Prepared by: Noted:

EDNA D. RIVERA and SHIENA S. MANALO JESSICA M. QUIMLAT

Teacher III/ Teacher II Head Teacher III-TLE Department
Subject: TLE 9- FOS Grade& Section: 9- QUARTER 2 Week No. 1
Weekly Home Learning Plan

Day & Learning Area Learning Learning Tasks Mode of

Time Objectives Delivery
TLE 9 Front Read and understand the lesson on page 2-3: Modular
Office Distance
Services • General and detailed steps on how to Learning
QUARTER 2 prepare the reception area to provide better Personal
WEEK 1 1. Identify the ways service for customers as Front Desk submission
on how you can Officer. by the parent
serve customers to the
better as a Front teacher-
Desk Officer. adviser in
Learning Answer Activity 1 on page 3 school
Competency ENUMERATION
• Write down the general steps on how to
LO1. Prepare prepare the reception area for guest arrival
for guest (1-10 items)
arrival

Answer Activity 2 on page 4

CHECKLIST
• Evaluate yourself by completing the self-
2.Recognize the check. After each item, place an X in the
steps in preparing box that best describes your
the reception area accomplishment. If a performance element
for guest arrival. was not applicable, or impossible to
accomplish, place an X in the N/A box (1-
6 items )
Answer Activity 3 on page 5
3. Prepare ROLE PLAY- SCRIPT WRITING
reception area for • Make a role play script that shows how to
service and check prepare the reception area for service and
all necessary all necessary equipment prior to use for
equipment prior to guest arrival. (This will be your
use. Performance Task 1 for quarter 2)
- Use the given Rubric (page 5) as your
guide for writing a script

Note: You can still continue answering your

unfinished activities on Saturday.

➢ LIST OF ACTIVITIES TO BE SUBMITTED

1. Activity 1 – ENUMERATION
2. Activity 2 - CHECKLIST
3. Activity 3 – ROLE PLAY SCRIPT

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 2
Weekly Home Learning Plan

Day & Learning Area Learning Learning Tasks Mode of

Time Objectives Delivery
TLE 9 Front Read and understand the lesson on page 6-7: Modular
Office Distance
Services • Specific ways on how you can serve Learning
QUARTER 2 customers better as a Front Desk officer Personal
WEEK 2 • Things to Consider Prior to Guest’s submission
1. Understand the Arrival by the parent
importance of • Main personnel/department to the
checking and teacher-
reviewing daily adviser in
arrival details prior school
Learning Answer Activity 1 on page 8
to guest’s arrival.
Competency • TRUE OR FALSE
Write the word TRUE if the statement is
LO1. Prepare correct, and write the word FALSE if it is
for guest incorrect. Do this in your
arrival notebook/portfolio. (1-10 items)

2. Explain how to Answer Activity 2 on page 9

allocate rooms in ESSAY
accordance with • Write an essay about the given questions.
guest requirements Each essay should be at least 15 sentences.
and establishment (25 points)
policy and follow up
uncertain arrivals or
reservations.
Answer Activity on page 9
3. Compile and ENUMERATION
distribute accurate • Enumerate the main personnel/
arrival lists to department in a hotel or a resort. (1-10
relevant
personnel/departm
items)
ent.

Notes: You can still continue answering your

unfinished activities on Saturday.
Your notebook/portfolio will be submitted by the
end of second quarter

➢ LIST OF ACTIVITIES TO BE SUBMITTED for WEEK 2

1. Activity 2 - ESSAY ( Write your answer in intermediate paper)
3. Activity 3 – ENUMERATION
4. ASSESSMENT TOOL-(To be submitted, write your answer in given assessment tool paper)

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 3
Weekly Home Learning Plan

Day & Learning Learning Learning Tasks Mode of

Time Area Objectives Delivery
TLE 9 Front Read and understand the lesson on page Modular
Office 11-16: Distance
Services • Personalized service Learning
QUARTER 2 • Important etiquettes to be Personal
WEEK 3 observed upon addressing guest submission
names by the
• How To WELCOME Hotel Guests parent to
1. Understand • phrases that can be used by the the teacher-
Personalized reception when a guest is a adviser in
Service in a check-in school
Hotel • Registration
Industry.
• Guest Registration Procedure:
• Different terms used in guest
reservation.
Learning Answer Activity 1 on page 16-17
Competenc • TRUE OR FALSE
y Write the word TRUE if the
statement is correct, and write the
LO2. word FALSE if it is incorrect. Write
Welcome your answer in your answer
and sheet.(1-10 items)
Register Answer Activity 2 on page 17
Guest 2. Explain the ESSAY
importance of • Why is it important to welcome
welcoming and greet the guest upon arrival
guests properly. in a Hotel? Write your answer in
your answer sheet.(5 points)
• Imagine yourself being in the
3. Show how to actual scenario where the guest is
welcome the approaching into the reception
guests warmly desk. As a Front Office Staff how
and do you welcome the guest warmly
courteously. and courteously? Write your
answer in your answer sheet.(5
points)
Answer Activity 3 on page 18
4. Follow the ENUMERATION
guest • Arrange the steps in
registration processing guest registration
procedure. in proper order. Use letters A-
E.
Answer Activity 4 on page 18
WORD PUZZLE
• Find the ten (10) key terms about
guest reservation in the puzzle.
Note: Activities 3 & 4 will be
answered in your TLE notebook.
 Answer Assessment on page 19-20
Assessment MULTIPLE CHOICE
• Read the statement carefully and
write the letter that describes the
statement in your answer sheet.

