CRITICAL BOOK REVIEW

“RECEIVING GUESTS, POLITE EXPRESSIONS AND

FORMAL LETTER”
Dosen Pengampu: Esa Setiana, SE,M.Si,AK,CA

Arranged By:
GROUP 3
1. Alexius Fajar Sentoso (7223220039)
2. Debora Desnia (7223220030)
3. Fendi Irwan Gulo (7223220033)
4. Gita Sonia Marpaung (7221220002)
5. Maura Rahma Azzahra (7223220035)
6. Nazwa Adinda (7221220001)
7. Tabitha Marisi Uli Aritonang (7223220001)

PRODI AKUNTANSI
FAKULTAS EKONOMI
UNIVERSITAS NEGERI MEDAN
2022/2023
 PREFACE
With all the praise and thanks to God the Almighty, who has given his love and
mercy so that a paper about “Critical Book Review (CBR)” can we complete properly
and on time. We also thank Mrs. Esa Setiana, SE,M.Si,AK,CA as a lecturer in
Business English who has given us this assignment.

We hope that this paper can be useful to add insight to readers, can be used
as teaching materials, and be useful for people in need. We as the authors are fully
aware that in this paper there are several shortcomings and it is far from perfect.

Therefore, we hope that there will be suggestions for improving the paper that
we will make in the future, considering that nothing is better without constructive
suggestions. Hopefully this paper can be understood by the reader. In advance, the
author apologizes if there are less pleasing. Finally, the author says thank you.

Tuesday, October 25th 2022

Group 3

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 TABLE OF CONTENTS

PREFACE .............................................................................................................................. i
TABLE OF CONTENTS .........................................................................................................ii
CHAPTER I ........................................................................................................................... 1
1.1 Background of the paper ......................................................................................... 1
1.2 The purpose of writing a critical book review ........................................................... 1
1.3 The benefits of writing a critical book review ........................................................... 1
1.4 Book identity ........................................................................................................... 1
CHAPTER II .......................................................................................................................... 3
2.1 Summary Book 1 .................................................................................................... 3
2.2 Summary Book 2 .................................................................................................... 3
2.3 Summary Book 3 .................................................................................................... 4
2.4 Summary Book 4 .................................................................................................... 5
CHAPTER III ......................................................................................................................... 8
3.1 Strengths and weaknesses of the book 1................................................................ 8
3.2 Strengths and weaknesses of the book 2................................................................ 8
3.3 Strengths and weaknesses of the book 3................................................................ 8
3.4 Strengths and weaknesses of the book 4................................................................ 8
CHAPTER IV ........................................................................................................................ 9
4.1 Conclusion .............................................................................................................. 9
4.2 Suggestion .............................................................................................................. 9
REFERENCES ................................................................................................................... 10

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 CHAPTER I
INTRODUCTION
1.1 Background of the paper
With the Critical Book task This review (CBR) is one way to train and encourage
interest in learning especially in the field of reading. Not only in just reading, with
this CBR task we also can add our vocabulary skills. Because with this task will be
trained to criticize and review a book. We can also judge and analyze the author's
thoughts from his point of view about the book he is sincere with based on the
knowledge possessed.
The books we reviewed were about receiving guests, polite expressions and
formal letters of which have their respective advantages and disadvantages. In
reading and reviewing these materials, we can find out how to write a good formal
letter, be polite, how to supposed to receive guests and a lot of new knowledge
can be gained in reviewing books. This CBR can also train at once get us used to
reading books and listening to every word listed in it so that it can be understood.

1.2 The purpose of writing a critical book review

1. To find out the contents of the book by making a summary.

2. To find out the advantages and disadvantages of the criticized books.
3. To find out the book author’s thought from their point of view.

