HUMAN

COMMUNICATION

Prepared by: ENGR. JONAYKA A. TAPIADOR

WHAT IS HUMAN COMMUNICATION?
WHAT IS HUMAN COMMUNICATION?
 The process of using messages to generate meaning
(Pearson, et al.)
 Human communication, or anthroposemiotics, is the
field dedicated to understanding how people
communicate. (wikipedia.org)
 The production and reception of spoken,
written, signed, or gestured information among human b
eings. (freedictionary.com)
 Human communication is a conscious or unconscious,
intentional or unintentional process in which feelings
and ideas are expressed in verbal and nonverbal
messages. (Berko, Wolvin & Wolvin)
WHY IS COMMUNICATION IMPORTANT?

The figure on the

right shows the Top 10
Qualities Sought by
Employers.

SOURCE: National
Association of Colleges
and Employers 2008 Job
Outlook Survey.
THE COMMUNICATION PROCESS

The communication is a dynamic process

that begins with the conceptualizing of ideas by
the SENDER who then transmits the MESSAGE
through a CHANNEL to the RECEIVER, who in turn
gives the FEEDBACK in the form of some
message or signal within the given time frame.
THE COMMUNICATION PROCESS
THE ELEMENTS OF COMMUNICATION

1. SENDER
2. ENCODING
3. MESSAGE
4. CHANNEL
5. RECEIVER
6. DECODING
7. FEEDBACK
SENDER

The sender or the

communicator is the
person who initiates the
conversation and has
conceptualized the idea
that he intends to convey
to others.
ENCODING
The sender begins
with the encoding process
wherein he uses certain
words or non-verbal
methods such as symbols,
signs, body gestures, etc. to
translate the information
into a message. The
sender’s knowledge, skills,
perception, background,
competencies, etc. has a
great impact on the success
of the message.
MESSAGE
Once the encoding is
finished, the sender gets
the message that he
intends to convey. The
message can be written,
oral, symbolic or non-verbal
such as body gestures,
silence, sighs, sounds, etc.
or any other signal that
triggers the response of a
receiver.
CHANNEL
The Sender chooses the
medium through which he wants
to convey his message to the
recipient. It must be selected
carefully in order to make the
message effective and correctly
interpreted by the recipient. The
choice of medium depends on
the interpersonal relationships
between the sender and the
receiver and also on the urgency
of the message being sent. Oral,
virtual, written, sound, gesture,
etc. are some of the commonly
used communication mediums.
RECEIVER
The receiver is the
person for whom the
message is intended or
targeted. He tries to
comprehend it in the best
possible manner such that
the communication objective
is attained. The degree to
which the receiver decodes
the message depends on his
knowledge of the subject
matter, experience, trust and
relationship with the sender.
DECODING
Here, the receiver
interprets the sender’s
message and tries to
understand it in the best
possible manner. An
effective communication
occurs only if the receiver
understands the message
in exactly the same way as
it was intended by the
sender.
FEEDBACK
The Feedback is the
final step of the process that
ensures the receiver has
received the message and
interpreted it correctly as it
was intended by the sender. It
increases the effectiveness of
the communication as it
permits the sender to know
the efficacy of his message.
The response of the receiver
can be verbal or non-verbal.
NOISE

The noise shows the

barriers in
communications. There
are chances when the
message sent by the
sender is not received by
the recipient.
THE 7 C’S OF COMMUNICATION

The 7 C’s of
Communication is a
checklist that helps to
improve the professional
communication skills and
increases the chance that
the message will be
understood in exactly the
same way as it was
intended.
THE 7 C’S OF COMMUNICATION

1. CLEAR
2. CORRECT
3. COMPLETE
4. CONCRETE
5. CONCISE
6. CONSIDERATION
7. COURTEOUS
CLEAR

The message should

be clear and easily
understandable to the
recipient. The message
should emphasize on a
single goal at a time and
shall not cover several
ideas in a single sentence.
CORRECT
The message should
be correct, i.e. a correct
language should be used,
and the sender must ensure
that there is no grammatical
and spelling mistakes. Also,
the message should be exact
and well-timed. The correct
messages have a greater
impact on the receiver and at
the same time, the morale of
the sender increases with the
accurate message.
COMPLETE
The message should
be complete, i.e. it must
include all the relevant
information as required by
the intended audience.
The complete information
gives answers to all the
questions of the receivers
and helps in better
decision-making by the
recipient.
CONCRETE
The communication
should be concrete, which
means the message should
be clear and particularly
such that no room for
misinterpretation is left. All
the facts and figures
should be clearly
mentioned in a message so
as to substantiate to
whatever the sender is
saying.
CONCISE
The message should
be precise and to the
point. The sender should
avoid the lengthy
sentences and try to
convey the subject matter
in the least possible
words. The short and brief
message is more
comprehensive and helps
in retaining the receiver’s
attention.
CONSIDERATION

