Teaching Date and Time:

Grade Level: Grade 12

Learning Area: TVL - HE
Semester: 1st

Daily Lesson Plan

I. OBJECTIVES
The learners demonstrate understanding of receiving and processing
A. CONTENT STANDARD
reservations
B. PERFORMANCE
The learner should be able to independently receive and process reservations
STANDARDS
C. MOST ESSENTIAL The learner illustrates the process of receiving reservation requests.
LEARNING COMPETENCY TLE_HEFS9-12RR-Ia-1
The learner should be able to:
D. UNPACKED a. Identify types of room reservation and its distribution channels;
MELC/LEARNING b. Recognize the different distribution channels of hotels and;
OBJECTIVES c. Analyze the advantages of each type of reservation and
distribution channels.
II. CONTENT RESERVATION
III. LEARNING RESOURCES
A. Reference
I. Grade 12 Front Office Services NC II
1. Textbooks
II. TVL-HE - Front Office Services Quarter 2 - Module 1
2. Other sources
IV. PROCEDURE DEVELOPMENTAL ACTIVITIES
A. Reviewing previous lesson or Preliminary Activities:
presenting the new lesson 1. Opening Prayer
2. Checking of Attendance
3. Setting of Classroom Standards

ELICIT
Activity 1: KWL Chart
Direction: Recall the previous lesson and answer the table below using
the guide questions.

THE LODGING INDUSTTRY

What I KNOW I WANT to know I LEARNED

Let the students share on what they wrote on the chart.

After answering the first to two columns (What I KNOW and I WANT to know),
the teacher will answer questions in the second column (I WANT to know) and
the teacher should allow an open discussion. Then let the students finish
answering the last column.

Guide questions:
1. What do you already know about the topic?
2. What do you want to know?
3. What have you learned?
B. Establishing a purpose for the ENGAGE
lesson Activity 2: JUMBLE LETTERS
Direction: Arrange the following words correctly using the clue provided.

Risorvateen 1. It is an act of reserving something, such as an

appointment, a court date, a seat on a plane, or a room
in a hotel.

2. It is the action of canceling something that has been

arranged or planned.

3. It refers to the practice of taking more reservations

then there are rooms available.

C. Presenting examples/ instances The teacher will present an example of different room reservations and
of the new lesson. their distribution channels.

Guide Questions:
1. What can you say about the picture?
2. Have you ever booked one in a distribution channels of a hotel?

D. Discussing new concepts and EXPLORE

practicing new skills #1 Activity 3: GALLERY WALK
Proceed to the stations you were assigned, search and discuss within
your group the information from the station. Then, right after five
minutes proceed to the next station.
Answer the following questions given in every station.
E. Discussing new concepts and
GROUP TOPIC
practicing new skills #2
(Station)
BLUE Reservation Key 1. Cancellation
(Bing) Terms 2. Double occupancy
3. Group
4. Guaranteed booking
5. Guest
6. FIT
7. GIT
8. Overbooking
9. Room blocking
10. Sold out
11. Single occupancy
12. Wait-list
RED Types of Reservation 1. Guaranteed/confirmed
(Tiktok) booking
A. Credit card
B. Pre-payment
C. Advance deposit
D. Travel agents
E. Corporate
2. Non-guaranteed or non-
confirmed reservation
GREEN Hotel Distribution 1. Travel agents

F. Developing mastery (Leads to
Formative Assessment)
(Instagram) Channels 2. Tour operators
3. Central reservation office
4. Free individual traveler
5. Company
6. Groups
7. Embassies and consulates
8. Government offices
9. Meetings/Incentives/
Conference/Event
10. Referral Hotels
11. Group Reservations
EXPLAIN
The teacher will present the lesson through a PowerPoint Presentation
Reservation Key Terms
Cancellation A reservation that was confirmed by the guest but
was eventually withdrawn prior to guest’s arrival
date
Double Occupancy Two guests staying in a room
Group A group of people, 15 members or more
Guaranteed Booking A room booking that has been confirmed by the
guest in writing and is usually paid in advance
Guest Client of the hotel
FIT Free Individual Traveler and refers to an
independent guest who do not use the services of a
travel agent or middle person
GIT Group Inclusive Travel and it means a travel
program for a group of at least five persons that
includes special fare and specific requirements
Overbooking Booking a room beyond hotel capacity
Room blocking Blocking a room in the reservation chart
Sold-out A status in which all rooms in the hotel are sold out
Single Occupancy One guest is staying in a room
Wait-list A guest waiting for a room booking confirmation
Types of Reservation
Guaranteed or This type of reservation assures the guest a room is
Confirmed available for him/heart he time of the arrival. However,
reservation hotels require to guarantee the booking. In this case, the
room revenue is secured even if the guest failed to check
in other booking becomes a “no show”
Advance payment can be made in the following variations:
A. Credit Card - the guest provides their credit card details
 to guarantee the reservation
B. Pre-payment - a full payment of the room rental to the
property in advance
C. Advance deposit - it is another assurance for reserving a
room, which usually covers at least a one-night stay
D. Travel Agents - many travel agents sign agreements
with hotels to ease the process of making reservation for
their guests.
E. Corporate - many business hotels give credit facility to
selected corporate accounts that can guarantee a certain
number of room nights production in a year
Non-guaranteed This is the type of booking in which guests did not secure
or non- their room booking through credit card payment or
confirmed advance deposit. Under this type of reservation, the hotel
reservation agrees to hold the room until a certain time, depending on
the hotel policy.

