SWETAL SAGAR

D/41 Tej Prakash building, Dattapada Phatak,

Borivali(west) - 400092
8291172218
shwetalsagar829@gmail.com

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable

skills in management, sales, and operations. Exceptional ability to connect with people
and understand their wants, needs, and desires and delivering legendary service on
every interaction.

Employment history

Worked with Weddingz.in, as a Relationship Manager.

Jan. 2019 – Mar. 2020

 To analyse the best venue in the market as per their preferred location with our
partnered venues in the particular location.
 Contact customers to persuade them to purchase our services.
 Develop the business and referral percentages by acquiring more than 200 new
clients on a daily basis.
 Setting up clients for meeting along with the venue managers.
 Resolve customer complaints regarding sales and service.
 Customer Account Management, generating business to the partnered venues
with weddingz.in
 Informing the clients about the new venues
Worked with Just Dial, as an Information Retrieval Officer.
May. 2017 – Dec. 2017
 Listen to customer requests, referring to alphabetical or geographical directories
to answer questions and provide telephone information.
 Attending daily approx.400 calls.
 Suggest and check alternate spellings, locations, and/or listing formats to
customers lacking details or complete information.
 Keep records of calls placed and received.
 To supply right information, to the hand of right user at a right time.
 Achieving the monthly targets.

Worked with Modi & Modi, as an Assistant-cum-Telemarketer.

Feb. 2015 – Dec. 2016
 Explain products or services and prices, and answer questions from customers.
 Obtain customer information such as name, address, and payment method, and
enter orders into computers.
 Record names, addresses, purchases, and reactions of prospects contacted.
 Adjust sales scripts to better target the needs and interests of specific individuals.
 Receive payment by cash, check, credit cards, vouchers, or automatic debits.
 Assist customers by providing information and resolving their complaints.

EDUCATION

 KES Shroff College of Arts and Commerce

S.Y.Bcom - Passed with first class, Commerce
 KES Shroff College of Arts and Commerce
H.S.C - Passed with first class in the year 2008, Commerce
 J B Khot high school
S.S.C - Passed with first class in the year, 2006

OTHER QUALIFICATION

Working knowledge in Computer (Word, Excel, PowerPoint, Internet etc.)

LANGUAGES

 English
 Hindi
 Gujarati

SKILLS

 Oral and written communication skills

 Positive attitude
 Time Management
 Interpersonal skills
 Creativity

HOBBIES

Reading, Dancing, Badminton

Declaration
I confirm that the information provided by me is true to the best of my knowledge.

PERSONAL DETAILS

Date of birth: 25th November 1990

Marital status: Single

Nationality: Indian