Group 5- Forced Distribution Method

CSO- Waqar Bughio

Major Responsibilities : Skill and competencies:

1. Opening accounts based upon SBP Guidelines.
1. Customer handling.
2. Check and balance dormant account.
2. Communication skills.
3. Customer signature record updates.
3. Cash handling.
4. Be well aware of “money laundering” policy.
4. Mathematics.
5. Be conversant of “Know your customer” Bank’s
5. Attention to detail.
policy.
6. Computer literacy.
6. Management of Undelivered acc statements.

Work environment:
Education/Unique Knowledge: 1. Indoor work.
2. Work within two feet of customers during
1. Primary educational requirement is a college banking transactions.
degree, or bachelor’s degree. 3. Lobby facing working desk.
2. Most important qualification is excellent basic 4. Provide with basic technologies/documents to
math skills. perform duties.
3. Conversant with SBP policies/regulations. 5. Need junior staff in order to provide services
4. Able to handle counter services. to customers.
 First name: Waqar Last name: Bughio

Title: Account Opening Officer Department: Branch Operations

Employee ID: 304415

Employee Performance Appraisal Form

Initial Review 6-month Review Annual Other

___________________

Immediate Supervisor: Noorain Abbasi Supervisor ID: 203313

Appraisal Period From 2020 to 2021

Rating scale
5-Exceptional 4- Superior 3- Satisfactory 2- Improvement needed 1- Unsatisfactory
*Written comments required

Rating Final Rating

Duties & Responsibilities
Received
1. Opens various bank accounts as per the guidelines provided by the
SBP and Bank’s SOP / guidelines.
5 5
2. Keeps regular record of bank’s dormant accounts. 5 5
3. Is acquainted with policies including Anti Money Laundry and
reports suspicious or dubious transactions to the respective 5 4
department.
4. Swiftly handles unclaimed deposits as per the guidelines of SBP. 5 5
5. Maintains proper record of Account Opening forms, Term Deposit
Account Opening Forms, and other relevant data.
5 5
6. Makes sure that customers’ signatures are recorded and updated in
the database on a daily basis.
5 4
7. Works in compliance with bank policies and procedures. 5 5
Communication Skills
8. Establishes positive relations inter/inter departmentally, and is
responsive and courteous to client inquires
5 5
Attendance
9. Arrives at work on time and starts and finishes according to the
approved schedule.
5 4
Reports/Records
10. Able to produce and maintain written reports and records.
Completes documentation accurately and on time.
5 4
Total Score 50 46

Evaluation Criteria
Exceptional 45-50 100%
Superior 38-44 75 %
Satisfactory 31-37 60 %
Improvement needed 26-30 50 %
Unsatisfactory Less than 25 None

Part A: Employee Comments

This section provides an opportunity for the employee to furnish comments regarding the employee’s
performance.
Comments:
_____________

Part B: Supervisor Comments

This section provides an opportunity for the supervisor and/or the next level supervisor (optional) to
furnish comments regarding the employee’s performance.
Comments:
The employee is respectful and fair towards everyone in the organization and is regarded as highly
credible by those working with him. He has portrayed exemplary behavior in all aspect of work and
displayed a highly consistent level of performance in the work tasks. The individual is suggested to avoid
distractions and complete tasks on time and set appropriate priorities. He must be careful in checking the
records and reports before forwarding it to the respective supervisor.

EVALUATOR SIGNATURE( EMPLOYEE’S TITLE DATE

IMMEDIATE SUPERVISOR) Branch Operations July 12,2021
Noorain Abbasi Manager
REVIEWING OFFICER SIGNATURE TITLE DATE
(EVALUATOR’S IMMEDIATE Regional Operations July 13,2021
SUPERVISOR) Manager
Areeba Rauf
I WOULD LIKE TO DISCUSS THIS YES DATE
REPORT WITH THE REVIEWING NO July 13,2021
OFFICER
I acknowledge that I have read this report and that I have been given an opportunity to discuss it with the
evaluator, my signature does not necessarily mean that I agree with the report.

