service, we invite you to leave it here:

Heconherbales thanks you for being part of our company's service improvement. Thank you
for your suggestions, we sincerely appreciate your feedback and will consider it to provide you
with better service