Input: Customer Approach

Collect Basic Information:

a-Name, employee id, Residence Type, Contact Number, Email
b-House Bill, Address, House Ownership
Prepare Preliminary Proposal
a-Data Should cover the issue raised by client, and our solutions for the issue.
b-Prepare sizing base on the basic information

Prepare 2nd Proposal After Site Visit ( If required )

a-Data should be based on the Site visit Form
b-Prepare the final proposal & site visit report
c-Any remarks of issue should the installation proceed to be notes in the form

Drawing and SLD

Drawing and SLD request

 Customer sign Drawing and SLD page

Input: Customer Confirmation

Payment Option :
a-Customer Confirmation
 Cash/Online Transfer
 IPP
 Financing
b) Prepare Invoice
Cash
 Rm500 upon Acceptance
 90% - Upon NEM Approval
IPP
 Rm500 upon Acceptance
 90% Credit Card Upon NEM approval
Loan
 Rm500 Upon Acceptance

(Refund when NEM reject)

Finance:
a-Submit (h.) to finance, request 10% Deposit Invoice request to Finance (finance@hdsolar.my)
b-Email Invoice to client, collection receipt/proof of payment from client
c-Should b. unavailable, request for Date, Time, Amount of Payment made by client for cross check purpose
d-Email Receipt to client, collect and safe file above under (Before Installation-Documentation-Bill)

Application - Sales:
a-Documentation: safe file under (Before Installation-Documentation-Submission)
a. Owner Identification Card
b. 18+ Old Resident of the House
c. 3 Month TNB Bill
d. Quit Rent/ Assessment Tax (same name as owner)
e. House S&P (should d. not available)
f. Welcome Letter (should c. is newly registered)
g. HD Solar NEM Application Form
h. HD Solar Agreement T&C
i. SEDA Form
j. TNB Application Form
k. NEM Rakyat Contract
l. Employee Offer Letter or Support Letter

b-Request running number from Project Executives (project@hdsolar.my)

Engineering:
a-Submit Photo and Video of site visit to Engineering (engineering@hdsolar.my) for SLD & Schematic Drawing
b-Discuss with Engineering for the cable route recommendation *Acknowledge signature by client*
c-Submit file discussion under (after installation-documentation-NEM Certificate & SLD Drawing)
Procurement & Project:
a-Submit SLD, Schematic & Cable Route engineering to Procurement for installation purpose. Submit Balance of
Material Request to (procurement@hdsolar.my)
b-Book Panel & inverter
c-Pre Book-Date of Installation with Project Executives (project@hdsolar.my)

Input: Approval of NEM

Sales:
a-Collect NEM Certificate from RPVSP
b-Prepare TNB Meter Change Documentation as follows:
1. Borang G
2. Borang H
3. T&C NEM SEDA
4. Work Done Report
5. TNB Meter Photo (With Clear ID. Number)
6. TNB Meter Change Request
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c-Submit document under file (After Installation-Documentation-NEM Certificate & SLD Drawing, TNB Meter Change)
d-Email SLD, Schematic, Cable Route & NEM Certificate to client for acknowledgement. *Acknowledgement Letter*
Finance:
a-Submit 80% Invoice request to Finance (finance@hdsolar.my )
b-Email Invoice to client, collection receipt/proof of payment from client
c-Should b. unavailable, request for Date, Time, Amount of Payment made by client for cross check purpose
d-Email Receipt to client, collect and safe file above under (Before Installation-Documentation-Bill)
Engineering:
a-Submit SLD, Schematic & Cable Route engineering to Procurement (wikko@hdsolar.my) for installation purpose
*Should Any Amendment Occur*
Procurement & Project:
a-Check BOM with Procurement in regards of any amendment. Check Inverter and Panel booking update.
c-Confirm Date of Installation, Sky lift, Mobilization of Team with Project Executives (project@hdsolar.my)

Input: Installation Process

Sales:
a-Prepare work done report & Customer Satisfaction Report
b. Submit document under file (After Installation-Documentation-Others)
c. Collect Progress photo at Installation Update Group
d. Submit Photo under file (After Installation-Photo-Marketing, T&C)
e. Submit TNB Meter change documentation and photo to RPVSP
Engineering:
a-Submit Panel, Inverter, & Cable Route photo to Engineering (engineering@hdsolar.my) for installation update purpose
*Should Any Amendment Occur*. As If Drawing
Procurement & Project:
a-Check Delivery order (DO) with Procurements (procurement@hdsolar.my )
b-Confirm Sky lift, Mobilization of Team with Project Executives (project@hdsolar.my)
Installation Team:
a-Collect Serial Number of Inverter, Panel & WLAN Dongle
b-Submit Photo required on Work Done Report

Input: TNB Meter Change

Sales:
a-Submit TNB Meter Change Documents & Photo to RPVSP
b-Collect confirmation of TNB Meter Change (TNB Welcome Letter) from RPVSP
c-Submit document under file (After Installation-Documents-TNB Meter Change)
Finance:
a-Submit 10% Final Invoice request to Finance (finance@hdsolar.my )
b-Email Invoice to client, collection receipt/proof of payment from client
c-Should b. unavailable, request for Date, Time, Amount of Payment made by client for cross check purpose
d-Email Receipt to client, collect and safe file above under (Before Installation-Documentation-Bill)
Engineering:
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a-Update SLD, Schematic & Cable Route engineering to Engineering (engineering@hdsolar.my ) for as if drawing
purpose *Should Any Amendment Occur*
Procurement & Project:
a-Check Inverter and Panel serial number for Procurements (procurement@hdsolar.my )database purpose.
b-Postmortem of Installation with Project Executives (project@hdsolar.my)

Input: Handover
Sales:
a-Prepare documentation as follows:
1. Project Details
2. Photo of Panel & Inverter
3. NEM Certificate
4. NEM Welcome Letter
5. NEM Rakyat Contract
6. System O&M
7. Engineering Drawing
8. Product Data Sheet
9. Proof of Payment (Invoice & Receipt)
10. HD Solar Terms & Conditions
b-Print documents for handover to client purpose
c-Submit documents under file (After Installation-Documents-Handover)
d-Set 3 Month in schedule for customer feedback update & TNB Bill tracking for performance purpose.
e-Submit Customer Feedback and TNB Bill for performance report.
Finance:
a-Request invoice/receipts from Finance (finance@hdsolar.my) should any of it incomplete.
Engineering:
b-Request Engineering, SLD and Cable route documents from Engineering (engineering@hdsolar.my) should any of it
incomplete
Procurement & Project:
a-Request Handover Letter from Project Executives (procurement@hdsolar.my) with signature of Sales Manager.
b-Handover all documents to Project Executives (Boustech) for safekeeping purpose.

2 hand Marketing
a-Get consent for Site Visit photo to be use as part of 2 nd Hand Marketing
b-Data for marketing to be submitted via Head of Marketing for flyer process
c-Flyer to be passed on 2nd Visit

Input: Operation & Maintenance

Sale:
a-Compile O&M Photo and Form in O&M Report
b-Submit the file under (After Installation-Documents-O&M)
Engineering:
a-Request Engineering, SLD and Cable route documents from Engineering (procurement@hdsolar.my) should any of it
incomplete

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Procurement & Project:
a-Request O&M date via Project Executives (project@hdsolar.my)
b-Confirm client availability on the date given and prepare O&M Form for installation team.
c-Collect photo and O&M Form for safekeeping purpose.

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