FRONT OFFICE SERVICES

UC1. RECEIVE AND PROCESS RESERVATION

Name: _________________________________ Score: _____________

Worksheet 1.2
SCRIPT MAKING: ROOM RESERVATION PROCEDURE

Direction: Make a telephone conversation between a caller and a reservations clerk. The telephone
conversation must consist of reservations inquiry, reservation information and verbal booking
confirmation. Write it on the space provided below.

Criteria

Criteria 5 4 3 2
Clarity Very well The script is The script sequence Script sequence is randomly
organized , clear organized and clear is hard to follow arranged
and engaging
Content Script contained Script contained Script contained Script contained little
complete and relevant information. relevant information information
relevant
information.
Continuation…
Worksheet 1.2
SELF ASSESSMENT

Direction: Imagine yourself as a reservations clerk during a telephone reservation. Use your
accomplished script from worksheet 3.1 to complete this activity.

 Record your voice using your mobile phone and listen to it several times.

Speaking Checklist
Categories Ways to improve this recording
Self Check Teacher Check
1.What words are difficult for
you to pronounce or
understand?
2.Is the speaking sound too
soft or too loud?
3.Does the speaking too fast
or too slow?

4. Does the speaking sound

unconfident or confused?

5.Other suggestions?