Employee signature Waqar Bughio Date July 13,2021

CSO- Murk Mohan Lal

Major Responsibilities :
Skill and competencies:
1. Communicates with customers about
Company’s services. 1. Communication skills.
2. Cleansing of cash counters and vaults as per 2. Friendly and positive attitude.
SBP guidance. 3. Cash handling.
3. Updates details of personal and business 4. Mathematics and bagging calculations.
clients “name, address etc”. 5. Attention to detail.
4. Compilation and submission of customer 6. Computer literacy.
satisfaction reports to management.
5. Ensure unpaid checks are reviewed by
manager before collection.
Work environment:
Education/Unique Knowledge:
1. Need Work registers.
1. Primary educational requirement is a 2. Work just a few feet away from customers in
Diploma, college degree, or a bachelor’s order to provide services to queries.
degree. 3. Working desk right in front of lobby.
2. Conversant with SBP policies/regulations. 4. Need basic technology such as card and cash
scanners.
 First name: Murk Last name: Mohan Lal

Title: Cash Counter Officer Department: Branch Operations

Employee ID: 304414

Employee Performance Appraisal Form

Initial Review 6-month Review Annual Other

___________________

Immediate Supervisor: Arisha Chachar Supervisor ID 203312

Appraisal Period From 2020 to 2021

Rating scale
5-Exceptional 4- Superior 3- Satisfactory 2- Improvement needed 1- Unsatisfactory
*Written comments required

Rating Final Rating

Duties & Responsibilities
Received
6. Reaches out to customers through technology or in person,
communicates to them about the company’s services.
5 3
7. Cash counter and vault areas are cleaned as per the requirements
of SBP
5 4
8. Updates details for personal and business clients, such as name,
address and other necessary details in a given time period.
5 2
9. Regularly compile reports and submits to the management on
overall customer satisfaction
5 3
10. Prepares drafts, pay orders in a timely manner. 5 3
11. Maintain a record for the department in order to provide accurate
MIS reports to the Head Office and SBP as needed
5 3
12. Ensures that unpaid cheques are first reviewed by the Branch
Manager before being submitted to the clearing/collection dept.
5 3
Communication Skills
13. Establishes positive relations inter/inter departmentally, and is
responsive and courteous to client inquires
5 3
Attendance
14. Arrives at work on time and starts and finishes according to the
approved schedule.
5 3
Safety
15. Completely knowledgeable of all existing policies and procedures
and strictly comply with them.
5 3
Total Score 50 30

Evaluation Criteria
Exceptional 45-50 100%
Superior 38-44 75 %
Satisfactory 31-37 60 %
Improvement Needed 26-30 50 %
Unsatisfactory Less than 25 None

Part A: Employee Comments

This section provides an opportunity for the employee to furnish comments regarding the employee’s
performance.
Comments:
__________

Part B: Supervisor Comments

This section provides an opportunity for the supervisor and/or the next level supervisor (optional) to
furnish comments regarding the employee’s performance.
Comments:
The employee is honest and always admits when she doesn’t have the required knowledge or detail about
the given task. She demonstrates a willingness to seek help and make use of any resource in order to
accomplish and achieve the organizational goals. Notwithstanding, she constantly pushes the deadlines
and fails to deliver the task on time. She delays her responses to the clients without giving them any
reasons for the delays. She is advised to tailer her customer service in order to suit the needs of the
customers.

EVALUATOR SIGNATURE( EMPLOYEE’S TITLE DATE

IMMEDIATE SUPERVISOR) Branch Operations July 12,2021
Arisha Chachar Manager
REVIEWING OFFICER SIGNATURE TITLE DATE
(EVALUATOR’S IMMEDIATE Regional Operations July 13,2021
SUPERVISOR) Manager
Areeba Rauf
I WOULD LIKE TO DISCUSS THIS YES DATE
REPORT WITH THE REVIEWING NO
OFFICER July 13,2021
I acknowledge that I have read this report and that I have been given an opportunity to discuss it with the
evaluator, my signature does not necessarily mean that I agree with the report.

