SESSION PLAN

Sector : ELECTRICAL AND ELECTRONICS

Qualification : ELECTRONICS PRODUCTS ASSEMBLY AND SERVICING NC II

Unit of Competency : SOLVE/ADDRESS GENERAL WORKPLACE

Module Title : SOLVING/ADDRESSING GENERAL WORKPLACE

Learning Outcomes:

LO1. Identify routine problems

LO2. Look for solutions to routine problems.
LO3. Recommend solutions to problems.
INTRODUCTION

This module covers the knowledge, skills, and attitudes required to apply problem-solving technique to
determine the origin of problems and plan for their resolution. It also includes addressing procedural problems
through documentation, and referral.
LO 1: Identify routine problems
Learning
Methods Presentation Practice Feedback Resources Time
Content

Industry small group Read Information Answer Self Compare answers CBLM,
manufacturing discussion, SLE Sheet 3.1-1 on Check 3.1-1 with answer key Related
challenges (Industry on (Industry 3.1-1 Books 30
manufacturing manufactur mins.
challenges) ing
challenges)
Help desk best Small group Read Information Answer Self Compare answers CBLM,
practices. Discussion, Sheet 3.1-2 on (Help Check 3.1-2 with answer key Related
Practical Books 30
desk best practices) on (Help 3.1-2
Laboratory mins.
desk best
practices)

LO 2. Look for Solutions to routine problems

Learning
Methods Presentation Practice Feedback Resources Time
Content

Root Cause SLE, Small Read Information Answer Self Compare answers CBLM,
Analysis group Sheet 3.2-1 on (Root Check 3.2-1 with answer key Related
Discussion Books 30
Cause Analysis) on (Root 3.2-1
mins
Cause
Analysis)

Overcoming SLE, Small Read Information Answer Self- Compare answer CBLM,
manufacturing group Sheet 3.2-2 on Check 3.2-2 with answer key Related
challenges Discussion (Overcoming on 3.2-2 Books
6
manufacturing (Overcoming
mins.
challenges) manufactur
ing
challenges)

LO 3: Recommended Solutions to Problem

Learning
Methods Presentation Practice Feedback Resources Time
Content
Documentation Small Group Read Information Answer Self Compare Answer CBLM,
procedures Discussion, Sheet 3.3-1 on Check 3.3-1 to answer key 3.3- Related
(Documentation on 1 Books
30
Procedure) (Documenta mins.
tion
Procedure)

ASSESSMENT PLAN
1. Written Test
2. Interview
Instructors Self-Reflection of the Session:
 Trainer should ensure completeness of supplies for the training delivery.
 Trainer should give constructive feedback on the trainees approaches / performances
 Let the trainees evaluate the training delivery.

Prepared By: Noted By:

WILBERT T. FERNANDO, LPT, ECE PAUL L. OLANDAY, MIT

Trainer VIS-Designate