*SRIRAM

CERAMICS

DATE:
QUESTIONNAIRE
NAME/ NAME OF THE FIRM:
ADDRESS:
CONTACT NUMBER:
CITY:
1. When you established your company____________________

2.Are you selling high branded tiles exclusively Yes/No

3.Since how long you are into this profession?
4. What are the kinds of projects that you/ your firm are involved in?
a) Government b) Commercial
c) Residential d) Industrial
e) Any other
5.What kind of flooring service you prefer for customers?

Mosaic Government commercial Residential Industrial

Marble

Granite

Ceramic
Vitrified

6.What do customer prefer for wall coverings?

7.How Many Companies are you dealing?(please tick)
a. Kajaria b.Somany c.johnson d.Nitco e.RAK
f.others(specify)_____________________

8. Rate the company tiles based on attributes given in table

1. Very good 2.Good 3.Neutral 4.Poor 5.Very poor

Floor Tile
Cri Materia
ter Design Finishing l
ia
Sta Cust R Gl Pol Vit Ce
nda omis us os ish rifi ra
rd ed tic sy ed ed mi
s c
Ka
jar
ia
Jo
hn
son
So
ma
ny
Nit
co
RA
K
oth
ers

Wall Tile:
Cri Material
teri Design Finishing
a
Sta Cust Ru Gl Pol Vit Cer
nda omis sti os ish rifi ami
rd ed cs sy ed ed c
Ka
jari
a
Joh
nso
n
So
ma
ny
Nit
co
RA
K
oth
ers
Criteria Availability Strength Replacement Credit
period
Kajaria
Johnso Outdoor Tile:
n
Somany
Nitco
RAK
Others
OTHER ATTRIBUTES:

Crite Til
ria Material e
Lif
e
Ti
me
Stand Custom
ard ised
Kaja
ria
John
son
Soma
ny
Nitco
RAK
other
s

9.Rate the following company service on the basis Given Below:

1.Very good 2.Good 3.Neutral 4.Poor 5.Very poor

Kajaria
1 2 3 4 5
Somany
1 2 3 4 5
Nitco
1 2 3 4 5
Johnson
1 2 3 4 5

10.Among these following four brands which brand tile moves fast in the market?
a. Johnson b.Kajaria c.Nitco d.Somany
11.Do customers like spacers’ Yes/No

12.Are bigger size tiles are accepted by consumer’s ,above 2x2 Yes/No
If yes , please specify size ____________________________________

13.Why consumers selecting Square tiles instead of Rectangular tiles?

_____________________________________________________

14.Which sort of tiles moves fast in the following companies, please tick
Tile Johnson Nitco Soman Kajaria Others
Type y (please
specify)

Wall
Tile
Floor
Tile
Outdoo
r Tile

15.Which brands of tiles you recommend or use for the customers?

a) Kajaria b) Bell 1
c) Somany d) H & R Johnson
e) Nitco f) Others

16. Have you ever used advertising for your tiles?

a) Yes b) No
If Yes, your comments:
If No, what are the reasons for not opting advertisements?
17. What are the features in tiles while customer choosing a particular brand ?

a)Price b) Brand Name c) Quality d) Product Range e) Designs f) Availability g) Services h) Any
other

18. What is the customer most preferred tiles size?

Wall Floor

12x18 12x12

10x13 16x16

8x12 24x24

Others: Others:

19. Do customer prefer tiles with Edge cut?

a) Yes b) No
20. How do you handle and satisfy customers?
a)Price b) Brand Name c) Quality d) Product Range e) Designs f) Availability g) Services h)
customer sevice e)any other

Customer Satisfaction Survey

1. How long have you used our services?
□ 0 to 12 months
□ 1 to 3 years
□ More than 3 years
2. What products have you purchased from us?
□ [Insert name of product 1]
□ [Insert name of product 2]
□ [Insert name of product 3]
3. Overall, how satisfied are you with your experience?
□ Very satisfied
□ Satisfied
□ Neutral
□ Dissatisfied
□ Very Dissatisfied
4. Would you share your reasons why?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
 
5. Please rate the following areas of our service

a) Excellent b)Satisfied c)Neutral d)Dissatisfied e)Very dissatisfied

6. Will you likely use our services again? (optional)

□ Yes
□ No
□ Not sure
If not, why not?
__________________________________________________________________________________
______________________________________________________________

7. Would you recommend us to a colleague or friend?

□ Yes
□ No
□ Not sure

8. Do you have any additional feedback or any other suggestions for improving our services?
__________________________________________________________________________________
____________________________________________________________________