Huzaifa Khan

Dubai, United Arab Emirates

engr.huzaifak@gmail.com +971583060237

linkedin.com/in/huzaifa-khan-75911879

Summary
Highly motivated and results-driven professional with a passion for new challenges and product launches. Proven
track record in developing and executing successful customer loyalty strategies resulting in a significant increase
in retention. Strong business acumen with extensive experience in building and maintaining critical relationships
with both government and private sector clients. Recognized for being a hard worker who excels in fast-paced,
high-pressure environments.

Experience
Strategic Planning Manager
Industrial Development & Engineering Associates (IDEA)
May 2022 - May 2023 (1 year 1 month)
- Developed and executed a comprehensive sales strategy for new product lines, resulting in exceeding
sales targets by 20%.
- Led cross-functional teams to implement new initiatives and achieve key performance indicators
(KPIs).
- Collaborated with Marketing, Sales, and Operations teams to develop and execute successful
marketing campaigns that drive revenue and customer engagement.
- Oversaw end-to-end supply chain operations, including procurement, logistics, and distribution, to
ensure efficient and effective delivery of customer products and services.
- Collaborated with senior leaders to align strategic objectives with overall business goals and drive
organizational success.
- Created and implemented KPIs to evaluate the performance of strategies and successful initiatives
with
improvement in revenue.
- Implemented strategies and initiatives to reduce operational costs by 10%.
- Achieved a 30% increase in revenue by implementing strategic planning initiatives and fostering the
development of high-performing teams.
- Managed strategic relationships with over 20 large enterprise accounts to drive sales growth in
alignment with the strategic plan.

Lead Business Development

Jaffer Brothers (Pvt) Limited
Jun 2021 - May 2022 (1 year)
- Led product management initiatives for top-tier global brands.
- Traveled extensively throughout Pakistan to cultivate strong relationships with both industry leaders
and customers, leading to increased customer retention and business growth.
- Spearheaded the management of key relationships with both principal partners and vendors in the
project business, significantly contributing to the company's overall success.
- Skillfully presented products to a diverse audience including architects, consultants, contractors, and
clients.

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- Collaborated with cross-functional teams, including product development, marketing, logistics, and
finance, to improve customer satisfaction.
- Conducted market research and analyzed data to identify new business opportunities and stay ahead
of industry trends.
- Managed all aspects of business development for a leading construction material brand, including
sales,
marketing, and customer service.
- Proactively attended conferences, meetings, and industry events resulting in a 10% increase in lead
flow.
- Successfully launched two innovative products into the market, resulting in market expansion and
increased customer engagement.

Assistant Manager E-commerce

Arpatech (Pvt) Ltd
Jul 2020 - Jun 2021 (1 year)
- Acted as the Head of Operations and assistant business unit head, responsible for leading and
managing a team of 20 employees.
- Initiated a Customer Success program, which increased customer retention by 20% and decreased
customer complaints by 30% through personalized support and solutions.
- Collaborated with the marketing team to develop and execute targeted campaigns, that resulting in a
20% increase in online sales.
- Managed cross-functional teams to redesign and implement e-commerce projects, resulting in a 30%
improvement in website conversion rates and customer experience.
- Developed and maintained expenses and revenue to improve profitability, achieving a 10% increase in
net profit margins.
- Conducted market research and analyzed data to identify new business opportunities and stay ahead
of industry trends.
- Led day-to-day operations to ensure seamless e-commerce processes and customer satisfaction.
Implemented an order management system, reducing order processing time by 25% and improving
customer satisfaction.

Deputy Manager Sales

Industrial Development & Engineering Associates (IDEA)
Oct 2017 - Jun 2020 (2 years 9 months)
- Managed a sales team covering government and private sector industries in Petroleum, Sugar, Steel,
and Textile.
- Achieved my goals through effective team management, new business development, customer
facilitation, and managing after-sales activities.
- Conducted market research and analysis to identify potential business opportunities and develop sales
strategies.
- Relationship management with customers, ensuring satisfaction and loyalty.
- Provided technical support to customers, addressing their inquiries and resolving issues.
- Conducted product demonstrations and presentations, showcasing the features and benefits of KSB
Pumps products.
- Managed the sales pipeline, ensuring all leads were followed up and converted into sales.

Sales and Application Engineer

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 Sunlight Pakistan
Oct 2014 - Sep 2017 (3 years)
- Led, designed, and developed lighting projects that resulted in a 40% improvement in sales.
- Conducted business development for LED Lights, Fire Alarm Systems, Public Address systems, and
CCTV.
- Prospected new customers and identified new market segments to increase sales and customer base.
- Provided technical support to customers and stakeholders, ensuring customer satisfaction.
- Demonstrated and presented to customers, showcasing the features and benefits of the product line.
- Developed and maintained strong customer relationships, ensuring customer satisfaction and loyalty.
- Conducted market analysis and research to identify market trends and customer needs.

Education
Iqra University (Official)
Master of Business Administration - MBA, Marketing
2017 - 2020

Iqra University (Official)

Master of Business Administration - MBA, Supply Chain Management
2017 - 2020

Usman Institute of Technology

Bachelor's degree, Electrical and Electronics Engineering
2010 - 2014

Licenses & Certifications

Microsoft Excel - Advance Level with VB Macros - Training Xperts International
Pvt. Ltd.

Diploma in Marketing, Sales, & Distribution Management - Pakistan Institute of

Management (PIM)

Skills
Sales Prospecting   •   Customer Service   •   New Business Development   •   Business Development   •   Sales
Management   •   Reporting & Analysis   •   Procurement   •   Engineering, Procurement, and Construction (EPC)
  •   Microsoft Power BI   •   Contract Management

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