Assessment Templates

BSBCMM511 Communicate with influence

Student ID Student Name

  First Name: Juan

Last Name: Suescun

Group Work
This assessment task has been completed by the following persons and we acknowledge that it was
a fair team effort where everyone contributed equally to the work completed. We declare that no
part of this assessment has been copied from another person’s work except for where we have
listed or referenced documents or work and that no part of this assessment has been written for us
by another person.
Group Members’ Names

Student ID Student & Last Name

Student’s declaration:
By submitting this assessment, you acknowledge and agree to the following conditions. Check all
boxes if you agree.

☐ I have read and understood the details of the assessment

I have been informed of the conditions of the assessment and the appeals process and
☐
understand I may appeal if I believe the assessment is not equitable, fair or just

☐ I agree to participate in this assessment, and I am ready to be assessed

I have acknowledged all sources where appropriate in accordance with Greystone

☐ College’s Academic Integrity Policy, and I believe other group members have done the
same
I declare that no part of this assessment has been copied from another person’s work
☐ with the exception of where I have listed or referenced documents or work and that no
part of this assessment has been written for me by another person.

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Submitting your assessment:
Complete all assessment tasks, upload the Templates document and submit in Moodle for grading.
Videos and information on how to submit work through Moodle are in the FAQ section of your VET
Orientation course. Once your assessment is graded, you will receive an email notification. Check
your grades and submission feedback on Moodle.

Assessor’s acknowledgement:
Please verify each of the following principles of assessment by placing a tick in each box. Refer to the
assessor's handbook for further information if required.

Authentic: I am assured that the evidence presented for assessment is the learner’s own
☐
work
Valid: I am assured that the learner has the skills, knowledge and attributes as described
☐
in the module or unit of competency and associated assessment requirements
Current: I am assured that the assessment evidence demonstrates current competency.
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This requires the assessment evidence to be from the present or the very recent past
Sufficient: I am assured that the quality, quantity and relevance of the assessment
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evidence enable a judgement to be made of a learner’s competency

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Task 2 – Knowledge Questions
1. Why is it important to understand the needs of your audience and the purpose of your
communication when preparing your position?

It is important to better position your marketing and content; In the same way, it is
possible to increase the probability that it reaches its target audience.

2. Outline three (3) strategies for cross cultural communication.

 Understand your own culture: it consists of identifying the things that are exclusive to
the culture to which you belong in order to understand what applies to other
countries and cultures in the same way.

 understand that the same applies to other countries and cultures: it is about learning
to appreciate the variety of customs and perspectives, in order to broaden your
horizons, both personally and professionally.

 "Reading" body language and understanding non-verbal cues: It is important to

actively interact with people and learn to use body language to convey the true
meaning of what they say, just as it is important to learn what non-verbal cues mean.
verbally, this is important to reduce the risk of misunderstanding and confusion.

3. Define the purpose and the position you would take in the following situations:

Situation Purpose of the information Position

Providing a new employee Inform, instruct, train Cozy, professional

with company history, policies
and personnel within the
company
A review with an under- To inform, Motivate, instruct Comprehensive, supportive
performing employee
supported with productivity
reports and feedback

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 Promotion of a new product inform, persuade Enthusiastic, confident
range that your company is
introducing to the market that
will save customers money

4. Select communication techniques for problem-solving strategies by placing the letter of the
communication technique next to the correct problem-solving strategy.
Communication techniques:
A. Negotiation
B. Mediation
C. Conflict Resolution
D. Incident De-escalation
Communication
Problem solving strategy
Technique
Involves closing down the issue before it grows into a bigger conflict. If this
were to happen in a meeting, you could shut down the conversation and agree Negotiation
on another time to discuss it, then go through problem-solving steps to
resolve any issues.
Involves using problem-solving techniques or calling meetings to identify and Conflict
discuss the issues and reaching a consensus on how to solve them. Resolution
A process where two or more parties with different interests and goals discuss Mediation
issues to find a mutually acceptable solution.

A form of workplace conflict resolution, a confidential process where an Incident De-

impartial and independent third person facilitates communication between
two or more people in dispute. escalation

5. Outline three (3) types or reasons for workplace meetings and include the purpose, types of
materials used and expected schedule.
Schedule
Meeting Type/Reason Purpose Types of Materials Ad hoc, weekly,
monthly
recognition board, projector, weekly
Achievement of goals
presentation
Incentivize staff productivity increase board, projector monthly
keep staff updated board, projector, monthly
Bindar training
brochures

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6. Name four (4) strategies you would employ to run a structured and inclusive meeting.