Employee signature Murk Mohan Lal Date July 13,2021

BOM- Noorain Abbasi

Major Responsibilities :
Skill and competencies:
1) monitoring branch operations
1) leadership
2) service delivery standards
2) pro-active approach
3) managing administration affairs
3) Identify training needs
4) compliance of policies
4) reduce errors
5) Handling accounts
5) Ensure accuracy
6) check and balance
6) Efficient
7) Report

Qualification: Work environment:

Master's degree in banking accounting or 1) Maintain health relation

finance field or any other relatable field of 2) implementation of procedures/policies
study. 3) timely Maintenance of branch
Having at least 5 year relevant experience 4) control and reduce expenses
 First name: Noorain Last name: Abbasi

Title: Branch Operations Manager Department: Retail Operations

Employee ID: 203313

Employee Performance Appraisal Form

Initial Review 6-month Review Annual Other

___________________

Immediate Supervisor: Areeba Rauf Supervisor ID: 302345

Appraisal Period From 2020 to 2021

Rating scale
5-Exceptional 4- Superior 3- Satisfactory 2- Improvement needed 1- Unsatisfactory
*Written comments required

Rating Final Rating

Duties & Responsibilities
Received
16. Regularly check and approve the account opening forms. 5 4
17. Approve and sign all the financial instruments as per the
requirements and procedures described by the supervisor.
5 4
18. Help other units in meeting their business targets. 5 4
19. Provide exceptional services to the customers and promptly
address and resolves the issues faced by them.
5 4
20. Ensure the maintenance of premises and the security of the
branch’s fixed assets.
5 3
21. Bring out the best of branch’s personnel by providing training,
coaching, development, and motivation.
5 4
22. Adhere to high ethical standards and comply with all
regulations/applicable laws.
5 3
Leadership/ Initiative
23. Ability to motivate others to work toward common goal: ability to
anticipate needs, determine priorities, and develop activities that
support the organizational goals: motivation to carry out new ideas
5 4
and methods.
Problem Solving/ Critical Thinking
24. Ability to accurately assess a situation, gather and evaluate
appropriate data in a timely manner.
5 3
Dependability
25. Ability to consistently deliver with respect to responsibilities;
requires an appropriate level of supervision; includes punctuality 5 3
and attendance.
Total Score 50 36

Evaluation Criteria
Exceptional 45-50 100%
Superior 38-44 75 %
Satisfactory 31-37 60 %
Improvement needed 26-30 50 %
Unsatisfactory Less than 25 None

Part A: Employee Comments

This section provides an opportunity for the employee to furnish comments regarding the employee’s
performance.
Comments:
_______

Part B: Supervisor Comments

This section provides an opportunity for the supervisor and/or the next level supervisor (optional) to
furnish comments regarding the employee’s performance.
Comments:
This employee is a valuable asset of the organization. She regularly follows up with existing and new
clients to make sure they feel valued and swiftly deals with all kinds of customers. The employees of the
department are provided with adequate trainings required to fulfil the responsibilities under her
supervision. However, the quality of the work has been undesirable lately. The employee’s approach to
problem solving is often rigid and unconventional. She is suggested to be more collaborative with other
colleagues to come up with solutions together.

EVALUATOR SIGNATURE( EMPLOYEE’S TITLE DATE

IMMEDIATE SUPERVISOR) Regional Operations July 12,2021
Areeba Rauf Manager
REVIEWING OFFICER SIGNATURE TITLE DATE
(EVALUATOR’S IMMEDIATE - -
SUPERVISOR)
I WOULD LIKE TO DISCUSS THIS YES NO DATE
REPORT WITH THE REVIEWING July 13,2021
OFFICER
I acknowledge that I have read this report and that I have been given an opportunity to discuss it with the
evaluator, my signature does not necessarily mean that I agree with the report.

