Premier Housewares, a UK-based Home Décor Brand, Customer Service / Complaints Resolution Campaign

(Timing: 2:00 pm – 11:00 Pm). Training will be provided.

This role will be 50-50 mix between Customer Services and Project tasks.
Your most important and basic responsibility will be to serve as virtual assistant staff for the UK workforce. You will be trained
and then delegated the tasks to handle regularly given by your UK associates. You will be needed to respond to queries and
complaints from an online portal and resolve tickets as per agreed deadlines. You may well be sometimes directed to deal with
the UK based customers of your UK associates on their behalf to provide better customer experience.

There will be some regular systems entries and documents posting on different portals and systems for different clients of your
UK associates. For example, uploading, downloading stockfeed, sending invoices to customers, finding out the status of a
delivery order, finding out any specific details of a business partner or an item and sending it to the customer or your associates.
Below mentioned responsibilities include daily routine tasks but will not be limited to, tasks will be given as and when required.

Responsibilities:
• Documents postings
❖ Sales ledgers
❖ Sales Orders (Copy from Customer PO, Downloading orders from Customer portals)
❖ Payment, Remittance advices (Entries along with allocations)
❖ Performa and General payments receipts assurance
❖ Sales Ledger Accounts Creation (Customer Profile creations, SO creation etc.)
❖ Purchase ledgers, Creating and updating purchase orders
❖ Supplier invoices
• Responding to Service Calls
❖ Sending invoices
❖ Retrieve and sending statements
❖ Retrieve and send purchase ledgers
❖ Where is my order (retrieve and send tracking info)
❖ Retrieve and provide POD (Proof of Delivery) to requires parties (either UK associates or their customers)
• Documents and Reports Processing
❖ Checking customer orders and finding any discrepancy in orders
❖ Checking and processing Manual EDI Documents
❖ Consignment Stock Reconciliation
❖ Information updates on Customer portals
❖ Data extraction and building reports
• Reconciliations to assure all documents are up to date for any customer.
• Maintaining client records.
• Coordinate with other team members and departments to optimize the warehouse operations.

Requirements and Qualifications:

• Fresh graduates who think they can do this may apply.
• Can do attitude with an appetite to make an impact.
• Prior experience in a UK/US based call center is a must.
• Excellent computer and colloquial English skills required.
• Candidates with Accounting principles/practices exposure
would be preferred.
• Proven ability to meet deadlines and successfully managing
customer relationships.
• Excellent analytical and time-management skills
• Ability to work independently or as an active member of a
team.

The compensation package details are as under:

✓ Candidates may serve probation of 3 months. ✓ Performance bonuses (Annual Appraisals)
✓ Yearly Contract (subject to renewal upon assessments) ✓ Shift: Evenings (2:00 pm – 11:00 am)
✓ Market Competitive Salary + Commissions ✓ Work from Office position.
✓ 5 Days / week

Note:
Freshers and graduate students who have semester break are encouraged to apply!
Read Job description carefully before applying, this isn’t a regular job.
Apply if you can easily commute to this location.
Location: 42 E/1, Ghalib Road, Behind Hafeez Centre, Gulberg 3, Lahore.