Distribution Channels
Travel Agents Are professionals who assist individuals or groups in
planning and arranging their travel needs. They provide
personalized service by researching, sourcing, and
booking flights, accommodations, and other travel
services based on the client's preferences and budget.
Tour Operators A business that typically combines and organizes
accommodations, meals, sightseeing and transportation
components, in order to create a package tour
Central Are centralized locations where customers can make
Reservation reservations and inquiries for various services. These
Offices offices are typically set up by companies in the travel and
hospitality industries, such as hotels, airlines, and car
rental agencies.
Free Individual A person who travels completely independently and free
Traveler of a tour operator and travel agency assistance
Company Most business travelers do not have time to make their
own reservation. As such, many companies assign a
representative to handle all travel requirements of their
traveling stuff.
Groups Another source of reservation comes from different
groups such as business organizations, medical
associations and trade organizations. They regularly hold
meetings, seminars and conferences.
Embassies and Other profitable sources of hotels revenue are embassies
consulates and consulates. Diplomatic and political officials
consistently travel throughout the year (Andrews,2013).
Government Senior Government officials and guest make their own
offices reservation in a hotel, making this sector a good source of
revenue
Meetings/ This is a lucrative market to target for big hotels with
Incentives/ convention and banquet facilities. This market will boost
Conference/ up not only room revenue but also convention, food and
Event beverage and other non-room business areas.
Referral Hotels Some independent hotels cannot accommodate a large
number of guests and they often lack facilities that can
cater to a large number of guests (Andrews,2013).
Group A type of reservation done by a group of 15 people or
Reservation more. Since the volume of business is high, the property
offers a special rate for this kind of booking. Oftentimes,
group booking are tour packages arranged by a travel
agencies or tour operators and the booking include meals,
 transportation, airline tickets and sightseeing tours.
ELABORATE
Activity 4. Brain Storming
Work by pair
Direction: Discuss and answer the following questions. Then, share your
thoughts to your classmates.

1. Identify at least two scenarios where knowledge of room reservations

G. Finding practical and distribution channels are necessary.
applications of concepts and
skills in daily living 2. As a traveler, how can you apply these concepts when planning for
personal trips or events?

3. Give a reflection about the lesson and identify any connections to the
other aspects of the front office services industry.

Let the students answer the questions:

H. Making generalizations and 1. Do you dream of working as a front desk officer someday? Why?
abstractions about the lesson 2. As a student, what do you think is the significance of the front office
services in the lodging industry?

I. Evaluating Learning EVALUATE

Direction: Read the following statement carefully. Choose the letter that
best describes the statements.

1. It is the process of booking rooms in advance to ensure that guests will

have available rooms for them.
A. room cleaning
B. room reservation
C. cancellation
D. overbooking

2. What type of reservation assures the guests that a room is available for
them at the time of arrival?
A. extra room
B. confirmed reservation
C. non-guaranteed reservation
D. sold out

3. A type of hotel distribution channels that is a “one-stop--shop” for the

customers concerns.
A. central reservation office
B. front desk
C. travel agents
D. travel agency

4. Which of the following statement is TRUE?

A. Distribution channels are not marketing channels of hotels
B. Room reservation guarantee a room for guest when they arrive
C. Reservation is use buy a hotel room
D. Hotels generates revenue through overbooking.
 5. Why is it important to be familiar with the terms used in hotels related
to reservation?
A. To help ensure that the reservation process runs smoothly.
B. To help ensure that the reservation process runs roughly.
C. To help ensure that the reservation process runs slowly.
D. To help ensure that the reservation process runs fast.

J. Additional activities for
application or remediation
EXTEND
Assignment:
Research and investigate emerging trends in room reservations and
distribution channels in the hospitality industry.
Guide questions:
1. What is the common distribution channel/room reservation used
by guests?
2. Does this trend give more opportunities to guests to select a
hotel for reservation? Why?

V. REMARKS
VI. REFLECTION
A. No. of learners who earned 80% in the
evaluation.
B. No. of learners who require additional
activities for remediation who scored below 80%.
C. Did the remedial lessons work? No. of learners
who have caught up with the lesson.
D. No. of learners who continue to require
remediation.
E. Which of my teaching strategies worked well?
Why did this work?
F. What difficulties did I encounter which my
principal or supervisor can help me solve?

G. What innovation or localized materials did I

use/discover which I wish to share with other
teachers?
Prepared by: Checked by:

JESSICA A. EVANGELISTA RESVE M. SAEL

TII School Principal II

Noted by:

JULIA R. OIDI EdD

Public Schools District supervisor

Rubrics for Internet Surfing Activity

Points
Components Score
15 10 5

All information is not

Information are
Some information is not totally accurate,
Content accurate and
accurate and appropriate. appropriate and
appropriate.
effective.

The students work together The students are

The students are
several times in the activity. seldom working
working together from
Collaboration At some point, the other together and at some
the start of the activity
students did not work point, argued with each
up to the end.
together, other.
The purpose and focus The purpose and focus
The purpose and focus are
Presentation are clear and are totally not clear and
not so clear and consistent.
consistent. consistent.

Total Score: