11-4 Troubleshooting

Symptom Probable cause Items to check Measures

The motor does The torque command is Check if the torque command input Set the torque command
not rotate even if disabled. method is correct. correctly.
commands are
The CW input and CCW Check the command pulse's wiring. · Input the pulse signal either to
input from the
input are ON at the same the CW input or CCW input.
controller.
time. · Always turn OFF the
(Continued from
previous page) terminal that is not input to.

Servo Drive is faulty.  Replace the Servo Drive.

The motor operates The motor power cable is Check the wiring of the motor power Wire correctly.
momentarily, but wired incorrectly. cable's phases U, V, and W.
then it does not
The encoder cable is wired incorrectly. Check the encoder cable's wiring. Wire correctly.
operate after that.
The motor rotates The command pulse input is Check the command pulse type. Set the correct command pulse input.
without a incorrect.
Check the command pulse's voltage. Connect a resistor that
command.
matches the voltage.
Servo Drive is faulty.  Replace the Servo Drive.
The motor rotates in The CW input and CCW Check the controller's command Connect the CW pulse signal
the reverse direction input connections are pulse type and the Servo Drive's to the CW input and the CCW
from the command. reversed. command pulse type. pulse signal to the CCW input.
Motor rotation is The motor power cable or Check the wiring of the motor power Wire correctly.
unstable. encoder cable is wired cable's phases U, V, and W and
incorrectly. check the encoder cable's wiring.
The coupling system between the Check the mechanical system's Review and adjust the
motor shaft and the mechanical coupling section. machine.
system has eccentricity or loose
Try rotating the motor without a load.
screws, or the load torque is
(Disconnect it from the mechanical
fluctuating due to engagement
system.)
between pulleys or gears.
The load's moment of inertia Try rotating the motor without a load. · Reduce the load.
exceeds the Servo Drive's (Disconnect it from the mechanical · Replace the Servomotor
allowable value. system.) and Servo Drive with
higher capacity models.

The pulse signal line's
connections are loose.
The gain is wrong.
The CN1 input signal is
chattering.
The motor is The ambient temperature is Check that the ambient temperature Lower the ambient temperature
overheating. too high. around the motor is 40C or less. around the motor to 40C or
Ventilation is obstructed.
The motor is overloaded.
The motor is vibrating.
Check the pulse signal line's wiring Wire correctly.
at the controller and Servo Drive.
11
Check the controller's command Set the Servo Drive's pulse
pulse type and the Servo Drive's type to match the controller's
command pulse type. command pulse type.
Error and Maintenance
 Perform manual tuning.
Check the operation command (RUN), Wire correctly so that there is
error counter reset (ECRST), zero speed no chattering.
designation (VZERO), internally set
speed selection 1 (VSEL1) and internally
set speed selection 2 (VSEL2).
less. (Use a fan or air
conditioner.)
Check to see whether anything is Improve ventilation.
blocking ventilation.
Try rotating the motor without a load. · Reduce the load.
(Disconnect it from the mechanical · Replace the Servomotor
system.) and Servo Drive with
higher capacity models.

Accurax G5 AC SERVOMOTOR AND SERVO DRIVE USER'S MANUAL 11-19