SHAHNAAZ WANGDE

Address : H.No B-30A, Road No-6

Near Bais Godam, Jaipur, (Raj) 302006

Mobile : + 91 8107679297

Email : shahnaaz2824@gmail.com

Profile More than 5 years’ successful experience in customer service and

support in a recognized Telecom Company in India.

Well mannered, articulate and hardworking customer care advisor who

has invaluable experience of providing a professional and efficient
service to customers.

Excellent client facing and a strong team player.

Ability to train, motivate, and supervise customer service employees.

Understanding of the importance of customer care as a function within

a business.

Key Skills and Competencies Having a clear voice and an excellent telephone manner.

Able to work on own initiative as well as part of a team.

Excellent listening and verbal communication skills.

Basic IT Skills.

Well-mannered and hardworking.

Work Experience 18June 2020 till 20 Jan 2024

Mattsenkumar [Zomato Process]
Created Menu and updated properly in
moderation
Worked as Growth Advisory
Worked in Onboarding Chat Process

5th Sep 2016 till 30 April 2017

Derby Group, Sharjah, UAE

Collections Officer (ENBD Buckets)

To Follow up and collect on all overdue, delinquent

[over credit limit cards].
Act on Collection Reports initiated by Supervisor after
his review and comments.
Handle number of calls/contract[as per target set] and
follow up on customer’s commitment to pay.
Identify un-contactable/skip customers and redirect
these for field visits.
Follow-up with employers for employee status, delay
or no salary transfer/ESOB and follow up on new
documents.
Send out confirmation letters to employers to confirm
employment status and establish contract with
customer.
Send collection standard letters/Sms/Emails to un-
contactable customers.
Prepare daily/weekly progress report [daily
performance tracker.
Review collection MIS to measure own effectiveness,
productivity and efficiency.
Undertake any other duties as required by the division
from time to time.

Etisalat, Sharjah, UAE

 Telesales Representative

Place phone calls to potential customers to educate

them on services and products offered by etisalat.

Attend meetings to learn about new products and

services or changes in current services.

Read and interpret sales reports to determine the best

strategy for marketing.

Answer phone calls from customers with inquiries or

complaints and resolve the issue as quickly as possible.

Placed sales phone calls and answer customer calls.

Compiled information from other Telesales

Representatives to draft reports.

Co-ordination with superiors in making the system

better by taking into account customers complaints and
suggestions.

Remained current on all consumer trends relevant to

services and products.

Academic Qualification Bachelor of Commerce from Rajasthan University,

Jaipur, India

Personal Details Shahnaaz Wangde

H.No B-30A, Road No-6
Near Bais Godam, Jaipur, (Raj)
Mobile : +91-8107679297
Email : shahnaaz2824@gmail.com
Date of Birth : 24th July
Nationality : Indian