Crew Member Evaluation

Employee Evaluation Data Number 28806048

813191 Evaluation Type END OF CONTRACT Evaluation Form F&B ATTENDANT
SETYAWAN AGUS From Date 28/03/2020 Status Shared with Employee
F&B ATTENDANT To Date 10/04/2020 Reason END OF ENGAGEMENT

Employee Evaluation Data Contract

Seniority in the Company (years) Evaluation Date 15/04/2020 Contract Start 23/10/2019
Seniority in the Position (n° of contracts) Approval Date 08/04/2020 Contract End 19/06/2020
Birth: 20/08/1997 at SRAGEN Fiscal Year 2020 Company CSCS

Evaluator Approver Embark/Disembark Data

KARA SULEYMAN MARINO PASQUALE FORTUNA - 23/10/19 - CIVITAVECCHIA
2ND MAITRE D'HOTEL 1ST MAITRE D'HOTEL FORTUNA - 16/04/20 - BRINDISI
770459 99-783797

ITEMS BEHAVIOURS DESCRIPTION EVALUATION

Not To be Good Excellent

adequate improved

Entrepreneurial spirit • Deals carefully with available resources, understanding their financial X
value
• Is able to deliver his/her daily tasks according to department goals X

• Is aware of cross-functional factors that impact on his/her work X

• Is aware of the impact of his/her work on Company reputation X

RESULT ORIENTATION • Completes tasks on time and keeps track of his/her progress against X
deadlines
• Plans ahead, when possible, and works efficiently X

• Takes responsibility for his/her work in achieving results X

• Works proactivly and is solution oriented on assigned targets to exceed X

expectations

H.E.S.S. • Creates a transparent culture where people are trusted and listened to in X
terms of HESS reporting
• Has a deep knowledge of HESS standards and ensures his/her X
collaborators understand the full impact of their HESS behavior on
colleagues and guests
• Is able to fulfill his/her HESS duties in their entirety X

• Never compromises on HESS both shipboard and shoreside, being a X

safety leader
• Promotes and supports the open HESS culture in his/her team and with X
other departments

INNOVATION 2015 • Gives ideas and suggestions for continuous improvement X

• Makes use of time for working on enhancements X

• Shares his/her ideas with others X

• Understands innovation, initiates and drives it in his/her working area X

SERVICE & QUALITY • Adheres to the standards of service in his/her department X

Printed on: 15/04/2020 1

 Crew Member Evaluation
Employee Evaluation Data Number 28806048
813191 Evaluation Type END OF CONTRACT Evaluation Form F&B ATTENDANT
SETYAWAN AGUS From Date 28/03/2020 Status Shared with Employee
F&B ATTENDANT To Date 10/04/2020 Reason END OF ENGAGEMENT

ITEMS BEHAVIOURS DESCRIPTION EVALUATION

Not To be Good Excellent

adequate improved

SERVICE & QUALITY • Cares about Guests/clients needs and exceeds in service and customer X
satisfaction
• Cares for the brand reputation in everything he/she does X

• Guarantees high quality standards living the service culture X

CHANGE • Has an optimistic outlook towards work and challenging tasks X

• Reacts positively to change X

• Remains focused on work when under pressure or facing uncertainty X

• Supports the implementation of change X

COOPERATION • Builds and maintains a personal network X

• Communicates in a clear and understandable way X

• Interacts in a diverse team X

• Works effectively in a team and encourages team work X

ETHICS • Acts in a respectful manner and treats people equally X

• Adopts an ethical approach in line with Company values X

• Always complies with Code of Business Conduct & Ethics and X

Corporation standards
• Creates an environment of trust and lives an open feedback culture X

ROLE SPECIFIC F&B • During the service brings to the Galley area all the materials for washing, X
ATTENDANT facilitating the process by arranging them according to instructions received
and bring back to the waiter stations.
• Minimizes waste of consumables and loss & breakage of endowments, X
with particular
attention to food spoilage
• Picks up and delivers food and beverage during the service periods from X
the galley to
the dining room.
• Refills buffet lines and beverage stations. Takes care of tools and utensils X
to provide
and guarantee service as per standards
• Sets up and cleans the assigned area to guarantee the compliance to the X
PHS
procedures and service standards.

Printed on: 15/04/2020 2

 Crew Member Evaluation
Employee Evaluation Data Number 28806048
813191 Evaluation Type END OF CONTRACT Evaluation Form F&B ATTENDANT
SETYAWAN AGUS From Date 28/03/2020 Status Shared with Employee
F&B ATTENDANT To Date 10/04/2020 Reason END OF ENGAGEMENT

Development Section

Repositioning X Stability Growth

Current Next Planning Data

Embark : MEDITERRANEA - 16/04/2020 - BRINDISI

Disembark : MEDITERRANEA - 18/07/2020 - BARI

Printed on: 15/04/2020 3

 Crew Member Evaluation
Employee Evaluation Data Number 28806048
813191 Evaluation Type END OF CONTRACT Evaluation Form F&B ATTENDANT
SETYAWAN AGUS From Date 28/03/2020 Status Shared with Employee
F&B ATTENDANT To Date 10/04/2020 Reason END OF ENGAGEMENT

Approver's Comments
Crew member worked under my administration for a short period of time and then the ship was with only internal Guests due to the
Covid 19 outbreak situation, nevertheless the employee showed to be hard working and dedicated to his profession.
I would like to thank to thank the employee for his hard work, I agree with the comment made by the 2nd maitre and look forward to
have the employee back on the team.

Evaluator's Comments
Mr.Setyawan Agus,as 1st contract he started to work in Crew Mess for 1month.Working with me in the buffet, he did an excellent job
always following supervisor instruction, reponsible with every assigned task and very cooperative with his colleague.he need to
develop his attitude to be more confident when dealing with the guest.
He need to know and adopt the value of Time and Attendance as well as more about knowledge with H.E.S.S and PHS Standard.
During his product knowldege training,he got 42 points (57%) the result shows that he need to learn more about product knowledge
to apply it in daily basis.

Employee's Comments

HR Director Note

Cm doesn't agree

Evaluation Meeting
___/___/____

Approver Signature Evaluator Signature Employee Signature

Printed on: 15/04/2020 4