TRAORE BEMA IBRAHIM BEN ADAMA

Born the 31th March 1983 in Treichville-Abidjan

Ivorian, single and 01 children
E-mail: i_beny@yahoo.fr
Phone number: (00225) 07547600 / (00225) 47478363

NETWORK TELECOM ENGINEER

PERSONAL SUMMARY

 An enthusiastic Telecom engineer with the necessary drive and determination needed to resolve
complex networking issues. Possessing effective organizational skills and excellent working
knowledge of networking technologies and having a commitment to keep up to date with the
latest developments. Experienced in providing motivation, guidance and an up to date
networking consultancy service to both colleagues and clients. Now looking for a new and
challenging Telecom engineer position where I can share my experience to contribute to the
growth of that company.

WORK EXPERIENCE
Apr/2017: Incident Manager at Huawei Technologies

 Ensure post-review of priority 1 incidents

 Chair the incident and problem review meetings
 Follow up defined escalation path when needed, as defined in the escalation policy
 Notify the participants in the Incident Management process when standards and procedures are
not being followed
 Reroute misdirected incidents that have not been handled on time
 Respond to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
 Identify incidents which need special attention or escalation
 Manage major incidents to their resolution respecting the SLA of customer.
 Push the different actors involved in the incidents resolution
 Carries out the Process Manager responsibilities for the Incident Management process

Mar/2016 - Apr/2017: RNOC Front Office Engineer Team Lead at Huawei Technologies

 Closely monitor network alarms (Power failures, BER, LFA, Low/High RSSI …, and down circuit
alarms) to avoid impact on the network's performance
 Provide remote support to on-site engineers and end users/customers during site integration.
 Avoid or minimize 2G/3G/4G/CDMA services interruption by performing level 1 actions (BTS or
cells Lock/Unlock, Reset…)
 Ticket management, troubleshooting and monitoring of the network performance.
 Check network performance before and after every planned works or outages to ensure that
everything gone well.
 Closely watch equipment and servers license validity period.
 Do network’s daily health check.

02 September 2013- 01 March 2016: Network operations center (NOC) technician (Supervising the
equipment of Fixed Network, mobile radio network, internet) at ORANGE Côte d’Ivoire

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 Close monitoring of mobile network alarms (Power alarms, BER, LFA, Low/High RSSI …, and
down circuit alarms) to avoid impact on the network's performance.
 Close monitoring of IP network (CPU loads, inter-router links, routers’ availability…).
 Close monitoring of fixe and core network (Switches, OCB283, MSOFT, MGW…).
 Provide remote support to on-site engineers and end users/customers during site integration.
 Avoid or minimize 2G/3G/4G/CDMA services interruption by performing level 1 actions (BTS or
cells Lock/Unlock, Reset…)
 Ticket management, troubleshooting and monitoring of the network performance.
 Check network performance before and after every planned works or outages to ensure that
everything gone well.
 Closely watch equipment and servers license validity period.
 Do network’s daily health check.
 Support and administrate firewall environments in line with IT security policy

23 October 2012 – 02 September 2013: Trainee Network operations center (NOC) technician
(Supervising the equipment of Fixed Network, mobiles radio network, internet) at ORANGE
Côte d’Ivoire

 Close monitoring of mobile network alarms (Power alarms, BER, LFA, Low/High RSSI …, and
down circuit alarms) to avoid impact on the network's performance.
 Close monitoring of IP network (CPU loads, inter-router links, routers’ availability…).
 Close monitoring of fixe and core network (Switches, OCB283, MSOFT, MGW…).
 Provide remote support to on-site engineers and end users/customers during site integration.
 Avoid or minimize 2G/3G/4G/CDMA services interruption by performing level 1 actions (BTS or
cells Lock/Unlock, Reset…)
 Ticket management, troubleshooting and monitoring of the network performance.
 Check network performance before and after every planned works or outages to ensure that
everything gone well.
 Closely watch equipment and servers license validity period.
 Do network’s daily health check.
 Support and administrate firewall environments in line with IT security policy

Octobre 2011 - March 2012 : Main computer Technician (Atlantique Informatique)

