CURRICULUM VITAE

OBJECTIVE

· To learn and experience new skills in Career and to be successful in Industries devoted
profession recognized for going the extra mile at all time, Increasing guest satisfaction
retention and acquisition by serving with owner like care and initiative.
· To work in an organization which gives me an opportunity to learn growth and contribute
towards success.
PERSONAL DETAILS

Marital Status: Single

Nationality: Indian
Languages Read, Write & Speak : English, Hindi & Marathi

EDUCATIONAL QUALIFICATIONS

Examination Year Class University

H.S.C 2015 First Maharashtra
S.S.C 2013 First Maharashtra

WORK EXPERIENCE

I. Worked as a Hostess in Trident BKC in an Italian restaurant BOTTICINO for 1 year

4 Months
(Date: 16-01-2016 to16-05-2017)

II. Worked as a Hostess in The Empresa Hotel by Adamo Hospitality in a fine-dine

restaurant WHITE CHARCOAL (Multi-Cuisine) & Casual Dining bistro LOCO LOCA
(Spanish cuisine with Bombay twist)(Date: 06-11-2017 to 31-11-2018)

III. Worked as Guest Relation Executive in Micro Brewery & Casual Dining restaurant
CRAFTERS TAP HOUSE in Powai 6 months (Date:8-03-2019 to 31-09-2019)

IV. Worked as Guest Relation Executive in SOCIAL branch of Versova by Impresario

hospitality (From 11-10-2019 to 21-07-2023)

V. Working as Sr. Guest Relation Executive with Ira by Orchid hotels Mumbai (4 star)
Chakala till date.
n Salary Withdrawn : 30k Inhand

KEY RESPONSIBILITIES & DUTIES

l Guest handling & solving guest queries

l Welcoming guests to the outlet with warm greetings
l Greeting meeting Escorting the guests, seat them according to their preference
l Guest details feed in the system with accurate details
 l Guest feedbacks with regards to ambiance, food & overall dining experience
l Guest complaints or requirements, or if any specific request
l Polite & generous conversation with guest for their better experience
l Telephone Etiquettes to be followed with proper call flow according to the standards
l Grooming standards to be followed and maintained to represent the company
l Speaking in languages with which guest is comfortable to communicate
l Maintaining discipline in guest areas
l Supporting role to the staff
l Maintaining all the database of the guests
l High spenders list VIP, VVIP guests list to be maintained
l Promoting on going offers through emails, SMS to the guests
l Acting Manager on floor in the absence of Manager on Duty

INTEREST & HOBBIES

l Travelling
l Music
l Communicating
l Learning & Exploring
l Reading Books

STRENGTH

· Positivity
· Team work
· Task focused
· Fast Learner
· Challenged Situations
· Supporting role