Notes: You can still continue answering

your unfinished activities on Saturday.
Your notebook/portfolio will be
submitted by the end of second quarter
➢ LIST OF ACTIVITIES TO BE ACCOMPLISHED for WEEK 3
1. Activity 1 – TRUE OR FALSE
2. Activity 2 - ESSAY
3. Activity 3 – ENUMERATION
4. Activity 4 – WORD PUZZLE
5. ASSESSMENT – MULTIPLE CHOICE
Note: Activities 3 & 4 will be answered in your TLE notebook. Activities 1,2 and
Assessment will be submitted ,write your answers in your answer sheets.

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 4
Weekly Home Learning Plan

Day & Time Learning Area Learning Objectives Learning Tasks Mode of
Delivery
TLE 9 Front Read and understand the lesson on page 23-27: Modular
Office Services Distance
QUARTER 2 • Arrival report Learning
WEEK 4 1.Explain the correct • Stages of check in procedure Personal
enterprise procedures • Escorting a guest submission by
where rooms are not Answer Activity 1 – Review (page 23) the parent to
immediately Word Puzzle the teacher-
available or • There are 10 key terms about guest reservation adviser in
overbooking has school
in this puzzle. Be able to mark it all. (THIS IS
occurred
JUST A REVIEW ON OUR PREVIOUS
TOPIC)
Learning Answer Activity 2 –(page 28)
Competency DO’S and DONT’S
Before answering this activity, make sure to watch
Lesson 1.2 the video (Learn English for Hotel and Tourism:
Welcome and "Checking into a hotel" | English course by LinguaTV -
Register Guest YouTube)
Write the word DO, if the statement is correct and
DONT, if the statement is incorrect.
Answer Activity 3 (page 28-29)
2. Discuss the ENUMERATION
relevant details such • Enumerate the following:
as room -Important details in Receiving the Guest at the
key/electronic cards, Reception (1-6)
guest mail, messages, - Steps in Room Allocation (giving key/electronic
and safety deposit card) (1-7)
facility arrangements - Important details while handling cash deposit/
to guests. payment (1-4)
- Steps in Opening Guest Folio (1-3)
Answer Activity 4 on page 29-30
QUICK WRITES
3. Monitor guest • From a telephone conversation
arrivals and between a front desk officer(FDO) and
discrepancies a client requesting for hotel
between actual and reservation. Be able to make tentative
report expected arrival report.
arrivals.

Notes: You can still continue answering your

unfinished activities on Saturday.
Your notebook/portfolio will be submitted by the end of
second quarter. ANSWER ACTIVITY 1 AND 3 IN
YOUR NOTEBOOK
➢ LIST OF ACTIVITIES TO BE SUBMITTED for WEEK 4
ACTIVITY 2- DO’S and DON’T’S (WRITE YOUR ANSWER AT THE BACK OF WHLP)
ACTIVITY 4- QUICK WRITES (WRITE YOUR ANSWER IN INTERMEDIATE PAPER)

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 5

Weekly Home Learning Plan

Day & Learning Learning Learning Tasks Mode of

Time Area Objectives Delivery
TLE 9 Front Read the objectives on page 32 Modular
Office Read and Study the Lesson on page 32- Distance
Services 34. Learning
QUARTER 2 • Definition and types of guest Personal
WEEK 5 Account submission
• Definition and sample of by the
Departure Report parent to
1. Define guest • Maintain guest information the teacher-
accounts Directory adviser in
and school
recognize the
three types
of guest
account.
Learning Answer Activity 1 on page 34
Competenc • Quick Writes(15 points)
y - What is a guest account? Give
the three types and explain
LO2. their differences.
Generate
and Check
Guest 2. Familiarize Answer Activity 2 on page 35
accounts with the Yes or No
for departure • Write Yes if the information is
Accuracy report used in needed in the departure report
hotels. and No if not.
Answer Activity 3 on page 35
3. Process guest Quick Writes
accounts clearly 1. Detailed guest information
and accurately. directory of dream hotel
2. Sample guest account card

➢ LIST OF ACTIVITIES TO BE ACCOMPLISHED for WEEK 5

1. Activity 1 – Quick Writes
2. Activity 2 - Yes or NO
3. Activity 3 – Quick Writes
NOTE: Answer IPT with English Subject
Note: Activities 1 & 2 will be answered in intermediate paper. Activity 3 will serve as
Assessment tool and will be answered at the back of WHLP.

