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Skills Report
STEP Are you able to listen to others and remember short instructions?
1 Almost Always
STEP Are you able to listen to others and ask questions if you don't understand?
2 Often
STEP Are you able to listen to others and tell someone else what it was about?
3 Sometimes
STEP Are you able to listen to others and tell why they are communicating with you?
4 Almost Always
STEP Are you able to listen to others and record important information as you do?
5 Often
STEP Are you able to show you are listening by how you use eye contact and body language?
6 Often
STEP Are you able to show you are listening by using open questions to deepen your understanding?
7 Often
STEP Are you able to show you are listening by summarising or rephrasing what you have heard?
8 Often
STEP Are you able to identify how a speaker is influencing you through their tone?
9 Almost Always
STEP Are you able to identify how a speaker is influencing you through their language?
10 Often
STEP Are you able to listen critically and compare different perspectives?
11 Almost Always
STEP Are you able to listen critically and think about where differences in perspectives come from?
12 Often
STEP Are you able to listen critically and identify potential bias in different perspectives?
13 Almost Always
STEP Are you able to listen critically and use questioning to evaluate different perspectives?
14 Almost Always
STEP Are you able to listen critically and look beyond the way speakers speak or act to objectively evaluate different perspectives?
15 Often
12 / 15
Your Skill Score shows your overall skill mastery, by adding up Almost Never Rarely Sometimes Often Almost Always
mastery of each of the steps: +0 +0.25 +0.5 +0.75 +1
STEP 3 I listen to others and can tell someone else what it was about
Build Step 0 with online Skills Builder Launchpad: online, interactive modules to build
each step from the Universal Framework.
activities
To access Launchpad, go to:
Learn the building blocks of Discover the building blocks of each Universal Framework
skill step, and get practical advice on how to apply skills in
Step 0
your work and wider life.
Apply Step 0 today Here’s a suggested activity to help you apply this step in
your day to day life.
Peer feedback
Ask a friend to monitor you for interruptions: if they see you doing it, ask them to
flag or make a note of it and share these back. Try to enlist multiple people to do
this in different situations. How often did you interrupt?