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  • Comm. Skill - Communication Blocks and Bridges

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    劉祖宜
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    The document discusses communication blocks and bridges. Some key blocks to communication include not listening fully, using confusing technical terms, and allowing personal interests and emotions to interfere. Some bridges to better communication include using a feedback system to check understanding, explaining terms, and putting oneself in the other person's shoes. Planning communication by considering purpose, audience, timing, and method can also help bridge gaps. Increasing awareness of roles and responsibilities in communication is another bridge.

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    The document discusses communication blocks and bridges. Some key blocks to communication include not listening fully, using confusing technical terms, and allowing personal interests and emotions to interfere. Some bridges to better communication include using a feedback system to check understanding, explaining terms, and putting oneself in the other person's shoes. Planning communication by considering purpose, audience, timing, and method can also help bridge gaps. Increasing awareness of roles and responsibilities in communication is another bridge.

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    © All Rights Reserved
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    8 views3 pages

    Comm. Skill - Communication Blocks and Bridges

    Uploaded by

    劉祖宜
    The document discusses communication blocks and bridges. Some key blocks to communication include not listening fully, using confusing technical terms, and allowing personal interests and emotions to interfere. Some bridges to better communication include using a feedback system to check understanding, explaining terms, and putting oneself in the other person's shoes. Planning communication by considering purpose, audience, timing, and method can also help bridge gaps. Increasing awareness of roles and responsibilities in communication is another bridge.

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    © All Rights Reserved
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    of 3

    COMMUNICATION BLOCKS AND BRIDGES

    ITEM BLOCKS BRIDGES

    Listening - Hearing but not registering any - Sender use feedback system
    word - Check by facial expression, body
    - Sender/receiver may nod their gesture, or questioning
    heads or show listening
    gesture

    Word - Technical word bring - Sender using appropriate words


    confusion - receiver swallow the pride by
    clarifying the message

    Self-interest Personal interest & emotions - Sender use empathy; putting


    shut the ears yourself in the other person’s
    shoes and seeing things from his
    point of view

    Lack of Message is not planned with a - Sender pinpoint the answers by


    planning specific purpose questioning
    1. What am I trying to get
    across?
    2. Who will receive my
    communication?
    3. When is the best time to
    communicate?
    4. How should I communicate?
    5. Why am I communicating?

    Seeing needs Do not see the need “ I don’t - Increase awareness especially
    think it was necessary to tell awareness of the roles and
    them” responsibility in communication
    7 Basic Contact Functions

    1. Seeing
    2. Hearing
    3. Talking
    4. Smelling
    5. Tasting
    6. Movement
    7. Touching
    8. Breathing-supportive system

    Topics :

    1. 食物
    2. 歌
    3. 戲
    4. 旅遊地
    5. 最嬲的事
    6. 最開心的事
    7. 三千萬
    8. 最慘痛的事
    9. 三天命

    Questions :

    1. Have you ever heard about this person?


    2. Has this person made me to associate the other person I know?
    3. What are your feelings when you think of this “other person”?
    4. Now, do you have another viewpoints/perception about this partner?

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