Employee signature Noorain Abbasi Date July 13,2021

BOM- Arisha Chachar

Major Responsibilities :
Skill and competencies:
1. Regularly maintain the record.
1. Leadership
2. Ensure the needs of the tanning.
2. Problem solving
3. To meet business target.
3. Communication
4. To ensure all laws are obeyed.
4. Team building.
5. Check all the equipment.

Work environment:
Qualification:
1. Separate office.
1. Graduate in business administration.
2. Clean environment.
2. 5-year experience in operation
3. Work regular office hour.
department.
4. Attending the meetings
 First name: Arisha Last name: Chachar

Title: Branch Operations Manager Department: Retail Operations

Employee ID: 203312

Employee Performance Appraisal Form

Initial Review 6-month Review Annual Other

___________________

Immediate Supervisor: Areeba Rauf Supervisor ID: 302345

Appraisal Period From 2020 to 2021

Rating scale
5-Exceptional 4- Superior 3- Satisfactory 2- Improvement needed 1- Unsatisfactory
*Written comments required

Rating Final Rating

Duties & Responsibilities
Received
26. Regularly check and approve the account opening forms. 5 5
27. Approve and sign all the financial instruments as per the
requirements and procedures described by the supervisor.
5 5
28. Help other units in meeting their business targets. 5 4
29. Provide exceptional services to the customers and promptly
address and resolves the issues faced by them.
5 4
30. Ensure the maintenance of premises and the security of the
branch’s fixed assets.
5 5
31. Bring out the best of branch’s personnel by providing training,
coaching, development, and motivation.
5 3
32. Adhere to high ethical standards and comply with all
regulations/applicable laws.
5 5
Leadership/ Initiative
33. Ability to motivate others to work toward common goal: ability
to anticipate needs, determine priorities, and develop activities
that support the organizational goals: motivation to carry out
5 4
new ideas and methods.
Problem Solving/ Critical Thinking
34. Ability to accurately assess a situation, gather and evaluate
appropriate data in a timely manner.
5 5
Dependability
35. Ability to consistently deliver with respect to responsibilities;
requires an appropriate level of supervision; includes punctuality 5 5
and attendance.
Total Score 50 45

Evaluation Criteria
Exceptional 45-50 100%
Superior 38-44 75 %
Satisfactory 31-37 60 %
Improvement needed 26-30 50 %
Unsatisfactory Less than 25 None

Part A: Employee Comments

This section provides an opportunity for the employee to furnish comments regarding the employee’s
performance.
Comments:
_________________

Part B: Supervisor Comments

This section provides an opportunity for the supervisor and/or the next level supervisor (optional) to
furnish comments regarding the employee’s performance.
Comments:
She is a very detail-oriented person which reflects positively in her work and serves as an excellent role
model of productive behavior. She is very punctual and understands the value of others’ time, and never
comes late to a meeting. She has been known to show a high level of professionalism and adheres to the
company rules and regulations. However, she often creates a communication gap and withholds
information from her subordinates. She is requested to show increased willingness to share the knowledge
and collaborate with her team members which will provide mutual benefits.

EVALUATOR TITLE DATE

SIGNATURE( EMPLOYEE’S Regional Operations July 12, 2021
IMMEDIATE SUPERVISOR) Manager
Areeba Rauf

REVIEWING OFFICER SIGNATURE TITLE DATE

(EVALUATOR’S IMMEDIATE - -
SUPERVISOR)
I WOULD LIKE TO DISCUSS THIS DATE
REPORT WITH THE REVIEWING July 13,2021
OFFICER YES NO
I acknowledge that I have read this report and that I have been given an opportunity to discuss it with the
evaluator, my signature does not necessarily mean that I agree with the report.

Employee signature Arisha Chachar Date July13,2021