• Detail each point that will be presented at the meeting in a clear and concise manner, as
well as explain what you hope to achieve by holding said meeting.
• Establish a suitable time for the realization of the debate.

• Address the participants by name so that they feel comfortable, recognized and part of the
meeting.
• Understand group dynamics and interaction. It is considered convenient to involve people
who have little initiative when it comes to speaking, as well as to be aware of people who
dominate the discussions.

7. Organisations operate with many policies and procedures to assist with the smooth and
legal running of their business. Using the numbered list below, identify all policies and
procedures that would be used in the following communication situations (Note – some may
be assigned more than once).
Policies and Procedures:
1. Health and Safety policy
2. Employment contracts
3. Code of Conduct
4. Recruitment policy
5. Employee handbook
6. Complaints procedure
7. Confidentiality policy
Policies and Procedures used
Communication situations
(at least three (3))

Making an induction presentation to a group of new Employee Manual, Confidentiality

staff members: Policy, Health and Safety Policy

Negotiating with an unhappy and rude customer who Grievance Procedure, Code of
would like to make a complaint: Conduct, Employee Handbook
Employment contracts,
Participating in a recruitment meeting to discuss
Recruitment policy, Confidentiality
candidates:
policy

8. Name the government legislation that protects the Privacy of Information in Australia and
describe what it regulates.

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 Privacy Act of 1988 protects the handling of personal information about individuals such as
the use, storage and disclosure of personal information in the federal public sector and in the
private sector. In some states and territories, personal information is regulated by legislative
schemes, in others by administrative schemes.

9. List at least three (3) pieces of personal information that are protected under the Act.

 Data revealing ideology, union affiliation, religion and beliefs.

 Data that refers to racial origin, health and sexual life.
 Data relating to criminal or administrative offences.

10. Confidential information can concern areas of a business such as communication,

technology, operations, finance, transactions or third parties such as suppliers. Name at
least five (5) sources of confidential information within a business.

 trade secrets
 Client Identifiers
 sources of income
 associations
 Production processes

11. Where could you seek advice on how to handle confidential information? Provide at least
three sources.

12. When communicating with others it is important to determine the tone, structure, and style
to use. Explain why this is important and the impact it can have on others. Include a
workplace communication example in your answer.

It is important because it helps to create a favorable image and to convince about the
message that is transmitted to others, it is essential to use a helpful, empathic and
individualized tone as appropriate, in the same way it must maintain a structure which can be

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 developed step by step and be consistent to ensure that the person involved understands the
message that you want to convey.
A clear example would be a training for personnel on safety and health at work where the
subject to be discussed is exposed and, in addition to this, the worker is interacted with to
show if the subject was fully addressed and if it was understood.

13. Provide three (3) reasons why it is important to resolve conflict in the workplace.

 Better workplace relationships

 Goal achievement
 Stronger teams

14. What steps could Jenny take to resolve the conflict effectively? List five (5) steps.

 study the situation

 Implement active listening
 Create the necessary conditions to resolve the conflict
 Make good use of body language
 Hold a debate between the parties

15. List three (3) techniques Jenny could use to control her emotions when talking to Mark.

 deep breathing technique

 Positive thinking
 mind rehearsal

16. Access the BizOps Management team document. Use the organisational chart to complete
the following:

Name a relevant stakeholder, a reason why the stakeholder could be communicating with
BizOps, and which department manager at BizOps would need to give approval.
An example: HR Manager (Department) may communicate with Fair Work (Government
agency) when determining changes to work conditions (reason).
External Name/ Type of Reason for Seek approval from:
Stakeholder stakeholder Communication

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 Government
Organisation
Industry –
supplier of
goods for sale
or use in the
business
Media
Event

17. Outline the process you would use to plan and document a negotiation and meet the needs
of stakeholders.

The first thing that must be done is to plan the approach to the subject in negotiation, in
addition to this, to review the tone and style of communication, then there must be a
commitment with the other party during the negotiation and finally to close the negotiation
at the moment in which which shows that the result is acceptable.

18. It is important to confirm the outcome of a negotiation. Name two (2) ways you could
communicate with stakeholders and establish common ground for a potential compromise.

