GMP MANUAL

DEPT QUALITY MANAGEMENT

Addition - AD
Reference No. P ###
Amendment – AM
Effective Date 1 June 2022 Revision Date
Category Standard Operating Procedures
Sub Category HORECA All Departments
Subject Controlling Service Associates
PAGE 1 OF 2

BUSINESS OBJECTIVE/PURPOSE:
 To ensure that associates are well prepared to provide guests with optimal service.

SCOPE:
 This procedure applies to all employees.

STANDARD POLICY & RESPONSIBILITIES:

 Semua tugas harus dilakukan secara cepat dan efisien. All duties must be taken in a prompt and efficient manner.
 Mematuhi persyaratan departemen kesehatan. Follow government health department requirements.
 Mematuhi KEBIJAKAN KESEHATAN KARYAWAN. Follow the Employee Health Policy.

PROCEDURES:
Check associate's grooming and appearance:
 Uniform and haircut.
 Shoes.
 Clean shaven or neatly trimmed beard/moustache for male associates.
 Light natural make-up for female associates.
 Nails to be short and clean.

Limited jewellery to be worn such as:

 Wedding ring.
 Watch.
 Small earrings.

Check sign-in process:

 Check associate's attendance (absenteeism and tardiness)

Conduct associates briefing:

 Issue job card per person.
 Explain work for the day.
 Explain priorities.
 Review hand over from previous day/evening and follow up to be done.
 Comment on the previous day/evening and follow-up to be done.
 Any special event for the day.
 Check with associates whether they have any questions and if all is understood.
 Issue working equipment.
 Associates are to sign for tools and equipment taken.
 Associates are to proceed directly to assigned work areas.
 Associates will proceed quietly as they will be in view of the guests.
 GMP MANUAL
DEPT QUALITY MANAGEMENT
Addition - AD
Reference No. P ###
Amendment – AM
Effective Date 1 June 2022 Revision Date
Category Standard Operating Procedures
Sub Category HORECA All Departments
Subject Controlling Service Associates
PAGE 2 OF 2

MONITORING:
 A designated employee will inspect employees when they report to work to be sure that each employee is following this SOP.
 The designated employee will monitor that all employees are adhering to the personal hygiene policy during all hours of operation.

CORRECTIVE ACTION:
 Retrain any employee found not following the procedures in this SOP.

VERIFICATION & RECORD KEEPING:

 The department manager will verify that employees are following this SOP by visually observing the employees during all hours of
operation.
 Employees will record any discarded amenities on the R-10 DAMAGED OR DISCARDED PRODUCT LOG.
 The department manager will complete the R-01 HOUSEKEEPING SAFETY INSPECTION CHECKLIST daily to indicate that
monitoring is being conducted as specified in this SOP.
 All CHECKLIST's and LOG's are to be kept on file for a minimum of 1 year.