Scribd Logo
Upload

Welcome to Scribd!

  • Internetshutdown

    Uploaded by

    Geileanu Catalin
    13 views1 page
    This document provides a step-by-step process for reacting to a network shutdown. It outlines troubleshooting steps including waiting 30 minutes for the internet connection to restart, rebooting equipment if needed, and automatically switching to a Certus backup system. It describes consequences such as only having email and phone capacity during the backup activation. It also lists last resort solutions such as contacting Marlink support if issues persist.

    Original Description:

    Original Title

    Internetshutdown (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides a step-by-step process for reacting to a network shutdown. It outlines troubleshooting steps including waiting 30 minutes for the internet connection to restart, rebooting equipment if needed, and automatically switching to a Certus backup system. It describes consequences such as only having email and phone capacity during the backup activation. It also lists last resort solutions such as contacting Marlink support if issues persist.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views1 page

    Internetshutdown

    Uploaded by

    Geileanu Catalin
    This document provides a step-by-step process for reacting to a network shutdown. It outlines troubleshooting steps including waiting 30 minutes for the internet connection to restart, rebooting equipment if needed, and automatically switching to a Certus backup system. It describes consequences such as only having email and phone capacity during the backup activation. It also lists last resort solutions such as contacting Marlink support if issues persist.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    How to react to an internet shut down?

    Network

    : All : 10 mins : 20 mins

    WHAT IS THE PURPOSE OF THIS STEP BY STEP ?


    This step by step indicates the complete reaction process to a network shut down.

    Troubleshooting Contact Start of the process Action Consequences

    Internet VSAT Certus Back-Up Certus


    connection or Iridium* Stand Alone
    or FBB*
    The internet connection
    is interrupted

    Wait 30 The VSAT has


    minutes shut-down

    Automatic switch to
    Certus Back-up(or
    XCHANGE manually in
    INTERFACE XChange)
    AVAILABLE

    Internet is REBOOT of VSAT


    reactivated equipment: Certus Back-Up is
    Antenna Ctrl Unit activated Certus Back-Up
    Modem VSAT to be shutdown
    power disconnected
    for at least 5 mn.
    Email & Phone
    capacity only
    Plug In of Certus
    Stand Alone

    Trouble or
    Unstabilitystill
    occurs
    Email & Phone
    capacity only**
    Mail or Phone to
    Marlink service
    desk up to Urgency
    No communication
    capacity
    Last resort solutions

    P3. GMDSS Mail


    P1. Available Phone Or P2. Isat Phone Or
    (Sat-C)

    * Irridium / FBB : these equipments are under retrofit **dedicated computer and
    policy to be replaced by Certus (back-up + stand alone) phone with Certus stand alone

    Marlink Support 24/7/365, following the “EUP support process”: email servicedesk@marlink.com / EMEA +33 (0)1
    70 48 98 98 / Americas +1 (310) 616-5594 and +1 855 769 39 59 (Toll Free) / Asia Pacific +65 64 29 83 11

    You might also like