Republic of the Philippines

DEPARMENT OF EDUCATION
Region IV – A CALABARZON
Division of Rizal
DISTRICT OF SAN MATEO

GUITNANGBAYAN ELEMENTARY SCHOOL

SCHOOL ONEDESK REPORT

June – October 2020
I. Introduction

Project OneDesk forms the backbone of School quest for Quality

Education and rendering good service to its stakeholders. In fact, the cross-
functional nature of its operation means it directly impacts productivity and is an
essential part of what enables an institution to meet its stakeholder needs and
improve its service.
Moreover, at this time of pandemic where education is in the new normal
set up, it gives good rapport of communication towards uncertainty.

The table below shows the report of Project OneDesk.

Objective Target Actual Resolved Success

Achievement Indicator

To address All parents, 1362 parent’s All or 1362 100% of all

inquiry, guardians & concern & parent’s concern inquiries and
complain and stakeholders inquiry were & query were concerns were
concern; and addressed resolved attended

To give 494 inquiries and 494 inquiries and

relevant concerns sent via concerns sent via
information text messages and text messages and
that addresses calls were calls were addressed
addressed
thereto.

Table 1. No. on Actual Inquiry and Concern

Commonly Ask Question:

Enrolment “Good afternoon po.. Asked ko lng po if pwede ba kayong

tumatanggap pa kayo ng enrollees bali transfer po?”
“pwede pa po ba magenroll?
“Goodmorning.. Inquire lang po if pwede pa magpaenrol for kinder?
thank you”

Asking for “Goodmorning po. Ako po ung nag inquire kahapon for enrollment.
Pupils’ Section Update lang po sana ako about sa filled up form”
& Adviser

Opening of “hi po pwede po ba magtanong? ngstart na po ba ang online school

Class or module?”
 “Hi. When po start ng online class?”

Asking for “I would like to request po for a copy of School form po, previous
Pupils’ Records students nyo po sila school year 2018-2019
Ilang days po ang process natin? and thru email po ba or walk-in

Others

Table 2. Frequently Inquiry and Concern

Table 2. OneDesk Frontline