INSTITUTE OF T RAINING AND DEVELOPMENT

Lighting the Way in International Business Education and HRD

7 QC Problem Solving Skills

A 2-day Training Program

Globa l Pr ov is ion of Cor pora te Tr a ining

a nd De ve lopme nt
Ins titute of Tr a ining a nd De ve lopme nt’s HQ
Pe na ng, Ma la y s ia
(Cer tific ate Number : AJA0 2 /5 8 70 )

Institute of Training and Development

ITD Penang ITD Kuala Lumpur ITD Johor Bahru IITD Bangkok
Heritage Campus Resort Centre Straits Vista Centre Mahatun Plaza Building
No. 4 Weld Quay Level 3 Block D P-03, Level Penthouse 888/199 Ploenchit Road
10300 Penang Plaza Mont Kiara Menara TJB Pathumwan, Bangkok
Malaysia Jalan Bukit Kiara No. 9 Jalan Syed Mohd. Mufti 10330 Thailand
50480 Kuala Lumpur 80000 Johor Bahru
Malaysia Malaysia
Tel: 604-262 6720 Tel: 603-620 33 880 Tel: 607-222 5811 Tel: 662-650 9324-8
Fax: 604-263 2905 Fax: 603-620 33 830 Fax: 607-222 5911 Fax: 662-650 9320
Email: itdpg@itd.com.my Email: itdkl@itd.com.my Email: itdjb@itd.com.my Email: itdbkk@itd.com.my
INTRODUCTION

Organizations now have a pressing need to be more productive. One of the

organization's main purpose is to identify & solve problems & to do that
effectively, teams need to apply a systematic approach to problem-solving.

The use of quality tools & methods will enhance the problem-solving
proficiency of the team & take full advantage of its varied capabilities. The
use of these tools & methods does not end here. The critical analysis of
proposed solutions and, indeed, the implemented solutions themselves, are
part & parcel of the whole problem-solving process.

OBJECTIVES OF THE TRAINING PROGRAM

At the end of this training, participants should be able to:

• Understand the fundamental principles of problem-solving

• Apply of a range of quality tools & methods
• Comment critically on corrective actions raised as a result of applying
the tools
• Interpret & measure the effectiveness of implemented solutions

WHO SHOULD ATTEND

Leaders, Supervisors, Executives & Managers

TRAINING METHODOLOGY
Lectures, case studies, group discussions, videos
Theoretical sessions shall be followed by practical and general discussions.

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PROGRAM CONTENT

DAY 1

Module 1: QC Ensures High Quality, Low Priced Products

9:00am Why is Japanese industrial productivity so high?
Does Quality cost less? How do we achieve that?
10:00 Tea Break
10:20 Does defects occur because of dispersion?

Module 2: Procedures For Problem Solving Using The 7 QC Tools

10:30 7-Step QC Story problem-solving method
Making use of data to increase productivity
Applying the 7 QC Tools towards problem-solving
1:00pm Lunch

Module 3: The Pareto Diagram

2:00 How to construct Pareto Diagrams
How to classify the defects & display using a Pareto Diagram
How to identify the problems in their order of severity
How to get a hand on the real problem from among many

3:30 Tea Break

Module 4: The Fishbone Diagram (Cause & Effect Diagram)

3:45 How to construct Fishbone Diagram
How to generate all the probable causes for every defect
How to apply the Brainstorming Technique during problem-
solving meeting
How to search out & organize all possible factors

5:00 End of 1st Day

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DAY 2

Module 5: The Graphs

9:00am What are the kinds of graphs commonly used in a manufacturing
environment?
How to plot the Bar & Line Graphs
How to interpret these graphs
How to make the data visible to the eye
10:00 Tea Break

Module 6: The Checksheet

10:20 What is the best method to take down data simply?
How to prevent inspection slipthroughs
How to construct simple Checksheets for convenient usage in
the shopfloor

Module 7: The Histogram

11:30 How to know & predict occurrence of defects
How to construct a Histogram
How to interpret various shapes of a distribution diagram
1:00pm Lunch

Module 8: The Scatter Diagrams

2:00 Is there a way to find out a correlation between the cause &
effect of a problem?
How to construct a Scatter Diagram
How to interpret the Scatter Diagrams
3:30 Tea Break

Module 9: The Control Charts

3:45 Why do defects occur?
Is it due to dispersion?
How to plot these dispersions over a period of time to determine
the probable cause of dispersion
How to interpret whether a process is stable or not
5:00 End of 2nd day

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 TRAINER’S PROFILE

Saw Chin Bin

Saw Chin Bin is the principal consultant of a registered training & consultancy
firm with SMIDEC* & NPC*, specializes in ISO 9001 System & provides
training programs towards Workforce & Workplace Transformation. Prior to
this appointment, he was the Corporate QA Manager of a public listed
company.

He is a qualified Lead Assessor in Quality Management System & has helped

many companies especially the local SMEs in achieving their ISO 9000
accreditation in record time. The shortest time frame was 3 months & the
longest is 12 months. The companies he had helped in the ISO 9001
consultancy ranges from the precision tooling, compact disk manufacturing &
textile industry.

Apart from his consultancy work, he has also conducted many training
programs for the multinational companies as well as the local SMEs. Courses
he is well-versed in include the Internal Quality Audit, Understanding ISO
9001, 5S, Poka-Yoke, SPC & Kaizen. These are essential courses in helping
organizations achieve the ISO 9001 accreditation.