 Schedule a meeting
 Schedule a conference call

Decide the best meeting forum for stakeholders to contribute to discussions for the following
business objectives. Name two (2) for each:

19. To inform all staff of a new system being introduced.

 private forum
 Discussion Forum

20. To share details of a new product in the marketplace.

 public forum
 educational forum

21. List at least (6) meeting materials to be prepared and distributed to stakeholders prior to
and after a meeting.

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  Draft a meeting notice email to send to stakeholders
 Develop preliminary agenda
 have the minutes of previous meetings
 correct and write minutes of the meeting
 Track comments and expenses
 Make a Final Report

22. Why is it important to follow up with stakeholders after a meeting? Give two (2) reasons.

 to verify if what was exposed in the meeting was fully understood

 to improve what was not satisfactory during the meeting

23. What must you first consider when beginning to prepare for a presentation?

The audience is the first thing that must be taken into account when preparing a
presentation, since the purpose of a presentation is to communicate what it has to say to an
audience, therefore, each audience has its needs and, in turn, different approaches.
communicative.

24. Why is it important to provide opportunities for the audience to ask questions and how
would you follow up with the audience after a presentation?

so that the audience feels engaged, it also stimulates them intellectually and creates a more
exciting atmosphere and, in the process, help them clear up any confusion.
I would follow up keeping you informed.

25. Identify two (2) strategies for evaluating a presentation.

 Through an evaluation format where some criteria to be evaluated and a score are
located.
 Getting feedback is from your coworkers, friends, and from people present at the
presentation.

25 questions total

Task 3: Project – Develop a Communication plan

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Step 1 - Review BizOps Customer Service Policy and Organisational
Plan.
By fostering a clearly defined, customer-centric approach that is understood by everyone in
the area, this can be developed through specific strategies that focus on customer needs and
that everyone is committed to delivering, to ensure that the commitment to customer service
is adopted, this can be done by measuring the duration and volume of calls through
continuous training and interdepartmental communication to ensure that calls are handled
efficiently, as well as planning for staff to log off systems when they are not available so that
calls can be routed to available agents and ultimately track occupancy in order to constantly
monitor occupancy rates and service levels to ensure that it runs smoothly; In this way, the
customer service index that is being developed can be measured regularly and objectively and
determine if expectations are being met.

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Step 2 – Develop the communication plan
Communication Plan Template
Position statement:
Organisational objectives:
Relevant stakeholders and any
communication needs
Required resources
Method/forum
Schedule/delivery date
Relevant policies/procedures
Authority to present material
Confidentiality requirements
Documentation
CUSTOMER SERVICE POLICIES AND PROCEDURES
As we must continue with the high levels of customer service
in the department, as well as meet the high demand for
telephone sales.
Workers are constantly being measured to see if they comply
with the protocol for customer service in order to continue
with the high levels of sales.
We need trainers for me, the customer service protocol will
be explained to the workers to satisfy the customer and
continue with the increase in telephone sales.
The trainers will use slides which are explained by video
conferences to the workers in which the information of the
protocol to follow will be.
The sessions will be with the trainer, once a week at the time
established for the worker.
In each session, the customer service policies that the
company has created will be explained, this with the
objective that the workers take each policy created by the
company.
The customer service protocol has already been approved by
the company's administrators, the information that is in the
protocol is not confidential and can be shared.
Does not apply for this purpose.
Slides should be used for this process to provide clearer
communication to workers.

The trainer is in charge of taking the protocol information as

Position, tone, structure and it seems to him, it can be in an informal way so that the
style of communication workers have more confidence and thus be able to review
the information in a didactic way.

External consultant:
Information they require If the workers do not understand the information given by
the trainer, they can ask for the information to be given again
Questions to ask in order to be clear about each topic that the trainer is giving.

Step 3 – Prepare an email to Sarah Voss and other relevant personnel

Student must delete instructions when complete and before submission

Email Template
To: Sarah Voss

Cc:

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From:
Sent: 16/06/2022
Subject: Meeting Reques

Ms. Voss
Good afternoon, This email is to schedule a meeting and discuss the increase in telephone
sales and the ways in which we can improve our staff, since we have had a great increase in
the sales of our products, due to this we must promote and give to meet our workers to
maintain our standard, according to your schedule, I recommend that on June 17 in the
afternoon at 2 pm in the afternoon we meet by videoconference to record all the issues to be
discussed as well as facilitate things. One of the main topics to be discussed is telephone sales
and listening to recommendations and suggestions from everyone at the meeting. One of the
guests is Darren Lin, whose position is that of external consultant. I would like to be able to
hear his point of view on the subject, which is why I request approval to present a delicate
and confidential presentation of the company. I look forward to discussing improvements in
customer service throughout our department in order to improve the training of our new and
old employees. Please, confirm your availability.

