Acknowl

edgment

Wewoul dli
ket
oexpr
essourgrati
tudetoSi
i
nqeeBankofEt
hiopi
aforpr
ovi
dinguswiththe
oppor
tunit
ytocompl
eteouri
nter
nshipandgai
nval
uabl
eexperi
encei
nthebanki
ngindustr
y.

Tabl
eofCont
ent

Acknowl
edgment

Tabl
eofCont
ent

Abbr
evi
ati
on

Chapt
erOne:
Int
roduct
ion

1.
1.Backgr
oundoft
heor
gani
zat
ion

1.
2.Obj
ect
ive,
missi
on,
andv
isi
on

1.
3.I
ntr
oduct
ionaboutt
hei
nter
nshi
p

Chapt
erTwo

2.
1.Or
gani
zat
ional
str
uct
ure

2.
2.Thewor
kper
for
medandr
esponsi
bil
i
tyi
nor
gani
zat
ion

2.
3.Si
gni
fi
canceofi
nter
nshi
p

2.
4.Benef
it
sgai
nedandpr
obl
emsf
aceddur
ingt
hei
nter
nshi
ppr
ogr
am

2.
4.1Benef
itgai
neddur
ingt
hei
nter
nshi
ppr
ogr
am

2.
4.2Pr
obl
em f
aceddur
ingi
nter
nshi
pper
iod

2.
5.Sol
uti
ont
othepr
obl
em

2.
6.Cont
ri
but
ion

Chapt
erThr
ee:
Concl
usi
onandRecommendat
ion

3.
1.Recommendat
ionf
ordepar
tment

3.
2.Recommendat
ionf
oror
gani
zat
ion

3.
3.Recommendat
ionf
oruni
ver
sit
y

Ref
erences

Abbr
evi
ati
on
I
T:I
nfor
mat
ionTechnol
ogy

Chapt
erOne:
Int
roduct
ion

1.
1.Backgr
oundoft
heOr
gani
zat
ion

Sii
nqeeBankofEthiopi
aisacommer ci
albankthatwasest
abli
shedin2016.Thebankwas
for
merlyknownasOr omiaCredi
tandSavingShareCompany.Sii
nqeeBankhasmulti
ple
l
ocati
onsthroughoutEt
hiopi
aandoffer
sv ar
iousbanki
ngser
v i
cestoit
scustomer
s

1.
2.Obj
ect
ive,
Missi
on,
andVi
sion

Sii
nqeeBank'
sobjecti
veistopr
ovi
deitscust
omerswithhi
gh-quali
tybanki
ngser vi
cesthatmeet
thei
rfi
nanci
alneeds.Thebank'
smissi
onistobealeadi
ngprovideroffi
nancialser
vicesi
n
Ethi
opi
a,whil
eitsvi
sionist
obecomethemosttrustedandrespectedbankinthecountry

1.
3.I
ntr
oduct
ionaboutt
heI
nter
nshi
p

Theinter
nshipprogr
am atSi
inqeeBankprovidesst udent
swit
htheoppor
tunit
ytogainpracti
cal
experi
enceinthebanki
ngindustr
y.Theprogram isdesignedt
ohelpst
udentsdevel
optheirski
ll
s
andknowledgeinbanki
ng,fi
nance,andrel
atedfields.

Chapt
erTwo

2.
1.Or
gani
zat
ional
Str
uct
ure

Sii
nqeeBankofEt
hiopi
ahasahi
erar
chi
cal
organi
zat
ional
str
uct
uret
hati
ncl
udest
hef
oll
owi
ng
depart
ments:

Boar
dofDi
rect
ors

Execut
iveManagement

Oper
ati
onsDepar
tment

Fi
nanceDepar
tment

HumanResour
cesDepar
tment

Mar
ket
ingDepar
tment

I
TDepar
tment
2.
2.TheWor
kPer
for
medandResponsi
bil
i
tyi
nOr
gani
zat
ion

Duringmyinternshi
patSii
nqeeBank,
Iwasassi
gnedt
otheOper
ati
onsDepar
tment
.My
responsi
bil
i
tiesincl
uded:

Assi
sti
ngwi
thcust
omert
ransact
ions

Handl
i
ngcashandchecks

Mai
ntai
ningaccur
ater
ecor
dsoft
ransact
ions

Assi
sti
ngwi
thaccountopeni
ngandcl
osi
ngpr
ocedur
es

Pr
ovi
dingcust
omerser
vice

2.
3.Si
gni
fi
canceofI
nter
nshi
p

Theinter
nshipprogram atSi
inqeeBankwassignif
icantbecauseitprovi
dedmewi ththe
opport
unityt
ogai npract
ical
experiencei
nthebankingindust
ry.Theprogram all
owedmet o
appl
ytheknowl edgeandskill
sIlearnedi
nthecl
assr oom tor
eal-
worldsit
uations.Addit
ionall
y,
thei
nternshi
phelpedmedev el
opmycommuni cati
on, teamwork,andproblem-solvi
ngskill
s.

