Government of Pakistan

Pakistan Telecommunication Authority

Headquarters, F-5/I, Islamabad
www.pta.gov.pk, Tel: 9218203, Fax: 2878139

No. PTA/ Enf/Enf-Wireless/QoS Survey/52/2021-1 zi June, 2021

Subject: Quality of Service Survey in 3 x Cities & 3 x Roads across Pakistan

In order to measure the performance of existing mobile operators' network, an

independent Quality of Service (QoS) survey was carried out at 3 x Cities and 3 x
Motorway/Highway and Roads at Punjab, Balochistan and Khyber Pakhtunkhwa from 24th
— 27th May, 2021. During the survey, Key Performance Indicators (KPIs) of Voice, SMS and
Mobile Broadband Services were measured. The services of Jazz have not been found fully
compliant at all the surveyed areas/locations. Detailed results are attached as Annex-A. Log
files can be obtained physically form Enforcement Division, PTA, HQs.

Foregoing in view, Jazz is directed to carry out a detailed analysis of each non-
compliant parameter to ascertain the cause of service degradation and subsequently take
corrective measures accordingly to improve services up to the license standards. A detailed
root cause analysis report containing reason and measures taken to redress the de-graded
service quality issue shall be submitted within 30 days of issuance of this letter. In case the
operator carries out a re-survey after taking required remedial measures, the sample size
must be at par with the sample size reported by PTA, please.

4,0,6
Muhammad Ali
Deputy Director (Enforcement Wireless-II)
To:
0/
Mr. Fakhar Ahmed
Chief Corporate Affairs Officer (CCAO)
PMCL (Jazz)
1-A, IBC-1, Kohistan Road, F-8 Markaz,
Islamabad

Copy for information to:

Mr. Aamir Ibrahim, President & CEO PMCL (Jazz), Islamabad

 a
INDEPENDENT QUALITY OF SERVICE SURVEY RESULTS - JAZZ
_
City Name Lahore to . Peshavear to
, Gujranwala Rabat Ptshin Quetta to Pishin
Parameter Target . Guranvrala
j ICohat _ _
Date of Survey 24 - 27 May, 2021

Timings of Survey 0900 - 2100 Hours Actual Time of all chive test sessions isavailable in Log Files

No. of Voice Calls - 206 217 200 17 25 17

No. of SMS - 206 216 200 17 24 17

No. of Data Session - 3G - 256 235 180

40 53 38
No. of Data Session - 4G 247 228 369

Key Performance Indicators , Threshold Value Results

--
Network Accessibility >99% 99.99% 100.00% 97.76% 100.00% 99.98% 100.00%
..
Service Accessibility >98% 94.17% 97.70% 96.02% 94.12% 88.00% , 94.12%

Call Connection Time (Seconds) 5 6.5 6.46 6.33 6.04 6.26 7.42 6.22

Call Completion Ratio >98% 100.00% 99.53% 98.96% 100.00% 90.91% 100.00%

Mean Opinion Score 23 2.92 2.82 2.98 2.91 2.89 3.01

Inter System Handover (ISH 0) for CS Voice (Only) 298% 99.22% 100.00% 100.00% 100.00% 9226% 100.00%

RAB Setup Success Rate (3G) . >98% 100.00% 100.00% 100.00% 100.00% 100.00% N/A

SMS Success Rate >99% 97.09% 99.07% 97.50% 100.00% 91.67% 100.00%

SMS End to End Delivery Time (Seconds) < 12 3.46 3.47 3.05 3.08 2.54 3.750

Data Throughput -HTTP Download (36) 2 256kbps 1682.63 1606.41 3956.46 N/A N/A N/A

-100dBm & 90% Value % Value % Value % Value % Value % Value %

Signal Strength RSCP (36) of minimum - -
Confidence Level -65.40 100.00% -74.5 100.00% -54.4 99.90% N/A N/A . -108.6 8.89% -71.6 99.64%

Data Throughput. HTTP Download (46) 2 2Mbps 7.64 4.21 381 067 3.51 8.39

Value % Value % Value % Value % Value % Value %

-100dBm & 90%
Signal Strength RSRP (46) of minimum
Confidence Level -76.5 99.51% -85.4 90.96% -69.5 96.39% 453 99.57% . -91 6927% -81.2 93.56%