kind regards

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Step 4 – Prepare an email to invite your department managers and
Darren Lin to the meeting.
Email Template
Student must delete instructions when complete and before submission
To: Darren Lin
Cc:
From:
Sent: 16/06/2022
Subject: Meeting Request

Ms. Lin,

Good afternoon, This email is to schedule a meeting and discuss the increase in telephone sales
and the ways in which we can improve our staff, since we have had a great increase in the sales
of our products, due to this we must promote and give to meet our workers to maintain our
standard, according to your schedule, I recommend that on June 17 in the afternoon at 2 pm in
the afternoon we meet by videoconference to record all the issues to be discussed as well as
facilitate things. One of the main topics to be discussed is telephone sales and listening to
recommendations and suggestions from everyone in the meeting. The duration of the meeting
will be 1 hour. I am mainly inviting the managers. I would like to be able to hear their point of
view on the subject, which is why I request approval to present a delicate and confidential
presentation of the company. I look forward to discussing improvements in customer service
throughout our department in order to improve the training of our new and old employees.
Please, confirm your availability.

kind regards

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Step 5 – Prepare a 15-minute presentation

Presentation Notes & Handout Material Template

Add your presentation notes and handout materials here

o Train new and old workers.

o new customer service strategies

These ideas will be used to help and maintain the standard of the company as well as the
increase in phone sales. With the guests at the meeting we will organize and listen to
different ideas to improve staff training to maintain the company's standard. Customers will
have the option of being served in different ways, either through social networks or through
a telemarketer. With the help of customer satisfaction surveys, we will obtain different
comments on how we could improve our service in order to solve the problem.

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Step 6 – Prepare a Negotiation Plan
Negotiation Plan Template
Position statement:
Relevant stakeholders
Potential issues/problems
Objectives of negotiation
Stakeholder needs/requirements
Anticipated counterarguments
Supporting arguments
IMPORTANT: Check you have completed the following for Task 3.
 Communication Plan
 Two Emails – Request for approval & Meeting invite
 Presentation notes & Handout Material
 Negotiation plan
Greystone College Australia:
INCREASE IN PHONE SALES
Sarah Voss
Directors
Darren Lin external consultant
The new objectives of the company such as training new
and old workers is one of the most important parts since
our workers are the ones who have the first contact with
the client, thus fulfilling the strategic objectives of the
business plan. For this reason, it must be evaluated for
the revision of our budget.
Our objective is to continue maintaining our standard of
telephone sales with the help of a staff that will be
motivated and with knowledge to advise the client. This
will be done with the help of staff training. We will give
feedback.
With the help of those invited to the meeting I will be
able to verify if my objectives are functional and with the
help of the directors to be able to validate the project,
since analyzing what happened during the high telephone
sales that have been 30 percent during the last months.
Due to the time that only the guests have available and
that they are not adequate to carry out the meeting.
The budget is not adequate.
I will need to continue analyzing the comments in order
to validate that the objectives such as staff training are
satisfactory and are helping to improve the sales
department.
I will help myself through feedback and post-sale so that
guests can support the ideas I have raised.
BSBCMM511 Assessment Templates Version 1.0221
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Task 4 – Role plays 1 & 2

Role-Play 1
Part A: Presentation meeting with staff and external consultant
Part B: Post presentation

Part B – Post Presentation

Step 3 – Complete the feedback record template
Feedback Record Template
Student must delete instructions when complete and before submission

Feedback Record
Stakeholder feedback
Date: Stakeholder names:

Time: Stakeholder
positions:

Feedback on content
There was good participation by the guests since questions and counter
of presentation
questions were asked in the session
Feedback on delivery The information was delivered through slides and with a clear and simple
of presentation explanation
Were objectives of
The session had a great achievement since a great participation was
presentation
obtained since each guest gave their comments on the session.
achieved?
Suggested What the guests came up with is to test the workers to confirm if the
improvements workers have clear information to apply it in their jobs.

Self-evaluation
Own evaluation of The session was held with all the attention of the guests since at all times
presentation your tone was safe so as not to lose their attention, items were also
created to carry out each point and not have a disorder in the ideas, the
guests were given enough information to have clearer information as
well as thanks to the help of the guests and the suggestions we were
able to collect more information.