He is a qualified trainer with the creativity to present his seminars in a simple,

easy-to-understand & highly entertaining manner. These skills were
developed largely from his vast experience as a member of the Toastmasters
International, USA.

In 1995, he was awarded the MALAYSIAN SPEAKER OF THE YEAR

AWARD & had represented Malaysia 3 times in the South East Asia Speech
Contest:-
1995 in Jakarta
1999 in Singapore &
2002 in Kuala Lumpur

*SMIDEC : Small Medium Industries Development Corporation

*NPC : National Productivity Corporation

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 INSTITUTE OF TRAINING AND DEVELOPMENT
Lighting the Way in International Business Education and Training

ITD was founded on a simple yet powerful vision that the human potential knows no limits – a conviction
that if people are given the opportunity for quality education, training and development, they can achieve
admirable heights they never imagined possible.

ITD’s roots can be traced back to 1984 when a group of visionary HRD experts established an institute
in Malaysia, which quickly emerged as a leader in its field. ITD’s mission then and now remains clear –
to continuously excel as the leading provider of superior quality human resource development programs
and activities in the Asia Pacific for national and regional building.

The dawn of the new millennium heralded a new phase of regional expansion as the organisation
expanded its services and programs throughout the region. ITD Group’s headquarters is based in
Penang, Malaysia and it has centers spanning Malaysia and Thailand with several new centers in
process of establishment in Vietnam, Philippines and India.

ITD Group’s core activities include Business Education, Corporate Training and Skills Development,
Management and HR Consultancy, Research, Publication and International Conferences. It offers
business programs ranging from short training courses to Certificate, Diploma, Bachelor, Masters and
Doctoral levels.

In the conduct of its various activities ITD has entered into strategic regional and local partnerships with
leading world class universities, institutions and professional bodies in the USA, Europe and Australia,
Thailand, Vietnam and the Philippines.

Over the years it has earned a sound reputation as a leading education, training HRD provider having
successfully produced thousands of graduates and conducted corporate training and development
programs for a large number of clients throughout the Asian region. ITD’s clients include many leading
multi-national and local corporations.

The Group’s outstanding track record includes establishing itself as one of the largest provider of
Masters and Doctoral business education programs in the region.

In an increasingly globalized economy driven by knowledge and innovation, ITD can be the people’s
crucial source of competitive advantage due to its ability to combine expertise and experience from its
core expertise in various distinct fields. This portfolio synergy allows ITD to better meet the unique
development needs of both individuals and corporations.

As a clear distinction of ITD’s commitment to quality and continuous improvement, the Group has
attained the ISO 9001:2000 Certification for Global Provision of Training and Development. This
simply means that ITD’s quality management system is globally applicable and meets stringent
international standards.

ITD Group is a regional business enterprise with a societal oriented philosophy. It is actively involved in
social and charitable work. The institutes love thy nation campaign has allocated sizeable funds to
support the needy sections of respective national societies.

ITD’s leaders have served as leaders of ARTDO International (Asian Regional Training and
Development Organization) and have been actively involved in social HRD work. Established in 1974,
ARTDO International is a non profit professional umbrella body that brings together leading national
HRD bodies, companies and individuals active in HRD work from over 30 countries around the world
particularly the Asian Region.

Ultimately, the ITD vision is all about people. The truly shared meaning behind ITD’s torch goes beyond
leadership and excellence, it about bringing ‘light’ to peoples lives and helping both individuals and
organizations attain their aspirations. It is about fulfilling dreams of building a better and more peaceful
tomorrow. This is the ITD commitment – a pledge that people can count on.

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 TE CLIE
AN EXAMPLE OF ITD GROUP’S CORPORATE CLIENTS FOR
EDUCATION, TRAINING AND CONSULTANCY PROJECTS

• AMERICAN EMBASSY • INDUSTRIAL & VOACATIONAL

• ACER TECHNOLOGIES BOARD OF MAURITIUS
• AIROD • INTEL
• ABB TOTEM SERVICES • LIKOM
• BINTULU PORT AUTHORITY • MICHELLIN
• BRITISH PETROLEUM (BP) • MICROSOFT
• CANON ELECTRONICS • MMI INDUSTRIES
• CATERPILLAR • MOTOROLA
• CATHAY PACIFIC • MUTIARA BEACH RESORT, PENANG
• NESTLE
• CHULALONGKORN UNIVERSITY,
• ORIENTAL HOTELS
(Vice Presidents & Deans)
• CITIBANK • PELANGI BEACH RESORT,
LANGKAWI
• READER’S DIGEST
• DAIMLER CHRYSLER
• DUMEX • REUTERS
• DELL COMPUTERS
• EAST ASIATIC • SEAGRAM
• GENERAL ELECTRIC • SECURITIES AND EX
• GILETTE • CHANGE COMMISSION OF
THAILAND
• HAVI FOODS • SHANGRI-LA HOTELS
• HITACHI CHEMICAL • SHERATON HOTELS
• HITACHI SEMICONDUCTOR • UNILEVER ASIA PACIFIC MARKET
RESEARCH MANAGERS
• HR JOHNSON • UNILEVER REGIONAL INNOVATION
CENTRE