The sender must

take into consideration the
receiver’s opinions,
knowledge, mindset,
background, etc. in order to
have an effective
communication. In order to
communicate, the sender
must relate to the target
recipient and be involved.
COURTEOUS
It implies that the
sender must take into
consideration both the
feelings and viewpoints of
the receiver such that the
message is positive and
focused at the audience.
The message should not
be biased and must
include the terms that
show respect for the
recipient.
Please study the next part of MODULE 1.

THANK YOU!
REFERENCES
 https://mishahlini1996.files.wordpress.com/2015/01/cropped-
studying-the-five-channels-of-communication.jpg
 https://www.slideshare.net/SunwayMUET/ch-1-human-
communication-sscopy1
 http://courses.aiu.edu/Certificate/Administration%20and%20MKT/
Human%20Communication%20Processes/Leccion%201/Human%2
0Communication%20Processes%20session%201.pdf
 https://medical-
dictionary.thefreedictionary.com/human+communication
 https://www.slideshare.net/andinarvaez/chapter-1-the-human-
communicaton-process-3009957
 https://communicationinphysiotherapyweb.files.wordpress.com/201
6/09/comm-theory-2.png?w=920
REFERENCES
 https://businessjargons.com/communication-process.html
 https://4.bp.blogspot.com/-
tFnJuyvqNro/Vol9LTA7yLI/AAAAAAAAABQ/bc5vktpv8I8/s1600/STC-
0029-HTTP-POST-SENDER-Illustration.png
 https://boldcontentvideo.com/wp-
content/uploads/2018/02/markus-spiske-507983-1080x675.jpg
 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcR0ORENEsaoCvsGKrCo
ZbrbSAbPJ38__pQ_ZLkvo-JbV6MfrhN4&usqp=CAU
 https://www.24hourtranslation.com/wp-
content/uploads/2016/12/business-communication-channels.jpg
 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcRPJkKhWFq2RBIlGnwW
w0KSB5k0pEOvpKxwpnHBt7xxkOlJM7uS&usqp=CAU
REFERENCES
 https://3.bp.blogspot.com/-
MUmla8OD_PQ/T_QPnyQSlCI/AAAAAAAAAHU/s2T_q6_luT8/
s400/06091808AD0C47D6B87D230C0F695CDB.gif
 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcS1vY3TUlbT5Zu
IXgZRZ_zPJdYvQOLuYexhIghg8vQ7wUDtRZg3&usqp=CAU
 https://c7.uihere.com/files/141/238/555/noise-pollution-
natural-environment-environmental-degradation-
international-noise-awareness-day-natural-environment-
thumb.jpg
 https://businessjargons.com/7-cs-communication.html
 https://content.linkedin.com/content/dam/me/learning/blo
g/2018/fall/How.to.Set.Clear.Expectations.As.A.Manager.jpg
REFERENCES
 https://p7.hiclipart.com/preview/495/149/235/finland-faq-theme-
correct.jpg
 https://ssl-
static.libsyn.com/p/assets/2/5/c/c/25ccccfaf23b7a38/itunes_ima
ge.png
 https://cen.acs.org/content/cen/articles/94/i6/Helping-Concrete-
Heal-
Itself/_jcr_content/articlebody/subpar/articlemedia_0.img.jpg/1454
881090616.jpg
 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcS_hgv3_B3tMbR4INntR
vpNjuicX8TZYb7K8L5MM1rwv4Fi6pAa&usqp=CAU
 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcTQMclpmouVBsN6YzuE
60ySq-Lkx-HEVxV6xRFrTORUtYNOtUmn&usqp=CAU
REFERENCES

 https://encrypted-
tbn0.gstatic.com/images?q=tbn%3AANd9GcRT
1PTqiddt_yjRVZZpzQHqMaIng6Ut05kOV0Z6uR
Z7VaikvoGj&usqp=CAU
 https://www.diabetes.co.uk/forum/threads/int
roduce-yourself-answer-some-personal-
questions.31584/