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Areas for For the next presentation I will improve the delivery of the information
improvement as well as ask questions to the guests about the information delivered in
this way I will be able to see how I can improve my session every day and
thus solve the problem.

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Step 4 - Write a Report
Report Template
Student must delete instructions when complete and before submission
BizOps Report

Date:

Name:

Department:

Purpose Make known the comments of the session carried out.

Overview This report was carried out with the help of Darren Lin, who is the internal
director of the company to have the high sales of telephone lines and
improve the customer service protocol in order to attract new clients for
this session. First, an email was sent to invite people and thus obtain their
comments and provide a solution.
Key points The area that was discussed was customer service, the ideas that were
presented in the session were how to continue to improve and maintain
the high sales of telephone lines in the session, it was considered that we
should publicize the service protocol to the client in order to attract new
clients and retain them.

Summary of key The problem that was described was the misuse of the customer service
points protocol, each suggestion and idea was written down to be studied in a
next session in order to continue with the high demand for telephone lines,
each one of the ideas met the objective of the session.

Outcomes We are going to continue meeting in order to carry out each idea of the
guests and continue with the high demand for telephone lines since that
was the objective of the session to listen to the comments and
recommendations of each one of the guests.

Actions or
Who is Responsible? By when?
recommendations

Continue with the The responsible for this will be the workers who Every day since every
high demand for are the ones who have contact with the client. day they are in contact
sales of telephone with customers.
lines

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 Each month.
Report of telephone Those responsible for customer service statistics.
lines sold during
each month.
Every day a session is
held.
I would be in charge of creating the session and
Report on the
gathering the guests to continue with the
change process
analysis of the company.
proposed in the
sessions.

How will the report It will be sent by email with all the information It will be sent every
of meeting which will have statistics and comments as well time a new report is
outcomes be as recommendations. obtained and the
distributed to results of each month.
stakeholders?

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Role-Play 2
Part A: Prepare for a management presentation meeting
Part B: Present to management
Part C: Post presentation
Part A: Prepare for a management presentation meeting
Step 1 – Develop a communication plan
Communication plan
Student must delete instructions when complete and before submission
Position statement:
Organisational objectives:
Relevant stakeholders and any
communication needs
Required resources
Method/forum
Schedule/delivery date
Relevant policies/procedures
Authority to present material
Confidentiality requirements
Documentation
tone, structure and style of
communication
Information they require
Questions to ask
Greystone College Australia:
CUSTOMER SERVICE POLICIES AND PROCEDURES
As we must continue with the high levels of customer service in
the department, as well as meet the high demand for
telephone sales.
Workers are constantly being measured to see if they comply
with the protocol for customer service in order to continue
with the high levels of sales.
We need trainers for me, the customer service protocol will be
explained to the workers to satisfy the customer and continue
with the increase in telephone sales.
The trainers will use slides which are explained by video
conferences to the workers in which the information of the
protocol to follow will be.
The sessions will be with the trainer, once a week at the time
established for the worker.
In each session, the customer service policies that the company
has created will be explained, this with the objective that the
workers take each policy created by the company.
The customer service protocol has already been approved by
the company's administrators, the information that is in the
protocol is not confidential and can be shared.
Does not apply for this purpose.
Slides should be used for this process to provide clearer
communication to workers.
The trainer is in charge of taking the protocol information as it
seems to him, it can be in an informal way so that the workers
have more confidence and thus be able to review the
information in a didactic way.
If the workers do not understand the information given by the
trainer, they can ask for the information to be given again in
order to be clear about each topic that the trainer is giving.
BSBCMM511 Assessment Templates Version 1.0221
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Greystone College Australia: BSBCMM511 Assessment Templates Version 1.0221
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Step 2 - Develop a Negotiation Plan.
Negotiation plan
Student must delete instructions when complete and before submission
Position statement:
Relevant stakeholders
Potential issues/problems
Objectives of negotiation
Stakeholder needs/requirements
Anticipated counterarguments
Supporting arguments
Greystone College Australia:
INCREASE IN PHONE SALES
Sarah Voss
Directors
Darren Lin external consultant
The new objectives of the company such as training new
and old workers is one of the most important parts since
our workers are the ones who have the first contact with
the client, thus fulfilling the strategic objectives of the
business plan. For this reason, it must be evaluated for
the revision of our budget.
Our objective is to continue maintaining our standard of
telephone sales with the help of a staff that will be
motivated and with knowledge to advise the client. This
will be done with the help of staff training. We will give
feedback.
With the help of those invited to the meeting I will be
able to verify if my objectives are functional and with the
help of the directors to be able to validate the project,
since analyzing what happened during the high telephone
sales that have been 30 percent during the last months.
Due to the time that only the guests have available and
that they are not adequate to carry out the meeting.
The budget is not adequate.
I will need to continue analyzing the comments in order
to validate that the objectives such as staff training are
satisfactory and are helping to improve the sales
department.
I will help myself through feedback and post-sale so that
guests can support the ideas I have raised.
BSBCMM511 Assessment Templates Version 1.0221
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Step 3 - Prepare an email invitation to the management team
Email Template
Student must delete instructions when complete and before submission
To: Sarah Voss

