COLLEGE OF COMMERCE

DEPARTMENT OF HOSPITALITY MANAGEMENT

COURSE ORIENTATION
THM 7 – MULTICULTURAL DIVERSITY IN WORKPLACE
FOR THE TOURISM PROFESSIONAL
Dear Augustinians:
Mabuhay!

Welcome to THM 7 course orientation! I look forward to virtually meeting and working with you
all and helping you prepare for this course.

This module packet has every lesson and assignment you will see in the module. Module
packets can be used for those who experience issues with internet access and/or connectivity.
This means that with this module packet, you can review all course materials offline. However,
you will still need to complete assignments and activities, such as discussion posts, online.

Enjoy learning!

COURSE DESCRIPTION:
This course provides an interdisciplinary foundation for students who need to understand and
adapt diversities to become successful professionals in the industry. The course also describes
the skills, knowledge and performance outcomes required to manage multicultural diversity in
workplace that covers organization’s diversity policy, encouraging diversity within work teams
and upholding the benefits of a diverse workplace. It should also develop the ability to
communicate with people from a range of social and cultural groups with respect and sensitivity,
and to address cross-cultural misunderstanding if it arises. The end goal is for the student to be
equipped with social awareness and diverse understanding when serving customers and
working with colleagues. (Based on the CMO No. 62 series of 2017)

COURSE OUTCOMES:
Upon the completion of this course, learners are expected to:
Upon the completion of this course, learners are expected to:
1. Explain the concept of culture, its key features and multicultural diversity and workplace diversity in
tourism and hospitality industry.
2. Discuss about the management issues of cultural diversity in tourism and hospitality industry such as
handling guest or customer diversities and peer diversities.
3. Realize and explain the importance of becoming a diversity champion and the benefits of a diverse
workforce.
2021-2022 Module Packets for THM 7 (Multicultural Diversity in Workplace for Tourism Professionals) | College of
Commerce |University of San Agustin, Iloilo City, 5000, Philippines Page 1 of 4
 COLLEGE OF COMMERCE
DEPARTMENT OF HOSPITALITY MANAGEMENT

GRADING SYSTEM:

Performance-based Assessments 60%

Activities---------------- (45%)
Quiz---------------------- (40%)
Recitation--------------- (15%)
Summative Test 40%
Total 100%
Note:
 Final Rating = Midterm Grade + Final grade / 2
 Passing grade for all activities, quizzes, assessments is 60%

2021-2022 Module Packets for THM 7 (Multicultural Diversity in Workplace for Tourism Professionals) | College of
Commerce |University of San Agustin, Iloilo City, 5000, Philippines Page 2 of 5
 COLLEGE OF COMMERCE
DEPARTMENT OF HOSPITALITY MANAGEMENT
COURSE POLICIES:

Communicating with the Teacher

It is your responsibility to communicate with your teacher about questions or issues that prevent
you from completing assignments or completing this course.

Plagiarism
Plagiarism is using someone else’s words instead of your own. In this course, you are expected
to use your own words and ideas, and to acknowledge any sources you use to gather ideas.
Plagiarism is not allowed in this course.

COURSE OUTLINE: 
WEEK  TOPIC  ACTIVITIES
1  Course Orientation and Introduction:  • Interactive online lecture
Understanding Culture discussion • Assessment
Activity 
• Summative online quiz

2 Key Features of Culture • Interactive online lecture

discussion • Assessment
Activity 
• Summative online quiz

3 Multicultural Diversity in Tourism  • Interactive online lecture

discussion • Assessment
Activity 
• Summative online quiz

4 Multicultural diversity among tourism related • Interactive online lecture

professions  discussion • Assessment
Activity 
• Summative online quiz

Midterm Examination Modules 1-4

5 DIVERSITIES: Simple and Complex • Interactive online lecture

discussion • Assessment
Activity 
• Summative online quiz

2021-2022 Module Packets for THM 7 (Multicultural Diversity in Workplace for Tourism Professionals) | College of
Commerce |University of San Agustin, Iloilo City, 5000, Philippines Page 3 of 5
 COLLEGE OF COMMERCE
DEPARTMENT OF HOSPITALITY MANAGEMENT
6 Handling Guest or Customer diversities  & • Interactive online lecture
Handling Multicultural Peer diversities  discussion • Assessment
Activity 
• Summative online quiz

7 Ways to Become a Diversity Champion • Interactive online lecture

discussion • Assessment
Activity 
• Summative online quiz

9 Final Examination Modules 5-7

2021-2022 Module Packets for THM 7 (Multicultural Diversity in Workplace for Tourism Professionals) | College of
Commerce |University of San Agustin, Iloilo City, 5000, Philippines Page 4 of 5
 COLLEGE OF COMMERCE
DEPARTMENT OF HOSPITALITY MANAGEMENT
REFERENCES:

1. Aquino, Ma. Christina et al. (2020). Multicultural 

Printed Learning Resources Diversity in the Workplace for the Tourism  
Professional. Manila, Phil.: Rex Book Store. 
2. 3G E-Learning. (2019) Multicultural Diversity in 
Workplace for Tourism Professionals.  
3. Badilla, Maria Criselda. (2019). Philippine Tourism, 
Geography, and Culture. Sampaloc Manila,  
Philippines: Rex Book Store. 1st edition.
Web and other Learning   1. Sociology Group (2018). What is Culture, Basic 
Elements of Culture and Features. Retrieved from 
Resources https://www.sociologygroup.com/elements-of-culture
basic-elements-of-culture 
2. Barkan, Steven. The Elements of Culture. Sociology: 
Brief Edition v. 1.1. Retrieved from  
https://2012books.lardbucket.org/books/sociology
brief-edition-v1.1/s05-02-the-elements-of-culture.html 3.
CIA World Factbook (2019). Philippine’s religions. 
Retrieved from  
https://www.indexmundi.com/philippines/religions.html
4. Israel, Ronald C. (2012). What Does It Mean to Be a 
Global Citizen?" Global Citizen's Initiative. Spring 
Summer. Retrieved from
https://www.kosmosjournal.org/article/what-does-it-
mean-to-be-a global-citizen/

CONTACT INFORMATION:

kaman@usa.edu.ph 09270480465

2021-2022 Module Packets for THM 7 (Multicultural Diversity in Workplace for Tourism Professionals) | College of
Commerce |University of San Agustin, Iloilo City, 5000, Philippines Page 5 of 5