MUHAMMAD RIEFQI Experienced in several big industries, and had facing various people always make me growth

Common with HRIS and ERP System, Mastering Ms. Office, I also have an Strong Interpersonal
PUTRA Skill and Analytical Thinking.

Work experience
Customer Success Specialist English Nov 2022 - Feb 2023
PT. Teleperformance Indonesia, Jakarta
Managing Constraint Focused on US Customer and market
Update and Follow Up Constraint on Company ERP System.
Make sure all constraint solved under Company Standard Operating Procedure.
Personal
Monthly Reporting to Superior due to Constraint Activity.
Address
Jl. Pupan No. 60G RT.010 RW.008, Pondok Dispute Analyst (Return/Refund) Dec 2021 - Sep 2022
Pinang, Kebayoran Lama, Jakarta Selatan PT. Shopee International Indonesia, Jakarta
12310 Jakarta Managing Constraint Focused with Product Issue on Shopee Marketplace.
Phone number Make sure all constraint solved under Company Standard Operating Procedure.
0811334609 Weekly Reporting to Superior due to Constraint Activity.
Email Decide which user (buyer/seller) is entitled to win based on their account history and
riefqi@gmail.com evidence provided
Date of birth
03-09-1996
Customer Service Agent May 2021 - Jul 2021
PT. Transcosmos Indonesia (Tokopedia Project), Jakarta
Place of birth
Jakarta Managing User Constraint on Multiple Source.
Make sure all constraint solved under Company Standard Operating Procedure.
LinkedIn
www.linkedin.com/in/riefqiptr Accomplish all assignment under tight deadline and Pressure.

Internship HR Admin Jul 2019 - Dec 2019

Interests PT. Bank Shinhan Indonesia, Jakarta

Riding and Touring Responsibility with Employe administration on HRIS

Managing Employee attendance and Variable Earnings.
Screening and make an recommendation for prospect Candidate
Languages Responsibility for Employee administration in Intercompany or subsidiary promotion and or
English mutation

Education and Qualifications

Bachelor Degree of Psychology Sep 2014 - Jun 2019
Universitas Persada Indonesia Y.A.I, Jakarta
Majoring on Developmental Psychology
Focused on Social Psychology
With GPA 2.96

Skills
Ms. Office
Salesforce
Zendesk
Armes HRIS

Achievements
Best Agent Return Return (Skill Revamp) in 2 months with no case finding.

Certificates and Seminars

Peserta Strategi Pemasaran dalam Era Milenium dan Era Generasi 4.0 (2018)
Peserta Pelatihan Satuan Tenaga Relawan ILMPI (2015)
Peserta Pelantikan Satuan Tenaga Relawan ILMPI (2015)