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 6

Weekly Home Learning Plan

Day & Learning Learning Learning Tasks Mode of

Time Area Objectives Delivery
TLE 9 Front Read the objectives on page 37 Modular
Office Read and Study the Lesson on page 37- Distance
Services 39 Learning
QUARTER 2 • Guest Departure or Check Out Personal
WEEK 6 Procedure submission
by the
parent to
1. Determine the teacher-
the proper adviser in
checkout school
procedures
with guests.

Learning Answer Activity 1 on page 39-40

Competenc SEQUENCING (1-10)
y Direction: Arrange in proper order
LO3: the important steps for guest
Organize check out. Write only the letter of
Guest your answer in a separate answer
Departure sheet.
TLE_HEFS9PR- 2. Recognize the Answer Activity 2 on page 40
IIf-1.3 important WORD PUZZLE(1-5)
things to Direction: Form a word from the
prepare and jumbled letter that refers to important
recover in things to recover and prepare in
processing processing check out.
guest checkout.
Answer Activity 3 on page 41-42
3. Demonstrate Quick Writes
the checkout Directions: As the desk clerk, supply
process with the necessary questions to be asked to
guest clearly, the guest requesting for check out.
courteously and
accurately

➢ LIST OF ACTIVITIES TO BE ACCOMPLISHED for WEEK 6

1. Activity 1 – Sequencing
2. Activity 2 - Word Puzzle
3. Activity 3 – Quick Writes
Note: Activities 1 & 2 will be answered in intermediate paper. Activity 3 will serve as
Assessment tool and will be answered at the back of WHLP.

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department
 ASSESSMENT TOOL in TLE 9 – FOS
Quarter 2 – Week 6
Name: ___________________________ Grade and Section: _____________

ACTIVITY 3- QUICK WRITES

Directions: Below is a conversation between the front desk officer and a client
requesting for hotel check out. As the desk clerk you will be able to supply the necessary
questions to be asked to the guest. Below is an example for you to follow in answering
this activity.

Scene: Mr. Wayne comes to the front desk to settle his account….
FO staff: Greeting the guest and asking his need.
Your answer here: Good day sir? How can I help you?
Mr. Wayne: I would like to advise check out.

FO Staff: Inquire about hotel stay experience.

1. Your answer here: __________________________________________________________
Mr. Wayne: Oh, It was great!

FO Staff: Request to return the room key/key card.

2. Your answer here: __________________________________________________________

FO Staff: Thank you sir. Asking additional charges.

3. Your answer here: __________________________________________________________
Mr. Wayne: No, I don’t have any more consumption.

FO Staff: Asking method of payment.

3. Your answer here: __________________________________________________________
Mr. Wayne: I would like to settle it through cash.

FO Staff: Inquire about additional reservation.

4. Your answer here: __________________________________________________________
Mr. Wayne: I don’t have any plans yet.

FO Staff: Bid the guest farewell

5. Your answer here: __________________________________________________________
Mr. Wayne: Thank you!
Subject: TLE 9- FRONT OFFICE SERVICES Grade& Section: 9- QUARTER 2 Week No. 7
Weekly Home Learning Plan

Day & Learning Learning Learning Tasks Mode of

Time Area Objectives Delivery
TLE 9 Modular
Front ➢ Read the objectives on page 43 Distance
Office ➢ Read and Study the Lesson on Learning
Services pages 43-49 Personal
QUARTER • Overview and Guide to Daily submission
2 Reports by the
WEEK 7 • Prepare and Update Front parent to
1. Define the Office Records the teacher-
different Front • See clearer picture of SAMPLE adviser in
Office Records school
CANCELLATION REPORT
and Reports. after this whlp
Learning Answer Activity 1 on page 49
Competen Definition (1-5)
cy • Explain your understanding
LO4: about the following front office
Prepare reports.
front
office Answer Activity 2 on page 50
2. Identify the Fill in the blanks (1-9)
records Reports that • Fill in the blanks using the
and are relevant to
reports word bank. Decide which word
Front Office in the box that best describes
Desk the sentence.
Operations.
3. Prepare and Answer Assessment on page 8
Update Front Quick Writes
office records • Make a script/ dialogue to the
within given scenario about preparing
designated and updating front office
timelines. records. Emphasize what type
of record you are going to check
and update. Write your answer
at the back of your WHLP.
➢ LIST OF ACTIVITIES TO BE ACCOMPLISHED for WEEK 7
1. Activity 1 – Definition
2. Activity 2 - Fill in the blanks
3. Activity 3 – Quick Writes
Note: Activities 1 & 2 will be answered in intermediate paper. Activity 3 will serve as
an Assessment tool and will be answered at the back of WHLP.

Prepared by: EDNA D. RIVERA Checked by: JESSICA M. QUIMLAT

T III, TLE Department HTIII, TLE Department