1.3 The benefits of writing a critical book review

1. To add insight through the contents of the summarized book.

2. To train and encourage interest in reading
3. To add our vocabulary skills

1.4 Book identity

1. Book 1
- Title : Introduction to Hospitality Global Edition
- Edition :8
- Author : John R. Walker
- Publisher : Pearson Education Limited
- Publication year : 2021
- ISBN : 978-1-292-33029-7
- Chapter :1
2. Book 2
- Title : Modul Pembelajaran SMA Bahasa Inggris
- Edition :-
- Author : Rida Afrilyasanti, M.Pd
- Publisher : Direktorat SMA, Direktorat Jenderal PAUD, DIKDAS dan
DIKMEN
- Publication year : 2020
- ISBN :-
- Chapter :1

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3. Book 3
- Title : Zero to Mastery in Business Communication
- Edition :1
- Author : Kayla Curtis
- Publisher : Vayu Education of India
- Publication year : 2022
- ISBN :-
- Chapter : 11
4. Book 4
- Title : A Handbook for Letter Writing
- Edition :3
- Author : S.C. Gupta
- Publisher : Arihant Publications (India) Limited
- Publication year : 2020
- ISBN : 978-93-5094-730-2
- Chapter : 1 and 3

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 CHAPTER II
BOOK SUMMARY
2.1 Summary Book 1
Chapter 1
The word hospitality comes from hospice, an old French word meaning “to provide
care/shelter for travelers”. The hospitality industry is a fascinating, fun and stimulating
one in which to enjoy a career. We often hear from industry professionals that it (the
industry) gets in your blood, meaning we become one with the hospitality industry.
Hospitality spirit begin with each and every time we have a guest encounter. People
with a spirit are happy to do something extra to make a guest’s experience memorable.
The hospitality spirit means that it is our passion to give pleasure to others and to make
our guests feel great. Everyday we encounter guests who rely on us for service, which
can make or break their experience.
In hospitality industry, we constantly strive for outstanding guest satisfaction, which
leads to guest loyalty and profit. Service are mostly intangible, meaning the guests
can’t “test drive” a night’s stay or “taste the steak” before dining. Now, hospitality
industry is getting revamped because get guest expectations have increase and the
realization is that “we buy loyalty with service”. For success in service, we need to do:
a. Focus on the guest.
b. Understand the role of the guest contract employee.
c. Weave a service culture into education and training systems.
d. Emphasize high touch as well as high tech.
e. Thrive on change – constantly improve the guest experience.
We can all find inspiration from these anonymous words about people who make
our business possible:
a. I am your guest.
Meaning: Satisfy my needs, add personal attention and a friendly touch and i will
become a “walking advertisement” for your products and services.
b. I am sophisticated.
Meaning: My needs are more complex. It is more important to me that you
appreciate my business. When i buy your products and services, i’m saying you
are the best.
c. I am a perfectionist.
Meaning: When i am dissatisfied, take heed. When i criticize your products or
services, i will talk to anyone who will listen.
d. I have other choices.
Meaning: You must prove to me again and again that i have made a wise choice
in selecting you and your company above all others.

2.2 Summary Book 2

Chapter 1
In chapter 1, the material discussed is polite expression. This chapter contains
expressions of offering and how to response.
a. Polite expressions of offering:
- Would you like some help?
- Would you like me to do it for you?
- Would you mind if I carry your bag?
- Could I offer you a help?

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 - Would you like a cup of tea?
- I wonder if I could help you?
- Shall I help you?
b. How to response:

a) Accepting:
- Yes please, I’d love to.
- Thank you.
- Thank you. That would be great.
- Thank you very much.
- Yes, please.

b) Declining:
- No, thank you.
- That’s very kind of you, but ….
- It’s okay. I can do it myself.
- No, thank you. I’m fine.
- No, i can manage it by myself.

2.3 Summary Book 3

Chapter 11
Letters are a very important and effective means of communication. The language
of letters reflects your personality, so choose your words carefully. Sentences in the
letter should be simple and expressive with accuracy and appropriateness.
In formal letters there are parts that must be considered, such as:
a. Layout of a formal letter.
This is the example of formal letter:

b. Formal letter writing rules.

In English there are a number of conventions that should be used when writing a
formal or business letter. Do not to make the letter longer than necessary.
Remember not to use informal language like contractions.