Cc:
From:
Sent: 16/06/2022
Subject: Meeting Reques

Ms. Voss
Good afternoon, This email is to schedule a meeting and discuss the increase in telephone
sales and the ways in which we can improve our staff, since we have had a great increase in
the sales of our products, due to this we must promote and give to meet our workers to
maintain our standard, according to your schedule, I recommend that on June 17 in the
afternoon at 2 pm in the afternoon we meet by videoconference to record all the issues to be
discussed as well as facilitate things. One of the main topics to be discussed is telephone sales
and listening to recommendations and suggestions from everyone at the meeting. One of the
guests is Darren Lin, whose position is that of external consultant. I would like to be able to
hear his point of view on the subject, which is why I request approval to present a delicate
and confidential presentation of the company. I look forward to discussing improvements in
customer service throughout our department in order to improve the training of our new and
old employees. Please, confirm your availability.

kind regards

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Part B: Present to management
Step 4 - Conduct the presentation meeting

Part C: Post Presentation

Step 5 – Prepare a Feedback Record
Student must delete instructions when complete and before submission

Feedback Record
Stakeholder feedback
Date: Stakeholder names:

Time: Stakeholder
positions:

Feedback on content
There was good participation by the guests since questions and counter
of presentation
questions were asked in the session
Feedback on delivery The information was delivered through slides and with a clear and simple
of presentation explanation
Were objectives of
The session had a great achievement since a great participation was
presentation
obtained since each guest gave their comments on the session.
achieved?
Suggested What the guests came up with is to test the workers to confirm if the
improvements workers have clear information to apply it in their jobs.

Self-evaluation
Own evaluation of The session was held with all the attention of the guests since at all times
presentation your tone was safe so as not to lose their attention, items were also
created to carry out each point and not have a disorder in the ideas, the
guests were given enough information to have clearer information as
well as thanks to the help of the guests and the suggestions we were
able to collect more information.
Areas for For the next presentation I will improve the delivery of the information
improvement as well as ask questions to the guests about the information delivered in
this way I will be able to see how I can improve my session every day and

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 thus solve the problem.

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Step 6 - Prepare Meeting Minutes 

Meeting Minutes Template

Date: June 17, 2022
BizOps
Time: 1 Hour
Meeting Minutes Location: video conference

Meeting called by: Who is responsible? Type of meeting: brainstorming to solve a

problem.
Attendees:
Sarah Voss
Directors
Darren Lin external consultant

MINUTES

Agenda Items: The high demand for telephone Presenter: Who?

lines
Discussion:
Ideas are brainstormed and comments obtained by the guests of the session
Outcome:
It was decided that in order to continue with the high demand for telephone lines, we must
make the customer service protocol known to the workers.
Action Items Person Responsible Deadline
customer service protocol trainers Every week they are in
training.
A good service workers Every day that they
are in the work
schedule.
an after sale workers After each sale made.
OTHER INFORMATION

Observers:
Each participant had a turn to speak and all gave their comments and observations.

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Resources:
The information was taken through slides to have an interaction and participation with the
guests since the session was held by video conference.
Method of distribution to stakeholders:
Each interested person had the necessary time to give their comment and suggestion on the
subject that was being dealt with in order not to spend more than the established time.

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IMPORTANT: Check you have completed the following for Role play 1 & 2.
 Conduct a presentation meeting
 Gain feedback using Moodle Forum and complete the feedback record template
 A written report
 Communication Plan
 Negotiation Plan
 Email invite to the management team
 Feedback record
 Meeting Minutes

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