Johan Andres Cardona Sarria

Calle 8F # 50 AS 39 Jamundí, Colombia • jcardosarr@gmail.com • +57 3206046513

Summary

Cares about building a true connection with customers by addressing appropriately their needs and concerns from an
understanding on the range of situations and emotions that can affect everyday business transactions. Has a special interest
on communication skills to improve customer relationships and teamwork.

Education

Professional in Social Communication Aug 2016-Nov 2018

Universidad del Valle, Cali, Colombia.

Bachelor’s degree in Literature Feb 2019-May 2023

Universidad del Valle, Cali, Colombia.

Professional Experience

Customer service representative for FedEx Oct 2021– Jan 2023

SITEL DE COLOMBIA, Cali, Colombia
 Offered advice and assistance to customers, paying attention to special needs or wants.
 Answered constant flow of customer calls with minimal wait times.
 Responded to customer requests for products, services, and company information.
 Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
 Tracked customers packaging and assisted customers processing their requests through company's software.
 Scheduled pickups and worked with stations to help shippers with their service requirements.

Furniture finisher Feb 2021 – Oct 2021

DECOLANDIA, Cali, Colombia
 Prepared and retouched furniture finishes before and after paintworks.
 Assisted various levels of hand-made furniture production on a small-scale factory, including piece cutting,
assembly, paintwork and finishing.
 Installed finished furniture at customers locations according to their needs.
 Designed and build custom made small decorative pieces with pine wood and MDF.

Unit still photographer at “Casilda, grito de libertad” Jul 2018 – Sept 2018
DIR. DERVY ARBOLEDA, Cali, Colombia
 Produced photographic and video material throughout the documentary's production phase.
 Assisted at various levels of the shooting phase, including photographic and video edition of the material produced;
assistance to experts during making of scenery, decoration and props; assistance to first and secondary cameraman.

Additional Skills

 Professional telephone attitude, as well understanding in order fulfilment, shipping procedures and
complaint resolution.
 Proficient in MS Office (Word, Excel, PowerPoint) and Adobe (Photoshop, Premiere).
 Fluent in English and Spanish