Professional Documents
Culture Documents
Athens, Greece
Part I. Knowledge
I.A. Identification. Directions: Identify the term described/defined in each of the
following. Write your answer on the line provided. (1 point each, 10 points total)
1
I.B. Enumeration. Directions: Enumerate the following key concepts in Customers and
Operations Management discussed in class. (10 points)
2
Part III. Understanding
III. Argumentation. Directions: Agree or disagree with the famous marketing
slogan/motto. In your response, however, it is expected to establish balance/fairness
to achieve customer satisfaction and profit for the entrepreneur. (15 points)
___________________________ _________________________
Mr. Joycel Vincent V. Dabalos Mrs. Gracia Celia G. Nickel
SHS Faculty School Principal and Directress