Project Charter: [Sause & Spoon]

DATE: [08/01/23]

Project Summary

The project will pilot a rollout of a number of tabletop menu tablets at the tow of
restaurant locations, Sauce & Spoon North and Sauce & Spoon Downtown that aims
to support the business profit and customer service experiences.

Project Goals

● Roll out the tabletops menu, at the two restaurants locations by the beginning
of the quarter.
● Increase daily customer flow by 10% by the end of June by reducing table turn
time by 30 minutes.
● Reduce food waste by 25% by the end of June by implementing a future to
facilitate direct communication between customer and the kitchen staff.
● Train staff on the new software.
● Increase mixed products appetizer sales by 15% overall average, with the
North location targeted for a 10% increase and the Downtown location targeted
for a 20% increase by the end of the second quarter.
● Increase average check total to $75 by selling more appetizers and beverages
by the end of Q2, resulting in increased profits.

Deliverables

● Project charter
 ● Application layout and resources
● Check on tablet packages that include menu add-ons and coupons and get
some estimates on a goal of reducing food waste.
● Check tablet software to ensure is compatible with the existing systems,
● Research contractors to configure POI systems properly to make the
integration as seamless as possible.
● Train the staff on the new system.
● Equipment delivery and installation.
● Explore the solution for FOH payroll move to hire more kitchen staff.

Scope and Exclusion

In-Scope:
● Hardware and software implementation
● Staff training materials
● Graphic design and updates for the app
● Software maintenance EOY
● Data analytics

Out-of-Scope:
● Policy change/adjustment on order returns

Benefits & Costs

Benefits:
● Increase sales and profits
● Data tracking and report points for future decision making
● Improve customer experiences and services
● Reduce staff turnover
● Reduce human error in tracking and ordering
● Improve employee experiences

Costs:
● Training material fees: XXXX
● Hardware and software implementation across location: $XXX
● Maintenance (IT fees through EOY): $xxx
● Update website and menu design fees: $xxx
● Other customization fees: $xx

Appendix:
● Alex and Dana would like to reallocate some of the payroll to allow servers to
cover more tables at once and to hire more kitchen staff. We need more data
around how the tables impact table turn time and changes in revenue, we won’t
know how much we’ll have available to hire more kitchen staff.
● Gill has some reservations regarding alex’s and Dannas proposal to move
front-of-house payroll in case we need to hire more hosts or bartenders. Need
more conversation to find the solution.
● Gilly and Deanna have disagreements about the policy change regarding order
return. The policy would allow the company to move forward with the food
waste goal. The mean also agrees that policy change is out of the scope of the
project.