During the first six months of 2011, the line graph compares the number of questions received

by one particular Tourist Information Office via three different channels: telephone, letter/email,
and direct communication. Overall, the office received significantly more inquiries via phone and
directly from tourists, as opposed to a gradually declining preference for mailing platforms over
the time period provided.

Tourists called the office with about 900 questions, which was the highest number in January.
This figure then fell by 100 in February and March before rising to 1000 in March and April,
followed by a sharp increase to around 1600 inquiries in June. Similarly, the number of in-person
inquiries increased the most, from 450 to 1900, making face-to-face communication the most
common method of obtaining travel information.

The trend in written inquiries was the polar opposite. After remaining relatively stable at around
700 questions for the first three months, the number dropped to just 350 questions in May and
June.