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 a) Address:
- Your Address
- The Address of the person you are writing to
b) Date
You can write this on the right or the left on the line after the address you are
writing to. Write the month as a word.
c) Greeting
- Dear Sir or Madam: If you do not know the name of the person you are writing
to, use this. It is always advisable to try to find out a name.
- Dear Mr Jenkins: If you know the name, use the title (Mr, Mrs, Miss or Ms, Dr,
etc.) and the surname only.
c. Content of a formal letter.
a) The first paragraph should be short and state the purpose of the letter- to make
an enquiry, complain, request something, etc.
b) The middle paragraph of the letter should contain the relevant information
behind the writing of the letter. Most letters in English are not very long, so
keep the information to the essentials and concentrate on organising it in a
clear and logical manner rather than expanding too much.
c) The last paragraph of a formal letter should state what action you expect the
recipient to take- to refund, send you information, etc.
d. Abbreviations used in letter writing.
The following abbreviations are widely used in letters:
a) asap
b) cc
c) enc.
d) pp
e) ps
f) RSVP
e. Outline for a covering letter.
A covering letter is the one that accompanies your CV when you are applying for a
job.
f. Outline for a letter of enquiry.
A letter of inquiry is when you are approaching a company speculatively, that is
you are making an approach without their having advertised or announced a
vacancy.

2.4 Summary Book 4

Chapter 1
Formal letters are written to discuss business, apply for services, and all that is
formal.
a. Main elements of formal letter
a) Senders’ Address
Senders’ address is the mailing address of the sender. It is also known as the
return address as it acts as a backup address in case the letter gets damaged
or unaccepted.
b) Date
Succeeding the space after the return address comes the date on which the
letter is written/sent.
Example:
DD/MM/YYYY: 24th August, 20XX
MM/DD/YYYY: August 24th, 20XX

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 c) Receivers’ address
Receivers’ address is the corresponding address of the person to whom the
letter is being sent. If the letter is being addressed to someone whose title/post/
name of the official and name of the organization is known, then the sender
must start with the receivers’ designation and name of the organization followed
by the building number, street/area, state/town and country (if corresponding
internationally).
d) Subject
A subject determines the purpose of writing in brief. It reference to an earlier
correspondence or to someone with whom the sender is usually in contact.
e) Salutation
The salutation is a customary greeting to the recipient of the letter. It usually
begins with the word ‘Dear’ followed by the title (Ms./Mrs./Mr./Dr.) if known and
the first name of the person.
f) Body
The body is the most important element of the letter. It includes the message
the sender wants to convey. In the formal letter it is best to use short, clear,
logical paragraphs to state your subject. There can be three sub-parts of the
body of a formal letter, an introductory paragraph stating the main point, middle
paragraph justifying the importance/need of writing with supporting points and
a concluding paragraph restating the purpose and requesting for some action.
g) Complimentary Closure
It is a polite way to end your letter with respect. The traditional rule of etiquette
in Britain is that a formal letter starting with ‘Dear Sir/Madam’ must end with
‘Yours faithfully’, while a letter starting with ‘Sir/Madam’ must end with ‘Yours
sincerely’.
h) Signature Line
It is the last part of the letter where the sender signs off with his/her first and
last name.

Chapter 3
A formal letter is a letter written to government officials, business partners,
organizations, etc. to correspond with them regarding issues and concerns related to
the profession or law and order. It includes business letters (from one business
organization to another, to government offices, etc.), a job application (for job
applications, resignations, etc.) formal letter (apology letter, reference or letter of
recommendation and letter to/from staff).
Formal letters are further divided into following categories:
1) Letters to the editor
Letters written to the Editor are generally associated with newspapers or
magazines.
2) Complaints and suggestions letters
A letter of complaint is normally written to deal with a problem situation when
other attempts (phone contacts, emails etc.) have failed to rectify the situation.
3) Letters of application
These are letters written to either make a request or apply for a service.
4) Business letters
A business letter is usually a letter from one company to another or between
such organizations and their customers, clients and other external parties.

