STUDENTS GREVIANCE REDRESSAL

SYSTEM

Anjalikrishna K
September 24, 2023
College of Engineering Cherthala
S3 MCA
Roll No. 9
Table of contents

1. Introduction

2. Objectives

3. Existing system

4. Proposed System

5. Conclusion

1
Introduction
Introduction

• Student satisfaction is a major concern for any educational institute.

However, many a time the students fail to express their concerns
issues or fail to reach out for proper support from the organization.
• Neither is there any system to address the conflicts or issues faced
by the students. This eventually leads to students’ dissatisfaction.
• The students can lodge their complaints through this system which
will be redressed by the institute

2
Objectives
Objectives

• To maintain a fair, unbiased, and consistent system for redressal of

various issues faced by the students.
• To ensure strict confidentiality so that students approach the
Grievance Redressal Cell without the fear of any vindictive activity.
• To ascertain that immediate suitable actions are taken by addressing
the faculty or by requesting the management depending upon the
nature of the grievance.

3
Existing system
Existing system

• Receiving Grievances Channels for Grievance Submission: Students

have several channels through which they can submit grievances,
offering flexibility and accessibility. These channels include:-
• Online Portal
• In-Person
• Email
• Documentation:-This documentation includes essential information
such as the nature of the grievance, date of submission, and the
contact information of the student.
• Initial Review
• Formal Investigation (if needed)
• Decision and Resolution
• Records and Reporting
• Continuous Improvement
The existing system lacks transparency and often leads to lengthy
resolution times, causing frustration and mistrust among students.
4
Proposed System
Proposed System

• Receiving Grievances
• Unified Online Platform
• Real-time Updates
• Efficient Formal Investigation (if needed)
• Digital Evidence Collection:-investigations will be facilitated through
a secure digital environment, allowing for the efficient gathering of
evidence, interviews, and hearings.
• Detailed Communication: The proposed system will automatically
generate detailed communication to students regarding the
committee’s decision and resolution, including reasons for the
decision and any actions to be taken.
• Comprehensive Analytics: The system will provide comprehensive
analytics and reporting tools to identify trends, track resolution
times, and generate reports for administrative purposes.
• Enhanced Records and Reporting
• Comprehensive Analytics

5
Conclusion
Conclusion

Grievance redressal system highlights our dedication to creating a more

efficient, transparent, and student-centric process. The proposed system
is designed to empower students, facilitate quicker resolutions, and
contribute to the overall enhancement of the educational experience
within our institution.