 Set up hardware, install, configure software and drivers

 Maintain and repair technical equipment (e.g. routers, printers, desktops, laptops…).
 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
 Manage security options and software in computers and networks to maintain privacy and
protection from external attacks.
 Perform regular upgrades to ensure systems remain updated
 Troubleshoot system failures or bugs and provide solutions to restore functionalities.
 Arrange maintenance sessions to discover and mend inefficiencies
 Keep records of repairs and fixes for future reference
 Offer timely technical support and teach users how to use computers correctly

August 2010 – october 2010 : Trainee in IT service of SN SOSUCO (Société Nouvelle Société Sucrière
de la Comoé) (Burkina Faso)

 Set up hardware and install and configure software and drivers

 Maintain and repair technological equipment (e.g. routers) or peripheral devices
 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
 Manage security options and software in computers and networks to maintain privacy and
protection from attacks
 Perform regular upgrades to ensure systems remain updated
 Troubleshoot system failures or bugs and provide solutions to restore functionality
 Arrange maintenance sessions to discover and mend inefficiencies
 Keep records of repairs and fixes for future reference
 Offer timely technical support and teach users how to utilize computers correctly

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December 2007 – January 2009 : Trainee in IT service of SACO (Société Africaine de Cacao)
subsidiary of Groupe Barry Callebaut 1st Chocolate maker in the World

 Set up hardware and install and configure software and drivers

 Maintain and repair technological equipment (e.g. routers) or peripheral devices
 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
 Manage security options and software in computers and networks to maintain privacy and
protection from attacks
 Perform regular upgrades to ensure systems remain updated
 Troubleshoot system failures or bugs and provide solutions to restore functionality
 Arrange maintenance sessions to discover and mend inefficiencies
 Keep records of repairs and fixes for future reference
 Offer timely technical support and teach users how to utilize computers correctly

TECHNICAL SKILLS

 Consolidation of data with partners (IHS)

 Monitoring, control and coordination of the actors for the resolution of the incidents on the network
 Ticket management, troubleshooting and monitoring the network performance
 Supervising the equipment of the RAN, IP,CORE, IN, SERVER
 Troubleshooting issues on BTS, BSC and MW Equipment
 Solving remotely issues with OMC-R and 1350 OMS
 Troubleshooting and maintenance escalation
 Sending field technicians on site to solve issues
 Delivering reports to the customer on daily basics
 BTS commissioning and new site integration
 Cells creation and configuration
 Radio channel configuration (create Radio frequency, create Frequency Hopping System, create
TRX, configure Logical Channel, configure TRX Channel Hopping Law, configure TRX)
 Map cell to a BTS sector

EDUCATION / QUALIFICATION

 2016-2019 : Engineering degree in Computer Sciences at ENSIT

 2003-2005 : BTS Telecoms / Two-Year Technical Degree in Telecommunications
 2000-2001 : Baccalaureate option D (French Secondary school diploma)
 1997-1998 : BEPC (General Certificate of secondary Education)

PROFESSIONAL TRAINING

 CISCO (CCNA Certification) is in progress (Obtaining April 2020)

 Design of IT / Telecom Networks and CISCO Routing at OKTO Technologie
 Training / Network Operations and Maintenance Tasks with NetAct (NetAct 16.x) ( Nokia)
 NetAct 16 RAN Fault Management ( Nokia)
 Training Orange CITY / 9400 LTE eNodeB Supervision via 5620 SAM (4G)
 Training 3G DELTA UA7-UA8 (OAM-IP/RAN)
 Training CDMA PDSN ( Packet Data Serving Node) Operation and Maintenance Training
 Migration of servers in environment Windows NT server, Windows 2000 server in Windows 2003
server. SACO (African Society Cocoa)
 Deployment of ERP (Enterprise Resource Planning) in SACO (African Society Cocoa)

LANGUAGES

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 English both writing an oral
 French Native Speaker (Excellent)

ADDITIONAL INFORMATION
 Sports And Leisure: Footing, Basketball, Internet, tourism
 Driving Licence : BCDE.