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 5) Official letters
These are letters written to/regarding the employees, to file a complaint and to
apologize for something.
6) Miscellaneous
These are written for any special purpose like letter to NGO for help or letter to
school management or letter of enquiry etc.

a. Parts of formal letter

a) Heading
The subject line of a business letter contains the return address with the date
on the last line. Sometimes a line after the address and before the date, fax
number, address email or similar. Usually a line is omitted between the address
and the date.
b) Inside address
This is the address you are sending your letter to. It should be complete and
should include titles and names if you know them. This is always on the left
margin.
c) Use of 'Messrs' (M/s)
Messrs is normally prefixed to a company's name that includes that name(s) of
a person or persons.
d) Subject
It precedes the salutation and is placed in the center of the page. The subject
clearly indicates the purpose of the letter.
e) Body
The body is the main letter. Business letter is usually typed. Depending on the
letter style you choose, paragraphs may be indented. The first line of a new
paragraph is indented in the semiblock style. The block and modified block style
have all lines of the body to the left margin.
f) Complimentary Closure (Subscription)
This short, polite closing ends with a comma. It is either at the left margin or its
left edge is in the center, depending on the style that you use. It begins at the
same column the heading does.
g) Signature Line
Skip two lines and type out the name be signed. This, customarily, includes a
middle initial, but doing it is not necessary.
h) Enclosures
Often some documents are also attached to business letters. A mention of all
these enclosures should be made immediately below the date of the letter,
which is written on the left bottom corner of the letter.
i) Postscript
As far as possible the use of the postscript (PS) should be avoided, as it mars
the beauty of the letter. They are at times used to give prominence to certain
important announcements.

b. Purpose of writing formal letter

The main purposes of writing a formal letter are:
a) to voice your opinion in case of Letter to the Editor.
b) to get your problems addressed.
c) to complain about or against someone. Many complaints are validated by
recording the facts in letters.
d) to place an order, seek information, enquire, send reply, sell products etc.

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 CHAPTER III
DISCUSSION
3.1 Strengths and weaknesses of the book 1

a. Book advantages:
a) The cover page was so interesting.
b) The pages are very interesting and nice.
c) The book containing whole things about hospitality.

b. Book disadvantages:
a) Some of the material was too short.
b) Have no example on the material.

3.2 Strengths and weaknesses of the book 2

a. Book advantages:
a) the material is detailed and easy to understand.
b) equipped with interesting examples and pictures.
c) there are no ambiguous words.

b. Book disadvantages:
a) the text is too long-winded so that it makes the reader easily bored.
b) Some of the pages are not interesting.

3.3 Strengths and weaknesses of the book 3

a. Book advantages:
a) The writing system in the book is neatly arranged.
b) The presentation of the material is quite good, so it is easy to understand.
c) Every material in the book has an explanation.
d) This book also teaches how to write formal letters well, thus helping readers
understand and write letters well.

b. Book disadvantages:
a) Some of the material explained is very short.
b) The cover of this book was not interesting for the reader.

3.4 Strengths and weaknesses of the book 4

a. Book advantages:
a) Attractive cover so that it adds interest to reading.
b) In this book the layout is good so that they are interrelated with one another.
c) Explain the discussion clearly.
d) There is an example for each explanation.

b. Book disadvantages:
a) There are many typos in this book.
b) This book explains the same topic over and over and it makes the reader
bored.
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 CHAPTER IV
CONCLUSION
4.1 Conclusion
Critical Book Review is an activity to criticize books to find out the advantages and
disadvantages of books, both from the systematics of writing, language use, content
and appearance/cover of the book. This is done so that the book that is criticized can
be revised for the better, and so that readers can adjust the book. This activity is also
carried out to train and hone critical thinking skills so that students are able to examine
and understand the entire contents of the book.

4.2 Suggestion
The suggestion from the author of this Critical Book Review is that this book is very
good and useful as a reading/reference resource. The author also realizes that the
Critical Book Review made is still far from perfect. Therefore, the author really hopes
that readers who read this Critical Book Review will provide suggestions or criticisms
in order to motivate the author to make a better Critical Book Review in the future. I
hope this book criticism can help to add insight and knowledge for the readers.

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 REFERENCES
John R. Walker, 2021. Intoduction to Hospitality, Global Edition
Rida Afrilyasanti, M.Pd, 2020. Modul Pembelajaran SMA Bahasa Inggris
Kayla Curtis, 2022. Zero to mastery in bussiness communication
S. C. Gupta, 2020. A handbook for letter writing

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