PROVINCIAL DISASTER AND RISK

REDUCTION AND MANAGEMENT OFFICE

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Technical Assistance
Refers to request for DRRM-CCAM services such as training/lecture on disaster risk
reduction and climate change adaptation and mitigation, and information and communication
(IEC) campaign on DRRM-CCAM that are pre-scheduled.

Office or Division: Provincial Disaster Risk Reduction and Management office -

Administrative and Training Division
Classification: Simple
Type of Transaction: External and Internal
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Request Letter Public
 Training Request form PDRRMO
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Send letter of 1.1 Receive letter of None 2 minutes Mary Ann E.
request for request for technical Castro
DRRM-CCAM assistance
related technical
assistance thru
email or walk-in
clients
1.2 Evaluate None 5 minutes Ronito S. Hina –
request for technical A&T Division
assistance by the Verdick P. Idanan
concerned division – R&P Division
Mark Josepf G.
Bawalan – O&W
Division
1.3 Recommend for None 5 minutes Ronito S. Hina/
approval Mary Ann E.
Castro
Administrative &
Training Division
1.4 Approved None 2 minutes Ms. Eloisa G.
Request Rozul
Department Head
1.5 Notification None 5 minutes Mary Ann E.
Castro
1.6 Endorsement None 5 minutes Mary Ann E.
Castro
TOTAL 24 minutes

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 Non- Emergency Services
Requests for EPR services such as ambulance transport outside CALABARZON; medical
stand-by, that are pre-scheduled.

Office or Division: Provincial Disaster Risk Reduction and Management office – Operations
and Warning Division
Classification: Simple
Type of Transaction: External and Internal
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Request Letter Public
 Non- Emergency Request form PDRRMO
(NERF)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit a 1.1 Receive letter of None 1 minute Administrative Staff
letter of request request from the Special Operations
thru walk-in/ Admin & Training Officer II
electronic mail/ Division LDRRMO III
facsimile
1.2 Record the None 5 minutes Special Operations
pertinent Officer II
information in the LDRRMO III
Non- Emergency
Request Form
(NERF)
1.3 Evaluate the None 3 minutes Special Operations
request; Verify the Officer II
availability of LDRRMO III
schedule in the
Schedule
Monitoring Record
(SMR)
1.4 recommend for None 1 minute LDRRMO III
Approval
1.5 Assigned None 2 minutes Administrative Staff
Personnel; Record Special Operations
Schedule in SMR Officer II
LDRRMO III
1.6 Approve the None 1 minute Ms. Eloisa G. Rozul
request Department Head/
Authorized personnel
2. Notification of 2.1 Notify client of None 1 minute Administrative Staff
approved letter the approved letter
of request request
2.2 Endorse the None 2 minutes Administrative Staff
NERF and the letter
of request to the
concerned
personnel
2.3 Concerned None 1 minute Administrative Staff
personnel to
acknowledge the

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Office or Division: Provincial Disaster Risk Reduction and Management office – Operations
and Warning Division
Classification: Simple
Type of Transaction: External and Internal
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Request Letter Public
 Non- Emergency Request form PDRRMO
(NERF)
NERF and the letter
of request
2.4 Deliver/ perform None Assigned personnel
the requested
service
3. Evaluate the None 2 minutes Assigned personnel
service
rendered
Total 19 minutes

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 Emergency Services
Refers to request for EPR services to address sudden crisis that must be dealt with urgency.

Office or Division: Provincial Disaster Risk Reduction and Management office – Operations
and Warning Division
Classification: Simple
Type of Transaction: External and Internal
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Reported emergency Incident Public
 Emergency Medical Response Form (EMRF) PDRRMO
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Report 1.1 Receive report of None 1 minute Communications
emergency emergency incident Officer on duty
incident thru a
phone call/ short
message
service/ walk-in
1.2 Record the pertinent None 2 minutes
information in the Emergency
Medical Response Form
(EMRF) & Emergency
Response Logbook
1.3 Endorse the EMRF to the None 1 minute
attending emergency
response team
1.4 Emergency Response None 5 minutes Emergency
Team to depart from the office Response Team/
with appropriate PPE’s as Assigned
applicable Personnel
1.5 Respond to the None
emergency incident
1.6 Return to OpCen None
1.7 Generate and submit the None 5 minutes Emergency
accomplished EMRF to be Response Team/
acknowledged by the Assigned
Department Head Personnel;
Department Head

1.8 File the EMRF None 1 minute Nurse 1

Total 15
minutes

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PROOF OF POSTING

Provincial Disaster Risk Reduction and Management Office Citizen’s Charter Posted
at the Office Entrance

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COMMUNICATION PLAN

The Provincial Disaster Risk and Management Office (PDRRMO) Communication Plan is a
tool that will make it possible to reach stakeholders, the media and others. This will help map
out PDRRMO image and raise the profile of the office in the province over time. This will help
facilitate effective and coordinated communication between all PDRRMO clienteles.

The PDRRMO audiences are the stakeholders and all PDRRMO personnel.

The purpose of the Communication Plan includes:

1. To promote the Provincial Disaster Risk and Management Office (PDRRMO);

2. To develop relationships between stakeholders and the PDRRMO;
3. To provide accurate and timely emergency information and response
4. To build trust and respect of the public

The following services are provided:

1. Technical Assistance (Training, Talk, Workshop, Seminar, Drill, Simulation)

2. Emergency Services [Vehicular Accident, Natural disaster response (typhoon, flood,
volcanic eruption, earthquake, among others), Fire, Mass Casualties Accident, Police
Related Incidence with casualties]
3. Non-Emergency Services (medical standby, transport of patient, transport of medical
supplies, disinfect and misting procedures, distribution of emergency supplies like “E-
Balde” and Rice in partnership with other department/s, etc.)

Aside from the Citizen’s Charter posted in the Office premises, the PDRRMO Ways for
Communication to the clienteles list:

1. Social Media (Facebook Page “Cavite Pdrrmo”)

2. SMS
3. IEC (Talks, Trainings, Workshops, Seminar, Drills, Simulations, Tarpaulins, Flyers,
etc.)
4. Hotline (phone inquiries)
5. Presentations (Modules for Basic Life Support and Standard First Aid)

CONTACT INFORMATION

Office Address Contact Information

Provincial Disaster Risk 2nd Floor, Provincial Capitol Telephone Nos.: 424-0203 /
Reduction and Building 419-1652
Management Office Provincial Capitol Compound Mobile Phone Nos.:
(PDRRMO) Trece Martires City, Cavite 09178588263/09190616584
Email:
cavitepdrrmo@gmail.com

PDRRMO Operation Cavite Provincial Capitol, (046) 419 1652

Center Trece Martires City

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