i-KnowHR & myHR

Driving Simplicity

October 2015
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The journey so far….

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Employee Experience Principles
Easy to trust
Easy to use Governance
Familiar and consistent Process
Accessible on all devices Controls

Easy to find
Good search results
Easy to understand
Simple navigation
Content written for the user
Consistent tone-of-voice

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 i-KnowHR

What it is ?
• A Knowledge Management system for all HR
global info.

What it does?
• It creates & manages online, signed off content
in standardised templates following an
automated governance.

C2 - Vodafone Internal
 myHR

What it is ?
• Online portal for managers and employees
to self serve on HR related issues

What it does?
• Empowers employees and managers to do
things faster and invest time back in
delivering a great customer experience

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 How i-KnowHR relates to myHR

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 How i-KnowHR relates with the Workspaces

S.O.P
 FAQs  Legal Agreements

Form/template  Guides  Toolkit 
Content types Policy  Process 

Newsletters
HR Workspaces

KPIs
Roadmaps & Plans
Project documents Slide decks for calls
Slide decks for calls

Team plans
Any other working docs

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 What’s in it for me?

HR Business Partners Centres of Expertise Managers & Employees AskHR

• Easy access to information & • Less volume of calls

• Easy access to up to date organised • Single global place for content immediate Support
info. • One place to go for all HR related • Ability to flick from one market’s
offering. content to another to better serve
• Less time on admin • Ability to push content to markets. info
• Enhances Employee Experience customers

What’s in it for HR?

 i-KnowHR as the content management / working tool for HR

 Significantly better employee experience

 Drive a more cost effective HR model

 Enable SSCs to widen scope & speed up ability to deliver

 More consistent delivery of HR into the business

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