2.
4.Benef
it
sGai
nedandPr
obl
emsFacedDur
ingt
heI
nter
nshi
pPr
ogr
am

2.
4.1Benef
itGai
nedDur
ingt
heI
nter
nshi
pPr
ogr
am

Dur
ingmyi
nter
nshi
patSi
i
nqeeBank,
Igai
nedt
hef
oll
owi
ngbenef
it
s:

Pr
act
ical
exper
iencei
nthebanki
ngi
ndust
ry

I
mpr
ovedcommuni
cat
ionandt
eamwor
kski
l
ls

Exposur
etodi
ff
erentbanki
ngoper
ati
onsandpr
ocedur
es

Net
wor
kingoppor
tuni
ti
eswi
thpr
ofessi
onal
sint
hei
ndust
ry

2.
4.2Pr
obl
em FacedDur
ingI
nter
nshi
pPer
iod

OneoftheproblemsIfaceddur
ingmyi
nter
nshipwastheshor
tageofdi
git
alt
echnol
ogy
.Thi
s
madeitdi
ff
icultformetocomplet
esometasksthatr
equi
redt
heuseofspeci
fi
csoft
wareor
har
dware.

2.
5.Sol
uti
ont
othePr
obl
em

Toovercomet hechal
lengeofashor tageofdi
gitaltechnol
ogy,
Itooktheini
ti
ativet
o
communi catewit
hmysuper vi
sorandaskforguidanceoraddit
ionalr
esources.Ial
sosought
outmentor shi
pornet
wor kingopport
unit
ieswit
hpr ofessi
onal
sintheITdepartmenttogai
n
addi
ti
onal suppor
tandgui dance.

2.
6.Cont
ri
but
ion
Duringmyi nter
nshipatSii
nqeeBank,Iwasabl etocontr
ibutetotheorgani
zati
onbycompl et
ing
tasksassignedt omei nati
melyandeffi
cientmanner.Ialsoprovi
dedexcell
entcustomer
servicetocli
ents,whichhel
pedtoimprovethebank'sreputati
onandcustomersatisfact
ion.
Additional
ly,
Iwasabl etobri
ngafreshperspecti
vetotheor gani
zat
ionandoffersuggestions
forimpr ov
ingcertai
nprocessesandprocedures.

Chapt
erThr
ee:
Concl
usi
onandRecommendat
ion

3.
1.Recommendat
ionf
orDepar
tment

Basedonmyexper i
encei
ntheOper ati
onsDepar
tment,Iwoul
drecommendt hatt
hedepart
ment
consideri
mplement
ingmoretrai
ningprogr
amsforint
ernsandemployeeswhoar enotfamil
iar
withspeci
fi
csoft
wareorhardware.Thi
swouldhelptoimprov
etheeff
iciencyandproduct
ivi
tyof
thedepart
ment.

3.
2.Recommendat
ionf
orOr
gani
zat
ion

Over
all
,Iwouldrecommendt hatSii
nqeeBankcontinuetoof f
erinternshi
pprogr
amstostudents.
Theprogr
am providesval
uableexperi
enceandbenef i
tsboththeinternsandtheor
gani
zati
on.
Addi
ti
onall
y,Iwouldrecommendt hatthebankconsiderexpandingitsservi
cestoi
ncl
udemor e
di
git
albanki
ngopt i
onstomeett hechangi
ngneedsofcust omers.

3.
3.Recommendat
ionf
orUni
ver
sit
y

Asastudentwhohascompl etedanint
ernship,
Iwouldr
ecommendt hatuni v
ersit
iesencourage
st
udentstoseekinter
nshipsthatal
ignwiththei
rcar
eergoal
sandi nt
erests.Thiswill
help
st
udentsgai
nr el
evantexperi
enceandmakei nf
ormeddeci
sionsabouttheirfut
urecareers.

Ref
erences

ht
tps:
//bankset
hiopi
a.com/
banks/
sii
nqee-
bank/

ht
tps:
//et
hiopi
anbusi
nessr
evi
ew.
net
/si
i
nqee-
bank-
star
ts-
wit
h-et
b7-
7-bi
l
li
on/

htt
ps:
//www.
fi
ntechf
utur
es.
com/
2021/
11/
sii
nqee-
bank-
signs-
for
-new-
banki
ng-
tech-
fr
om-
oracl
e
-f
s/

ht
tps:
//www.
capi
tal
ethi
opi
a.com/
2023/
03/
06/
sii
nqee-
banks-
evol
uti
on-
star
ts-
on-
a-hi
gh/
?amp=1

ht
tps:
//et
.l
inkedi
n.com/
company
/si
i
nqee-
bank?
trk=si
mil
ar-
pages